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Avis clients de Drawerboxes.co.uk

Note du marchand
5.0 1
4.8Drawerboxes.co.uk
 
 
Site MarchandDrawerboxes.co.uk
Urlhttps://www.drawerboxes.co.uk
Tél
AdresseMorven, Westruther, Gordon, Berwickshire, TD3 6NF
Avis client
4.7 / 5
Very pleased with item which is an almost exact replacement for the original. It took a few days to arrive but was very well packed and contained full instructions.
Miles T. le 16/8/2019 à 14h54
Avis client
4.7 / 5
My email with a question was answered promptly. I was able to buy the drawers that I needed. The drawers arrived quickly and we fitted the them using the online instructions successfully. We did not receive a warranty card and had apply separately.
Jean E. le 12/8/2019 à 08h49
Avis client
5.0 / 5
Everything is just perfect
Thanks a lot.
Bruno R. le 9/8/2019 à 13h46
Avis client
5.0 / 5
I cannot fault the excellent customer service that I received on this order.
Spoke to Sarah on the Monday having already placed my order online.
Wanted to know cost to have the drawers assembled. Price for both assembly and shipping the units on a pallet was very reasonable. Delivery by Friday of the same week was promised.
Goods arrived very well packed to ensure no damage.
Very impressed with the quaility of the units and how easy they were to install within the cabinets.
Many thanks.
Alexander D. le 8/8/2019 à 22h12
Avis client
4.3 / 5
Sturdy build and easy to assemble. Can’t believe I didn’t swap my old tired drawers years ago.
Peter M. le 4/8/2019 à 09h05
Avis client
5.0 / 5
Fantastic service from drawerboxs.co and DPD, great comms.
The customer services are very helpful, I had made a mistake when completing a order online and only found out when the parcel arrived and was open for checking, I phoned customer service and told them the mistake, I was told not to worry and was asked what I wanted. I was ready to pay for the cost of new delivery and return charge but was told no charge just have parcel ready for pickup when replacement package arrived.

Will use aga.
Robert simmons. le 26/7/2019 à 19h45
Avis client
4.7 / 5
This is the second set of replacement drawers i have fitted to an existing kitchen carcass.The drawer sets are of good quality but i would like to make the following observations:

1 the squareness of some metal sides can create a small gap between the side and the drawer base

2 When fitting the bottom drawer the position of the runner needs to be 110mm from the bottom of the carcass otherwise the drawer will not fit in the runners. in both installations this has been the case.
MB H. le 26/7/2019 à 11h23
Avis client
5.0 / 5
Excellent service and excellent product.
Ian M. le 21/7/2019 à 22h41
Avis client
4.3 / 5
Shipment arrived.Upon unpacking,4 items damaged. Replaced next day. Draws were straight forward to assemble with a little Practical knowledge. The overall build quality is excellent and when installed worked very well.
Pilot drill all the holes first, as it is impossible to screw in self tapping fasteners on their own. Also, if you accurately measure the draw fronts, there should be no requirement for adjustments, especially as the side to side adjustment is a lacking.
Highly recommended.
Paul B. le 20/7/2019 à 07h10
Avis client
3.0 / 5
Part of assembly instructions missing - both from the video and the enclosed printed version. Obtained by email after phone call.

