Avis clients de encasement-onlineshop.co.uk
Good,fast& very friendly.
Peter s. le 4/12/2018 à 17h56
Cannot Rate customer service properley as I have not yet contacted them regarding my damaged item.
Gemma F. le 4/12/2018 à 10h35
5v stars on all aspects - what else can I say?!
Once again, many thanks for excellent service.
Darryl P. le 21/11/2018 à 11h17
Ordered in the afternoon, product arrived by 9:00 am the following morning. Great service.
Andrew B. le 19/11/2018 à 20h20
Very useful piece of boxing to hide some ugly pipes. Delivered on time.
Jamie G. le 16/11/2018 à 18h14
Fast service
Good product.
Gerard f. le 4/11/2018 à 08h47
Excellent item, very fast delivery.
Paul I. le 28/10/2018 à 16h28
Casing is of great quality. I did have to cut the casing to size, so make sure you have the right tools at home (circular saw).
Paulina O. le 22/10/2018 à 21h58
Boxing arrived quickly and was well packaged but had a 2.5 cm scratch. I contacted the company to inform them. The customer service received was amazing. I will definitely buy from them again.
Susan B. le 21/10/2018 à 16h40
Good product.
Peter c. le 3/10/2018 à 13h07
£14.95 p&p for one small item is unreasonable IMO. I had to add a connector and there was no alternative.
Graham E. le 23/9/2018 à 20h46
Can not fault the service, goods ordered on the saturday and delivered first thing Tuesday morning.
Peter R. le 22/9/2018 à 17h13
Very happy with product, easy to use and covers the pipework perfectly. Excellent customer service, ordered and delivered within 24hrs. Would definitely use company and product again.
Marion B. le 21/9/2018 à 21h12
Great product saved a lot of time and looks good, only downside is shipping costs at 50% of product cost.
John C. le 17/9/2018 à 18h07
Good service and prompt delivery.
Graham E. le 16/9/2018 à 17h48
Arrived the next day.
David V. le 13/9/2018 à 01h27
Very fast shipping.
David V. le 7/9/2018 à 20h36
Very pleased with boiler pipe casing, it has a high quality finish and can easily be cut down to cover the pipes as required. The delivery was very quick, especially as I ordered over the bank holiday weekend and when I rang Encasement Ltd to check what time the delivery would take place they very helpfully rang the courier to obtain an estimated delivery time and then rang me back to let me know. Am very impressed with their customer service and would recommend highly.
Marie M. le 3/9/2018 à 19h56
Shipping was very expensive.
Keeley E. le 27/8/2018 à 12h07
Have always had excellent service from Encasement. Their products, while not cheap, are a cost effective way of hiding pipes etc.
Mike W. le 22/8/2018 à 16h24
A high quality, excellent product exceeded my expectations. Easy to use and very light. A little expensive but worth it.
Katherine O. le 13/8/2018 à 19h58
Very quick and easy to use and fit looks great in place will need to get a longer piece now for another project.
Peter L. le 9/8/2018 à 11h10
Wa.
KEVIN B. le 5/8/2018 à 06h26
Quality product just what I wanted. Delivered on the right day. Sales office service excellent. Will use again.
Hadrian H. le 1/8/2018 à 13h38
Excellent product, slight problem with the order which was easily and swiftly rectified by encasement. I would use again.
Colin M. le 28/7/2018 à 14h03
Fast, efficient service. Can’t comment on customer service as all done online. Product was well packed but the ends were a bit damaged - luckily we need to cut those bits off. Maybe pad the ends a bit better for shipping.
Barbara H. le 25/7/2018 à 12h58
Hi Barbara
Thank you for the positive review - we hope all our customers are pleased with the product. With regards to the damaged ends - if you find that you are unable to use them then please do let us know and we`ll happily send out some replacements for you. Unfortunately due to the size of our products they do sometimes get damaged by heavy handed couriers.
Kind Regards.
encasement-onlineshop.co.uk le 25/7/2018 à 13h04
Oddly, I can't rate all 3 criteria, but I would say over all that I received 5 star service.
After receiving my order there was some damage and an incorrect item (confusing order page). I cannot commend enough the politeness and helpfulness of the person I spoke to, he without question rectified the problem to my satisfaction.
Fantastic customer service and very quick delivery, I would definitely trust and use this company again. Thank you.
Andrew M. le 13/7/2018 à 15h33
Overpriced delivery fee and parcel was not delivered to home address when I was actually in house. Left at an unkown house in next street and no note through my door to say where it was.
Only by good luck did person bring it to house for me or I would not have known where it was!
Andrew C. le 30/6/2018 à 12h42
Many thanks for your feedback. I am sorry to hear that you were not left a card ref your delivery. As per your instructions we did put on the note to deliver to a neighbour if you are out - but we will take this up with the courier.
encasement-onlineshop.co.uk le 2/7/2018 à 10h07
No problems, no fuss.
Richard T. le 17/6/2018 à 11h23
Well packed, delivered quickly.
Angela R. le 23/5/2018 à 20h19
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