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Avis clients de www.sitandsleep.co.uk

Note du marchand
5.0 1
4.8www.sitandsleep.co.uk
 
 
Site Marchandwww.sitandsleep.co.uk
Urlhttps://www.sitandsleep.co.uk
Tél
AdresseRandswood Farm Ind Est
West Wratting
Cambridge
CB21 5LR
Avis client
5.0 / 5
Really nice.
Heather1. le 8/7/2020 à 07h56
Avis client
4.3 / 5
Great product, good value for money. Customer service was friendly and helpful. Unfortunately had to pay extra for delivery specifically for it to be left in the downstairs of the block of flats which wasn’t the case, had to collect the item from a nearby car park as the driver couldn’t locate the exact address. Other than that great overall service.
Ciara Y. le 8/7/2020 à 00h25
Hello Ciara - thank you for your nice review. Just to clarify that the additional charge was for a specific time period delivery (rather than at the time that your address would be within the efficient routing of their other deliveries) as you advised the delivery company that you needed delivery after 5pm and they would not normally be in your area at that time. They were happy to accommodate your request but they do charge us extra for that service. We did send you an e-mail and had a telephone conversation with you regarding this. Thanks again.

Warm regards
Sit and Sleep
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www.sitandsleep.co.uk le 8/7/2020 à 18h46
Avis client
4.7 / 5
X.
Ceri H. le 6/7/2020 à 13h26
Avis client
5.0 / 5
The customer service was exceptional.
Josie N. le 6/7/2020 à 08h49
Avis client
5.0 / 5
Great chunky futon , well built and easy to assemble .
Azzedine K. le 4/6/2020 à 13h48
Avis client
5.0 / 5
Very happy with the futon, and excellent service.
Lewis P. le 4/6/2020 à 11h55
Avis client
4.7 / 5
Sofa was easy to assemble and looks as good as on the pictures. However, fabric has a distinctive smell... it's difficult to pinpoint what is it, smells like a mixture of dump fabric and something synthetic.
We are hoping that it will evaporate soon because at the moment it's quite overpowering.
Przemek N. le 4/6/2020 à 10h33
Hello Alexandra. Thank you for your review. The fabric upholstered section of your Zeal Daybed will have been wrapped in plastic and cardboard for several weeks for transport from the Innovation factory and so it is not uncommon for there to be a degree of new furniture smell when it is unwrapped. We would fully expect any odour that is apparent after unwrapping the product to diminish in time and would suggest keeping the room in which it is located well ventilated during this period. Do contact us at sales@sitandsleep.co.uk if you still have concerns in a few weeks time. Thank you.
www.sitandsleep.co.uk le 6/6/2020 à 15h21
Avis client
5.0 / 5
Comms were good on the phone and via email.

Sofa bed is good quality and definitely good value too.

