Avis clients de www.sitandsleep.co.uk
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Note du marchand
5.0
1
4.9www.sitandsleep.co.uk
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Absolutely love this double futon. Looks amazing as a sofa and a bed, both designs very comfortable. Easy to put together with clear instructions. I couldn’t fault the customer service and the delivery arranged by I T Distribution was excellent. I was kept up to date from ordering the futon to the day of delivery. Without a doubt the best service I have ever received from buying a product on line.
Steffani H. le 5/11/2019 à 15h03
Excellent in all respects, a great customer experience.
Andrew T. le 5/11/2019 à 02h58
This is the second time I have used sit and sleep they are amazing I recommended them to my friends have also use them really helpful great products.
Julie j. le 28/10/2019 à 13h21
Very satisfactory.
George J. le 24/10/2019 à 19h50
It would have been helpful if the item could have been delivered to an upper floor.
Knowledgeable and friendly customer service.
Jane L. le 8/10/2019 à 22h49
Hello Jane. Thank you very much for your lovely reviews - we are so glad that you like your Splitback Frej Sofa Bed. We do actually offer upper floor deliveries across most of the UK so we do apologise if this wasn't made clear at the time of taking your order. Choosing an upper floor delivery does cost more and can take a little longer to arrange but if a customer doesn't have a delivery day deadline then this can be a good option for larger items. Thanks again.
www.sitandsleep.co.uk le 10/10/2019 à 14h45
The totality of my order took a while to complete but I was impressed by the care and communication throughout.
A manufacturing fault with one of the sofa bed legs reflected a less than careful selection of screws at the time of build. This minor set back was remedied and a new leg section provided. I was surprised by this generous solution as a replacement set of screws would have sufficed!
The friendliness and helpfulness of all the Sitandsleep staff I have dealt with has been exemplary.
Stewart W. le 30/9/2019 à 15h41
Excellent customer service from Sit and Sleep! Robert was really helpful when I was trying to decide on which fabric for the sofa bed and we were kept well inform about the delivery date.
Lucy S. le 28/9/2019 à 15h58
Ought the single version of this product fringe this firm and have been really pleased. Decided to buy the double version for another room so SNS was first port of call. Excellent customer service and purchase wend smoothly.
Gary C. le 22/9/2019 à 23h06
Communication is paramount and the communication with you has been beyond outstanding, from your confirmatory email of my order, phone calls and email informing me of the arrival of my wonderful Cubed, to the many frustrating phone calls made by us in relation to the delivery of our chair bed which was nothing at all to do with your good selves, but the courier company. Your service right through has been friendly, helpful, professional and efficient and therefore highly recommendable.
Helen H. le 22/9/2019 à 20h48
Excellent service.
Graham D. le 9/9/2019 à 07h06
Superb customer service and easy to put order by the phone. I am satisfied with my new sofabed that was easy to assemble.
Jo C. le 8/9/2019 à 12h29
Really excellent, we have bought a total of 10 large cushions . A finishing touch for our cabin. Lovely quality and colours. Good delivery and communication.
Peter S. le 1/9/2019 à 15h37
Great quality item Comfortable and a good fit Very pleased all round.
Stephen B. le 1/9/2019 à 01h17
Great quality product. Excellent interactions with Sit and Sleep that felt very personal and helpful. Delivery company felt below the current industry norms in terms of speed and communications. I didn’t hear anything from them despite chasing Sit and Sleep and them saying they would prompt them, so telephoned the delivery company myself and then arranged delivery date. Norm nowadays is much more active delivery process with communications throughout. Love the quality of the sofa bed.
Chris B. le 1/9/2019 à 00h30
Very good quality mattress and cover, easily assembled and converts to bed very quickly. Really pleased with this purchase which was delivered to my home within 3 days of ordering.
Margaret B. le 30/8/2019 à 17h59
Good service and good quality product.
Jane S. le 30/8/2019 à 14h06
A very good online shopping experience, from initial queries to product delivery. I would recommend SitandSleep to others and shop here again.
Patti M. le 26/8/2019 à 22h24
Although when I placed my order the item turned out to be just out of stock (no clear sign of this on the website), customer service was prompt to explain this and reassured me they would be able to deliver in a couple weeks' time. As soon as it got to their warehouse, they referred me to their excellent delivery partner, who handled everything swiftly and with prompt communication.
Francesco O. le 19/8/2019 à 08h37
Friendly, knowledgeable service with no pressure to buy. Can thoroughly recommend.
Jan W. le 16/8/2019 à 10h24
Customer service 10/10 - super helpful and going up and beyond. I customised some furniture I bought with them and they ordered more fabric and offered advice to me. Will definitely stay a customer in the future. Thanks sitandsleep! Margot.
Margot V. le 10/8/2019 à 12h49
I’m very happy with my purchase, I visited the showroom to see how comfortable the various sofa’s and futon’s were (very, being the answer!) The showroom gents were so helpful and I wasn’t rushed or pressured in any way, so although I’d gone with the intention of buying a chair in the end I decided to buy a compact double instead! The delivery was quick and easy and my futon is very comfortable. Thanks for all your help.
Sue V. le 6/8/2019 à 22h56
Absolutely perfect mattress for a futon base that's used as a permanent bed. First class service and very happy with the product.
Jane T. le 29/7/2019 à 12h06
Easy to order. Very good feed back when contacted with regards to delivery. Delivered on time. Easy to assemble and well made. Looks great. Very comfortable.
Sheena C. le 29/7/2019 à 07h47
I found SitandSleep whilst browsing the internet looking for a replacement futon cover and was immediately pleased with the fact that there was a large choice of material and I could send for a sample before making a purchase. The staff were extremely patient and helpful when I had a problem with payment. I was informed when to expect delivery and the courier delivered it when expected.i would have no hesitation in ordering from the firm again.
Helen H. le 13/7/2019 à 09h26
Excellent customer service and delivery, very happy with the product.
Peter M. le 13/7/2019 à 08h08
Kept well informed on delivery. Arrived as promised on time. Good service from delivery chaps. Thank you.
Maria R. le 8/7/2019 à 12h43
Great service from start to finish. Also gave advice on choices made. Really helpful throughout. Would definitely recommend SitandSleep. First class!
Anonymous. le 4/7/2019 à 13h22
Great service. Great product. Easy to put together (according to my husband) and very comfortable (according to our guests who slept on it).
Ann W. le 1/7/2019 à 16h49
Wonderful company with customer service that truly excels.
Deirdre H. le 30/6/2019 à 21h26
Sit and Sleep were very easy to deal with, giving time and good advice. They sent samples of materials which were very useful in making informed choices. The quality of the futon itself was very good with strong wooden frame and a thick comfortable mattress. You cant feel the wooden slats underneath
I do suggest the mattress might have handles. It is nice and heavy but then a bit difficult to move on your own.
Secondly, I found the instructions a bit basic ( I almost overtightened the bolts).
Laurence S. le 25/6/2019 à 12h13
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