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Avis clients de www.sitandsleep.co.uk

Note du marchand
5.0 1
4.8www.sitandsleep.co.uk
 
 
Site Marchandwww.sitandsleep.co.uk
Urlhttps://www.sitandsleep.co.uk
Tél
AdresseRandswood Farm Ind Est
West Wratting
Cambridge
CB21 5LR
Avis client
5.0 / 5
Quality product.
Under-sofa drawer would be improved with a handle of some description (rope ?) as it is difficult for older, less able people to get it in and out.
Service would be 100% improved if there was an option for product to be delivered ready assembled, or an option for it to be assembled on site and packing removed.
J J. le 24/8/2020 à 16h02
Avis client
3.3 / 5
Very long wait for delivery otherwise all went smoothly.
Lorraine P. le 24/8/2020 à 11h00
Avis client
4.7 / 5
Excellent customer service - would thoroughly recommend.
Ann R. le 22/8/2020 à 13h34
Avis client
5.0 / 5
Great service, excellent product. Very attractive and well made. Looks beautiful and is extremely comfortable. It hasn’t been slept on yet but it’s a generous size and very thick so I am sure it will be comfortable.
Carol L. le 20/8/2020 à 17h55
Avis client
5.0 / 5
Very satisfied , delivered when said .
Rebecca S. le 20/8/2020 à 10h53
Avis client
5.0 / 5
Delivery was in perfect time for my needs. The futon looks really great and I'm so glad I made the decision to purchase it. Very comfortable to sit on a f feels good when lying on it but I have not slept on it but I'm sure it will be great when I do. I dud have a lityle issue when ordering on line but I decided to call instead and I'm glad I did great customer service great product what mire can you ask for. Thanks Sit and Sleep I love my Futon.
Elizabeth W. le 10/8/2020 à 11h00
Avis client
5.0 / 5
We all really like the Kewbs! They're comfortable and amazingly versatile, which is just what we needed. The shipping process worked fine for us. Thank you!
Heather B. le 9/8/2020 à 11h00
Avis client
5.0 / 5
Very well built product with amazing customer service. I needed the order earlier and Robert was very helpful and supportive as he bought the date forward and I received the order exactly when I needed it. It was well packaged and already in use. Feedback so far is that its very comfortable.
Mitesh J. le 8/8/2020 à 00h09
Avis client
5.0 / 5
I wasn’t sure which sofa bed to choose so I rang Sit and Sleep directly for advice. The man I spoke to was really helpful and I decided to purchase there and then. The sofabed arrived on the specific date I requested and it was very easy to assemble singe handedly. It looks great and is very comfortable to sleep on so I’m very happy with my purchase. Would definitely use this company again in future.
Louise b. le 4/8/2020 à 11h44
Avis client
2.3 / 5
Delivery took week and weeks more than expected but bed eventually arrived and my son loves it.
Zoe N. le 3/8/2020 à 11h24
Hello Zoe. Thanks for your review. We're sorry that you were disappointed with the lead time which resulted in your associated low score for shipping. We would comment, that you placed your order online on 11July, it left us on 24July and was delivered on 30July so 19 days from order to delivery. This was during very difficult times for us, and many other companies, coping with the Covid-19 situation - we had periods of furlough and had to re-think the way that we worked in our workshops/warehouse to keep all of our staff safe. On our order confirmation e-mails sent to all customers when we receive an order we do comment that 'despatch/delivery processes are taking a little longer than was previously the case (due to social distancing work practices)...we thank you for your patience and understanding'. We hope that this explains the slightly longer lead time that you experienced and we are so glad to learn that your son loves your Traditional Futon.
Regards
Sit and Sleep.
www.sitandsleep.co.uk le 12/8/2020 à 17h43
Avis client
4.3 / 5
Easy to order online. Received update emails and it was delivered quicker than I was expecting. Very happy.
T J L. le 3/8/2020 à 10h45
Avis client
5.0 / 5
A very straight forward process from the beginning. We were kept up to date with everything all through to delivery. The customer service was absolutely outstanding.
Julie P. le 3/8/2020 à 09h46
Avis client
5.0 / 5
Excellent service. I rang the store and enquired about a bespoke product. Got really good advice on what to order and the product arrived ahead of time. A high quality product with friendly service. What note can you ask for ?
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Matt H. le 28/7/2020 à 22h52
Avis client
5.0 / 5
Excellent all round, worth the money.
RW. le 27/7/2020 à 15h15
Avis client
5.0 / 5
Excellent service during ordering process. Everything happened as they said it would. First class product and service to match.
Josie W. le 25/7/2020 à 12h15
Avis client
5.0 / 5
Solid product and assembles well. Very pleased with quality. However, the assembly instructions are rubbish and not at all clear. I think they were put together by someone who already knew how to do it. I suggest before publishing them they should be given to someone who has never assembled furniture and their feedback listened to. Despite that, provided you have patience and can work things out for yourself I do recommend this product.
Michael T. le 25/7/2020 à 10h37
Avis client
5.0 / 5
Very satisfied customer. I highly recommend Sit and Sleep.
Lorraine M. le 24/7/2020 à 19h14
Avis client
5.0 / 5
Very nice customer service, friendly delivery service and good quality sofa bed for a very reasonable price.
Giulia. le 23/7/2020 à 11h04
Avis client
5.0 / 5
Excellent customer service. Contacted to discuss colour and availability and received accurate information re placing order and expected delivery date. Arrived on time and good information from carrier.
Paul W. le 22/7/2020 à 21h38
Avis client
5.0 / 5
Sit & Sleep really helped us out in a tricky situation when we needed a futon at short notice. Customer service was some of the best we've had. Not only that, we love our futon - it was easy to put together, and it's very comfortable to sit on and to sleep on. We'd recommend this company to absolutely anyone.
Matthew C. le 15/7/2020 à 10h52
Avis client
5.0 / 5
Cant fault the customer service.
Beverley A. le 13/7/2020 à 13h44
Avis client
5.0 / 5
Great customer service, very helpful in helping choose the right futon.Very well made and comfy we are thrilled to bits with both the futons .Thank you.
Karen M. le 11/7/2020 à 02h11
Avis client
5.0 / 5
Very quick delivery and good communication. The compact futon was as advertised, looks well made and sturdy and was very easy to put together.
Elizabeth H. le 10/7/2020 à 17h14
Avis client
3.3 / 5
Item matches the description and, so far, seems to be of good quality. Delivery was a bit of a let down. Order placed on the 14 June. Item collected by courier 2 July but could not be delivered until 8 July.
John H. le 10/7/2020 à 16h45
Thank you for leaving us a review.

