Avis clients de grand-illusions.com
Fast and efficient - many thanks.
Richard R. le 22/11/2023 à 13h42
Chaos Pendulum was an excellent kit and good value. I also ordered two other items which were plastic and I thought were very overpriced (£14 each) for what they were and had the appearance of a mass produced item with very poor packaging in Japanese and nothing in English to tell you about the product other than the video on Grand-Illusions. They were intended as a Christmas present but I would need to tell the intended children to watch a video to expplain what they were about. Not ideal.
Robert L. le 22/11/2023 à 10h10
Hi - glad you liked the Chaos Pendulum.
Sorry to hear you were disappointed with the Cylinder in the Box. The optical illusion - which we think is really rather good - works simply when you view the object from one side and then the other. We bring import them directly from Japan, and I must admit we had not thought to include instructions. It would mean repackaging them, which would push the price up slightly. Are the children you plan to give them to old enough to accept the challenge of finding out how they work?
grand-illusions.com le 23/11/2023 à 14h23
Perfect service. Besides, the boss does everything he can to help you solve a problem linked to the carrier. He always replies very quickly to questions, sometimes around midnight! A feeling of legendary quality well known from Grand-Illusions.Excellent. Congratulations. Thank you.
Damien V. le 20/11/2023 à 11h04
Was good.
Seika A. le 3/11/2023 à 23h32
Lovely items. Good service,.
Wayne r. le 22/10/2023 à 01h29
Shipping to Germany went smoothly, thank you! Excellent customer service!
GH. le 9/10/2023 à 12h56
I knew to act quickly when I saw the tensegrity kit for my adult grandson and Grand Illusions came through again. It arrives safely, within the estimated shipping time, and I am well pleased by their service.
Jerry H. le 5/10/2023 à 03h30
This is an excellently engineered and elegant item - more ornamental than functional. It is a relatively small when erected and those of a certain age will need a good pair of reading specs and a steady hand to assemble it - don’t think of trying this where you might drop a grub screw as they are very tiny. I followed the excellent instructions to the letter and had no problem in putting it together in under half an hour. It has proven quite a talking point with visitors. Highly recommended.
Andy B. le 4/10/2023 à 12h12
Grand – Thank you very much!
Tomas F. le 3/10/2023 à 08h27
The music box worked perfectly. Thank you for such a rapid delivery, thanks to you I managed to gift a musicbox just in time.! :) Would order again!
Peder B. le 1/10/2023 à 21h02
Maxwell's precessing top very interesting and instructive, and Tim's demonstration piques one's curiosity. I have found it difficult to get the top to move through as many cycles as Tim's shows; perhaps one third as many is the best I have yet achieved. Moreover, unlike his silent top, mine makes rather a grinding noise in operation. I have tried to alleviate this with light application of oil, but this did not improve matters. Any tips or additional advice from the experts welcome!
John Douglas H. le 11/9/2023 à 02h00
Hi - Page 11 of the instructions shows how the pointed end at the bottom of the spindle should rest in the dimple in the base (or journal as it is called). If the top is not spinning for long as it should, and is also making a noise, this is probably where the problem lies. I find it is sometimes helpful to hold the whole top upside down in order to make sure that the brass top is properly seated in the dimple.
Please can you let me know how you get on.
grand-illusions.com le 11/9/2023 à 10h09
I would suggest you better coordinate the information in your shop. I never received the item and, as far as I know, it has not been shipped yet.
Best.
PL.
Paolo L. le 10/9/2023 à 15h00
I am very sorry about the delay. There was an unexpected last minute problem with the anodising. We have now received the new shipment of the Maxwell spinning tops, and your order will be despatched in the next day or two.
grand-illusions.com le 10/9/2023 à 21h16
My order came surprisingly fast. And the assembly instructions were clear and easy.
Kip C. le 7/9/2023 à 03h05
The delivery to the Netherlands was fast, in just 3 days.
The product is up to expectations and the handling, customs and delivery by DHL went well.
So despite the maybe higher costs due to brexit etc, I'll stick to grand-illusions whenever they have the product I am looking for. Their communication and fast response are great.
Thank you.
R. S. le 4/9/2023 à 20h22
Prompt
Efficient.
Always professional.
Peter M. le 31/8/2023 à 14h42
Delivered very quickly in two days well packaged and protected. The items are all great I did notice of the two fire steels I ordered one came with a steel ruler/tool thing and the other didn't-there wasn't one shown in the picture of the item to order so am a bit perplexed as they were both sealed packages, I'm not complaining as I wasn't expecting it, but it's a bit of a mystery!
Stuart H. le 30/8/2023 à 22h28
Good value puzzle in nice packaging!
Gus. le 29/8/2023 à 14h39
All is perfect, thanks.
Siobhan C. le 22/8/2023 à 13h59
Excellent service and product. I cannot wait to finish construction.
St B. le 19/8/2023 à 17h07
So nice to find gifts which are a break from the ordinary.
Andy H. le 7/8/2023 à 21h20
Hi - so pleased you liked the flying machines. They were a bit of a find, tucked away in a forgotten corner of a warehouse!
grand-illusions.com le 7/8/2023 à 21h28
It arrived in good time. I love having this item!
.
Tracy N. le 4/8/2023 à 18h01
Happy with the order. Pitty there wasn't a faster delivery option.
Michael Huw J. le 28/7/2023 à 04h23
Arrived in good time and worked really well. My students loved it.
Ruth W. le 26/7/2023 à 17h09
Fun pen and works as described
However, the fire steel I also ordered was not really worth buying. We didn't succeed in making a fire with this one, even if the person I gave it to is experienced in the matter. There were some sparks, but the steel didn't stick to the wooden wheel and the process of making sparks was more tedious than with another fire steel my friend already has.
LS. le 24/7/2023 à 10h18
A great shopping experience.
Kerrie A. le 22/7/2023 à 04h54
The products are awesome, so GrandIllusions.com deserves a 5/5. My problem is the shipping company they deal with: DHL is the worst company for Canadian buyers who buy from a foreign country because they systematically charge duty & import taxes and they do so at a shameful rate, something like 30% of the price paid for the items. It almost spoiled the pleasure of getting my package.
Olivier B. le 19/7/2023 à 05h41
Very speedy delivery, excellent merchandise and customer service.
Michael B. le 5/7/2023 à 12h48
I love the product. Very good quality, very satisfying. I play with it all the time. I love mathematical illusions. It’s art and mathematics.
If you are in EU, be careful, ask the seller not to use DHL. This carrier ask a huge fee to take care of customs. What you buy may be doubled. The minimum fee for DHL is 6 times the one asked by the Post.
Pierre E. le 25/6/2023 à 21h13
Great merchandise, great communication, and my order was securely packaged and promptly shipped.
Jeffrey D. le 21/6/2023 à 22h16
Great merchandise, great communication, and my order was securely packaged and promptly shipped.
Jeffrey D. le 21/6/2023 à 22h03
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