Highly recommend.
Jamie S. le 4/6/2020 à 10h00
Avis client
4.0 / 5
Shipping took longer then expected but i understand init was cos of Covid.
Unfortunately the delivery was more than unpleasant.
Unfriendly and hardly said anything and were just giving me an attitude about the non working lift event i mentioned it before.
So that was a bit frustrating when you purchase something quiet expensive.
Overall very pleased with my sofa! Great quality but delivery i would reconsider.
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Karoline H. le 3/6/2020 à 12h58
Hello Karoline. Thanks very much for your review and we are really pleased that you love your new Luonto Sofa Bed. Yes, you are quite right, the very slightly longer lead time to receiving your order was due to the Covid-19 health situation and is something that understandably was beyond our control. We are equally sorry to hear that the delivery chaps weren't as pleasant as we would expect them to be - this is most unlike them and we do wonder if they were concentrating their effort in social-distancing but we will mention your delivery at the next review with this particular delivery company. We expect a pleasant attitude from all of our delivery contractors, whatever the value of the product is. Thank you again. Stay safe and well.
www.sitandsleep.co.uk le 6/6/2020 à 14h50
Avis client
5.0 / 5
Sit and Sleep were really helpful on the phone, as visiting the showroom was not possible during the lock down. Great customer service, prompt delivery and I have no hesitation in recommending them.
Carrie A. le 3/6/2020 à 07h52
Avis client
5.0 / 5
We love our new sofa bed. The company were easy to deal with both by phone & email. We had good communication throughout the whole process from order to delivery. Delivery driver was excellent, polite, friendly & helpful.
The sofa bed is reasonably easy to assemble with clear instructions provided (easy for 2 practical people putting it together, it might be trickier for one person with no practical skills to do on their own). Overall great value & service.
Julie K. le 2/6/2020 à 12h39
Avis client
4.7 / 5
Thank you.
Anna E. le 1/6/2020 à 14h40
Avis client
4.7 / 5
Very good shopping experience and would recommend going to the show room. Passionate owner and great honest advice.
S L. le 30/5/2020 à 18h13
Avis client
5.0 / 5
Very impressed by the personal service and advice.
Mike H. le 30/5/2020 à 08h32
Avis client
5.0 / 5
Excellent service all round. Nice product too. I have every confidence it will prove durable too. Thank you!!
Stuart M. le 5/5/2020 à 22h01
Avis client
5.0 / 5
During the current times (COVID) with all the restrictions and complications, i needed a new mattress for my sofabed,i wasnt even entirely sure what i needed or how long it would take, these guys were fantastic! i emailed on the friday, and through the weekend, Robert helped me with what i needed with all the options, even contacted me on Sunday to finalise the payment. Mine was in stock so i had it delivered by the Wednesday. Highly recommend if you want a great service and good quality.
Jason B. le 5/5/2020 à 10h17
Avis client
5.0 / 5
Very good quality, excellent help from the company and good delivery all the way here in Scotland!
I would recommend futons to people who suffer from bad back or want to sleep on natural fibers like the one I purchased, wool and wool felt...I am planning to purchase more when I will set up a home.
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Amina M D. le 4/5/2020 à 15h59
Avis client
5.0 / 5
Excellent customer services and a very comfy sofa!!
Ioanna P. le 10/4/2020 à 13h29
Avis client
5.0 / 5
Exceptional customer service, Andrew couldn't have been more helpful. I had numerous queries which he answered with patience and understanding. Delivery was on the date agreed and the futon was delivered to the back of my house (rather reluctantly) I had phoned previously to request this due to the current extreme circumstances. It didn't make my life easier because it meant taking it up three flights of stairs as opposed to two! but it did mean that I could unpack it at my leisure and safely.
Stephen E. le 6/4/2020 à 14h05
Avis client
5.0 / 5
I'd been looking for a space saving sofa bed for a while. A futon wasn't in the running until I came across this site. Is read so many reviews about how awful some fotons could be... Poor build, poor quality materials etc. I narrowed it down to a few options with sit and sleep and another company (selling sofa beds).
Mark T. le 6/4/2020 à 10h07
Avis client
5.0 / 5
I saw this sofa bed in the shop- the customer service was very helpful and friendly, the product arrived in time and I am thoroughly enjoying it- it is of good quality and very comfottable and easy to assemble.
Kristina K. le 5/4/2020 à 10h19
Avis client
5.0 / 5
Clear communications, no hassle, timely and professional delivery. Many thanks!
Aleksei. le 3/4/2020 à 21h53
Avis client
5.0 / 5
This was the third time I have purchased from SitandSleep, the products are excellent, as is the service at purchase and following up. You are kept advised of the progress of your order and have flexible delivery options. I've now run out of rooms to furnish but would recommend to anyone.
Steve C. le 28/3/2020 à 10h54
Avis client
5.0 / 5
Article as described - well made and attractive.
Vince B. le 2/3/2020 à 10h02
Avis client
5.0 / 5
We are very please with the obliging service and the understanding shown us when we changed date of collection.
JULIA S. le 26/2/2020 à 12h14
Avis client
5.0 / 5
A simple matter to get there and collect the mattress. Easy when you can do it. Would imagine with the delivery it would be as convenient.
Dominique T. le 14/2/2020 à 10h12
Avis client
5.0 / 5
Excellent customer service. Quality product. Would highly recommend. Thank you!
Pamela D. le 12/2/2020 à 13h12
Avis client
5.0 / 5
Excellent delivery and communication with seller.
Sian M. le 12/2/2020 à 09h54
Avis client
3.3 / 5
One of the feet was split apart on reciept. A forklift had gone through the cardboard I think. I didnt have the energy to do anything about it although I did take a picture if you are interested.
Jennifer T. le 30/1/2020 à 00h10
Hello Jennifer
Thank you for your comments and please accept our apologies that there was an issue with one of the feet - this will have been transit damage as nothing is loaded on to vehicles with obvious damage to packaging/the product inside. Yes please do send us an image or 2 on e-mail and we can send you a replacement foot so you item is just as it should be.
www.sitandsleep.co.uk le 30/1/2020 à 10h24
Avis client
5.0 / 5
Ordered this sofa bed a few days before Christmas hoping to have in time for Christmas. Fantastic customer service. SitandSleep went out of their way to ensure I had the sofa bed I wanted delivered in time for our guests staying at Christmas...and they delivered on this promise. Communication was excellent and delivery spot on. First class, personal service - would highly recommend this company. The sofa bed is great too-easy to assemble; comfortable sofa; & very comfortable bed. Brilliant!
Clare P. le 4/1/2020 à 15h02