Avis clients de Drawerboxes.co.uk
Note du marchand
5.0
1
4.9Drawerboxes.co.uk
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Excellent product. Works perfectly. Care must be taken over getting dimensions right, and in particular drilling hole for glass sides to correct depth. Good idea to read instructions and watch the video together.
Geoff K. le 10/12/2020 à 12h01
Website easy to navigate. Product quality first class and the company kept to the order/manufacturing timetable. My only recommendation is to include the instuctions with the product or link to a pdf file. Video instrcutions are good but the written instructions better and more practical.
Brian S. le 10/12/2020 à 09h37
Good, speedy and quality service.
Andrew J. le 2/12/2020 à 11h17
I all the parts were so cleverly packed in the boxes that I initially thought some were missing. I contacted customer service and they helped out very quickly.
Celine G. le 2/12/2020 à 09h17
Second time I have ordered and once again the quality of this product is first class. Very easy to install using video instructions. customer service is also of a high level.
Paul F. le 30/11/2020 à 01h15
Excellent customer service, received correctly as ordered, good quality product. Would definitely recommend.
Stephen h. le 29/11/2020 à 23h36
Drawers easy to assemble. Clear instructions, useful video. Very helpful customer service.
I had problems getting the screws in straight/flat enough, so drawers run smoothly. Partly due to my DIY skills and working in a confined space.
TIP: Use duct tape to secure runners while attaching them inside the carcass. Break the surface of the melamine with a hammer/larger screw; makes it easier to get screws in. They are quite small & prone to slipping; which can prevent them going in straight.
FC. le 29/11/2020 à 11h24
Delivery took about 2 weeks, but given the pandemic circumstances, this was understandable. From despatch in Berwick to delivery in Cornwall was 2 days - very good. And the specially sized drawers were a perfect fit.
MICHAEL C. le 27/11/2020 à 20h07
Quality product. Took longer to arrive than indicated but that was understandable in times such as this.
Mike P. le 27/11/2020 à 13h35
Arrived and fitted. No problem!
Ross P. le 24/11/2020 à 13h43
Really good communication and delivered promptly.
Raj L. le 22/11/2020 à 14h30
Excellent service. Politely advised to review my measurements (Thank you, 4mm is important ) quality product. Highly recommend.
Mark F. le 21/11/2020 à 20h25
Delivery was a little slower than expected, but otherwise great product.
Geoffrey S. le 21/11/2020 à 13h44
Fantastic customer service! Received a great advice and help. John saved me from ordering a wrong sizes of drawers and after he reviewed my order everything fits perfectly and matches my egsisting drawers. Thank you! Will recommend to anyone.
Mateusz W. le 21/11/2020 à 04h32
All fine.
David D. le 20/11/2020 à 19h00
Arrived on time, well packed, when i contacted Drawerboxes prior to order they were very helpful and explained the detail for the drawers.
Well pleased and will be ordering more Drawers.
John S. le 20/11/2020 à 17h49
The boxes were well packed, delivered on time and assembled easily. Quality product albeit the connecting corners are plastic. I hope the lady as long as the steel sides. I had huge issues ordering because DIY is unfamiliar territory but could not get to speak to anyone and emails were not always answered.
Elizabeth K. le 20/11/2020 à 13h12
Thanks for a great review.
We have recently improved our phone systems, and employed new back office staff. We would like to offer as much assistance as possible in the measuring and ordering process for non DIYers.
Drawerboxes.co.uk le 20/11/2020 à 17h00
Thank you so much for supplying exactly what I needed, I would like to buy 4 more from you, will I just go through the website or can you take my order? Many Thanks. Abina
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Abina C. le 20/11/2020 à 09h16
Thanks for a great review Abina. its best to place follow on order through website if you know what you are looking for.
Drawerboxes.co.uk le 20/11/2020 à 16h54
Great personal service.
Terry T. le 17/11/2020 à 13h50
I didn't have to contact customer services. The order process was fine, but took several weeks for my one drawer to be shipped.
Liz G. le 17/11/2020 à 09h40
Thanks for the order and review. Apologies re the lead time. Unfortunately they are made strictly in date order, so small orders take as long as large ones. We are experiencing high demand, and are gradually increasing staff within health and safety guidelines. Your drawer has a lifetime warranty.
Drawerboxes.co.uk le 17/11/2020 à 15h36
Well packed and a perfect fit for a non standard unit.
S. LL. le 17/11/2020 à 09h10
Really nice gliding system, much better than the original one I replaced, which had fallen apart. Better materials and design. Can take a long time to assemble only because you want to measure it a gazillions times to ensure precision. But can be adjusted afterwards anyway.
Jon C. le 17/11/2020 à 00h11
Very, very happy with this product and the service I received. Thank you!
CE. le 15/11/2020 à 19h58
Good quality drawer. Good clear instructions, better than other manufacturer I used instructions. Would have liked to have found Drawerboxes ltd earlier.
Would have liked on an update on the progress of the order, rather than having to call to see whether they were ready.
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Max B. le 13/11/2020 à 10h27
Would definitely buy from again.
Lynn A. le 13/11/2020 à 10h20
No problems with the order. Kept up to date and arrived when expected.
Duncan. le 11/11/2020 à 10h27
Great service. Delivered as per agreed dates. Product is easy to assemble and great quality.
Chris G. le 10/11/2020 à 20h08
Fabulous products and great service!!! Highly recommend and will be back for more!!
Alison W. le 10/11/2020 à 14h29
The team were really helpful with my measurement query
Only one problem in that I had to ring to find out where my order was as the web site said it would be 8 days and it wasn’t updated to reflect the delay. Sharon in the office was really helpful (thank you). Product was just what we ordered and the written instructions were easy to understand. Will definitely use Drawerbox again and recommend to others.
Helen B. le 9/11/2020 à 19h37
Good quality,good fit. Had to wait a bit but understandable in current situation.overall very pleased.
Roy G. le 9/11/2020 à 19h11
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