Although a standard size, the order still took 12 days to arrive. Most disappointed by this but the product is fine.
Geoffrey J. le 19/7/2019 à 18h16
Thanks for the feedback. Please advise which part of assembly instructions are missing, both the video and the written instructions should cover the full installation. Due to staff annual leave, many orders in July went to our full target dispatch time of 7 working days. There were no orders we are aware of that went over this target.
Drawerboxes.co.uk le 19/7/2019 à 22h57
Avis client
5.0 / 5
Drawers are really good quality and delivery was very quick. I am delighted with my purchase.
Ellen M. le 19/7/2019 à 12h22
Avis client
5.0 / 5
Product is great, however the build instructions are very vague.. not enough attention to detail..
took me a little while to understand them.
KK. le 18/7/2019 à 07h26
Hi Kevin,
Thanks for the review.
I am sorry you found the instructions vague.
We are often complimented on the instructions thoroughness. You can also check out our installation videos at the bottom of every product page on the website.
Drawerboxes.co.uk le 18/7/2019 à 17h58
Avis client
5.0 / 5
Delivered item exactly as stated both well packed and on time. Provided clear and comprehensive information when very minor query arose regarding change in design that was I had not expected but was fully explained and assurances provided. Very satisfied overall.
Steve. le 3/7/2019 à 03h28
Avis client
5.0 / 5
Perfect service and product. Very pleased all around!
Jones. le 2/7/2019 à 18h52
Avis client
5.0 / 5
Easy to select and order drawer boxes - including a couple made-to-measure - seems like a well run, professional outfit. I'd use them again (this is my second purchase.
Geoff S. le 30/6/2019 à 16h56
Avis client
5.0 / 5
Excellent quality and service.
Ian P. le 21/6/2019 à 22h40
Avis client
4.0 / 5
Item delivered quickly and as expected except that colour was cream rather than gray as per image on web page.
Elizabeth L. le 21/6/2019 à 12h34
Thanks for the feedback. Please note the Metabox is off white (cream) and the Tandembox is light grey. We try to make this clear on the product pages, but it depends on the monitor and graphics card how it appears to the end user.
Drawerboxes.co.uk le 21/6/2019 à 23h18
Avis client
5.0 / 5
Great quality product, very well packaged.
Gary R. le 19/6/2019 à 10h55
Avis client
4.3 / 5
I found the measurements and explanations to be ambiguous and hard to follow but staff helped me out. Placing the order was straightforward with the only downside being the length of time to ship the product.

Fitting went smoothly, though again, the instructions were not 100% clear and I had to adapt on the fly. Thankfully I've done a fair bit of DIY so was able to work out what I needed.

End result is that the drawer works so well we forget and try to pull it out :).
Stuart D. le 14/6/2019 à 00h39
Avis client
5.0 / 5
Written instructions not too clear but the videos were very helpful. Very pleased with the quality a bit pricey but worth paying the extra.
Jean K. le 11/6/2019 à 20h25
Avis client
4.7 / 5
The p&p was reasonable and the package arrived quickly. Appears to be good quality.
Panda. le 8/6/2019 à 18h55
Avis client
5.0 / 5
Super speedy delivery.
TRACEY T. le 5/6/2019 à 19h34
Avis client
5.0 / 5
Very simple ordering / measuring process, and great product!
IAN L. le 3/6/2019 à 17h07
Avis client
5.0 / 5
Shipped by courier.
Solidly-built replacement drawers on industrial-quality runners. All necessary parts included.
Customer service,when rung re sizing query, were helpful and reassuring.
I would repeat-buy.
Alan S. le 1/6/2019 à 19h23
Avis client
4.3 / 5
Good service, arrived as ordered. Excellent packaging and recyclability. Helpful video guides.
Chris E. le 31/5/2019 à 16h44
Avis client
5.0 / 5
We decided to try one drawer before going ahead and purchasing a number of drawers to enhance the kitchen. We really didn't need to do that because the videos and help info on the site are exceptional and the product itself is fantastic. I fitted my first drawer in about 30 minutes and am already measuring up other locations ready to place my next order.
Ged W. le 28/5/2019 à 13h00
Avis client
5.0 / 5
Really helpful person who answered my email queries. Pointed me to exactly what I needed. Website user friendly and the overall service and quality of the items ordered really good. Would use again.
Jane H. le 27/5/2019 à 17h46
Avis client
5.0 / 5
Great service, great product.
Jennie S. le 26/5/2019 à 15h39
Avis client
4.7 / 5
Great price & prompt despatch. Only marred by not receiving enough hinges which took two further deliveries to get right but would use again.
David H. le 22/5/2019 à 20h53
Avis client
5.0 / 5
Superb service...
Neil S. le 22/5/2019 à 06h28