Avis sur Plumb2u. Les Avis Clients de plumb2u.com

Avis client

5.0 / 5

First class online ordering and shipped very next working day.
Given a delivery time slot, spot on.
Great example of how its done..

Scott B. le 27/8/2021 à 18h49

Avis client

2.0 / 5

Ordered 2 Grohe toilet frames. Products seem fine on installation but delivery took 4 days despite paying £9 for next day delivery. I have asked the plmb2u team twice for a refund for the delivery but so far have only received silence!?

Mr s. le 27/8/2021 à 15h14

Avis client

5.0 / 5

Just what I was looking for, all four items as a package deal. Arrived on time as well.

Obaid R. le 26/8/2021 à 22h31

Avis client

4.7 / 5

In stock, delivered on time. What more can you want.

Stephen L. le 26/8/2021 à 22h29

Avis client

5.0 / 5

First time dealing with this company, no problems at all. Would highly recommend.

John S. le 26/8/2021 à 14h50

Avis client

2.3 / 5

Ordered two items, the first arrived reasonably quickly, but the second item caused me all sorts of problems. I had to call and email numerous times, but no one ever called back. They did email eventually. I was told it had been dispatched when it hadn’t been, was given a tracking number that didn’t work and was told it was being dispatched on days that it clearly wasn’t. It took almost two weeks to finally get the second item. Happy with the products, but not with the customer service.

Andrew H. le 26/8/2021 à 11h28

Hi Andrew,

Sincere apologies for the delay with your order.

One of the units ordered was unfortunately out of stock and we had to back order it from the manufacturers.

The order was put back into our dispatch network as we were expecting the stock to come it, however unfortunately there was an unforeseen delay from the manufacture end too which held things up.

We are so sorry for this, please do accept our apology for any inconvenience caused.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h42

Avis client

1.0 / 5

Would not recommend buying from this company. Symbolic service !
Never received the Power shower I ordered and started to receive emails meant for other customers FFS !
However, I did receive a full refund.

JOHN K. le 26/8/2021 à 05h11

Avis client

5.0 / 5

Fair price and prompt service.

M. B. le 25/8/2021 à 19h52

Avis client

5.0 / 5

Very good.

JASON D. le 25/8/2021 à 15h46

Hi Jason,

Thank you for reviewing us!!

Kindest Regards,
Plumb2u Team.

Plumb2u le 25/8/2021 à 17h11

Avis client

5.0 / 5

Very good service.

Jeremy w. le 24/8/2021 à 23h43

Thank you Jeremy - much appreciated!

Plumb2u le 25/8/2021 à 17h11

Avis client

5.0 / 5

EXCELLENT SERVICE!!

RICHARD S. le 24/8/2021 à 21h19

Thank you so much Richard, we are glad you were pleased with the service!

Plumb2u le 25/8/2021 à 17h11

Avis client

5.0 / 5

Excellent seller.

CAROLINE H. le 24/8/2021 à 18h06

Thank you Caroline from all the Plumb2u team!

Plumb2u le 25/8/2021 à 17h12

Avis client

3.7 / 5

I think that if someone who spens over £50 on products should expect them to be sent next day or not far off from a better service then Royal mail eg DPD or DHL and know other online stores around do this. Royal mail tracking is awful generally speaking as standard.

Customer service was OK but feel they should have been more informed on delivery date at early stages. If there were any good deals/prices on Nerrad products I might order again.

Chris R. le 24/8/2021 à 18h01

Hi Chris,

Thank you for your feedback, we really appreciate it as it helps to improve our service moving forward.

In regards to Royal Mail, in our experience we have found them to be one of the more reliable couriers overall for parcels so we are sorry that you have had a bad experience on this occasion.

We do however hope that you are happy with the product received.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h42

Avis client

5.0 / 5

Excellent price and excellent service, I ordered a Bristan shower about 11.00 on one day and received it within 24 hours. OK I paid £9 for next day delivery but even adding that to the shower price it was still great value, I would use again no problem.