In regard to the delivery time - due to the current Covid-19 issues - our delivery companies were quite stretched during June and early July and therefore some customer deliveries took just a few days longer than normal.

In addition we have a reduced manufacturing capacity in our workshop as we have to deploy social distancing procedures to keep our staff safe. As a result the workshop lead time on orders in June was a little longer than usual.
.
www.sitandsleep.co.uk le 11/7/2020 à 10h48
Avis client
5.0 / 5
Great sofabed. Service was excellent and communication great. The sofabed arrived less than 48 hours after I placed the order, and assembly took less than an hour. I got a nice mattress topper and fitted sheet, and found it very comfortable as a bed (actually, more comfortable than my regular bed !). Also looks great as a sofa. I thoroughly recommend this sofabed and SitandSleep !
Richard H. le 10/7/2020 à 10h40
Avis client
4.7 / 5
Great daybed and good customer service, the team responds promptly.
Lionel h. le 10/7/2020 à 07h12
Avis client
5.0 / 5
Very happy with my Sofa bed from Sit and Sleep, communication was very good, although I did find the time slot on the delivery date a little confusing.
Jennifer W. le 10/7/2020 à 02h56
Avis client
5.0 / 5
Excellent service all round and my new Cubed 140 is stunning. I ordered my sofa bed at the height of the lockdown. Despite this the staff were really helpful and friendly. The fabric sample arrived really quickly and once I ordered the sofa bed over the phone with a very helpful member of the team I was kept well informed. The delivery process was really smooth and it arrived exactly when promised. I don’t often leave reviews but I was very impressed and would highly recommend this company.
Simone C. le 10/7/2020 à 00h51
Avis client
4.7 / 5
In remote areas like ours you shouldn't promise a specific delivery date.Perhaps more co-ordination with the courier needed.
Package arrived without damage and well wrapped.
Very personal service -excellent.
Lynn B. le 8/7/2020 à 19h41
Hello Lynn. Thanks very much for your lovely reviews. It's really difficult to NOT give customers a specific delivery day - most customers will insist on it - even in remote areas such as yours as people are often out at work (although less so at the moment due to Covid-19) and so they need to be given a delivery day when they know they will be at home. The problem with your delivery wasn't that you are in a remote area, it was that DX unfortunately routed the packages to the wrong delivery depot (quite some way from your area) so they had to re-route them to the correct depot the following night for delivery to you. It is very rare that this happens but we hope that our attention in chasing the matter kept you informed and we thank you for your understanding and pleasant manner in communicating with us.

Regards
Sit and Sleep.
www.sitandsleep.co.uk le 10/7/2020 à 16h22
Avis client
5.0 / 5
The customer service is unbelievable, the best I’ve ever come across. The guys were extremely helpful even with lockdown.
Nicole M. le 8/7/2020 à 14h22