Michael P. le 24/8/2021 à 12h03

Hi Michael,

Thank you for taking the time out to leave us a great review! - All the team at Plumb2u really appreciate it!

Look forward to seeing you again at some point in the future.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h45

Avis client

2.3 / 5

Placed order before 3 pm on a Thursday. Paid for next working day delivery. Therefore, order should have arrived on the Friday. Order did not arrive until the following Monday. Email sent to Plumb2U but person responding did not seem to understand what next working day meant. A request for additional shipping costs to be reimbursed was ignored.

Emma S. le 24/8/2021 à 10h42

Hi Emma,

We are so sorry to hear of this and thank you for bringing this to our attention.

You are correct in that the item should have been delivered on the Friday so we are sorry we were not able to meet this deadline on this rare occasion. Apologies for the confusion with a member of our team also.

We have just issued a refund for the additional post cost as requested.

Apologies once again for any inconvenience.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h55

Avis client

2.3 / 5

The wrong products arrived, and after several phone calls and email, still no reply :(
Not Good!

Richard L. le 24/8/2021 à 10h32

Avis client

5.0 / 5

Plumb2U was the cheapest place I could find for a replacement Ariston water heater but I was very pleased when it arrived so quickly. I ordered it late on a Sunday afternoon and it arrived on Tuesday and I fitted it on Tuesday evening.

Tim W. le 23/8/2021 à 22h29

Hi Tim,

We are so happy to hear that you were pleased with the price and the speedy dispatch from us.

Thank you so much for taking the time out to give us such a positive review!

All the best,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h05

Avis client

4.7 / 5

Very competitive price.

Frederick P. le 23/8/2021 à 21h20

Thanks Frederick, we are glad we could offer a good price for you!

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h06

Avis client

5.0 / 5

If I could give more than 5 stars I would. You only find out how good a company really is, when something goes wrong. I had an issue when the wrong product was supplied. Plumb2u investigated, and replaced the product quickly and efficiently.
No problem thank you.

Mark G. le 23/8/2021 à 13h49

Hi Mark,

Thank you for such kind words, it is very much appreciated!

Apologies for the initial error however we are so glad we could resolve this quickly for you.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h08

Avis client

5.0 / 5

Quick delivery, fantastic price , I haven't used customer service but if its as good as the rest I'm sure it will be good.

Denise L. le 23/8/2021 à 13h38

Hi Denise,

Firstly, thank you so much for using us and also for your very kind feedback!

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h09

Avis client

5.0 / 5

Great value and service,.

Paul T. le 23/8/2021 à 08h53

Thank you for your great feedback Paul!

Plumb2u le 26/8/2021 à 10h38

Avis client

5.0 / 5

Excellent service throughout.

ARYON L. le 20/8/2021 à 22h15

Avis client

5.0 / 5

Ordering was easy. The order was processed promptly and delivered on time. The delivered item was fine, and is working well, Thank you. I will be very happy to use you again for my plumbing supplies.
The only thing that I noted was that if I wanted to track my order I had to register on your website, I could not do it as a visitor.

Satyajit B. le 20/8/2021 à 06h37

Avis client

5.0 / 5

Best price around..fast cheap (under a tenner) next day delivery.

Gail F. le 19/8/2021 à 22h33

Avis client

5.0 / 5

All good and delivered on time and a reasonable price on comparison. Ordered to replace the same model which had failed as it was the easiest method of fitting to existing plumbing.

Linda M. le 19/8/2021 à 18h34

Avis client

5.0 / 5

Good value and quick delivery
Thanks.

Anonymous. le 18/8/2021 à 12h16

Avis client

5.0 / 5

V.good.

Gr B. le 17/8/2021 à 18h35

Avis client

5.0 / 5

Fast service and delivery and keep up to date with dispatch of part.

Linda g. le 17/8/2021 à 17h38

Avis client

5.0 / 5

Excellent service and price point.

Joseph w. le 17/8/2021 à 17h11

Avis client

5.0 / 5

Excellent service.

David G. le 17/8/2021 à 15h55

Avis clients de Plumb2u