Avis sur jparrboro.co.uk. Les Avis Clients de jparrboro.co.uk

Avis client

1.0 / 5

Waited a week before they contacted to be told delivery would be a month and not a week . Waited a month and contacted them again and told delivery would be another month. Cancelled order and asked for refund . Dreadful service only responded when I contacted them. Guess if I hadn’t pushed the order would have stayed on the todo list.

John S. le 21/7/2020 à 23h27

Fully agree very poor service, shows we do have humans working for us, your order was an extended delivery product and not processed correctly at our end, system tightened so it doesn't happen again. Apologies and I can see you refund was done as requested. Dave A.

jparrboro.co.uk le 22/7/2020 à 15h21

Avis client

5.0 / 5

Got it in the 3 day period what was great with everything that’s going on at the moment was the rain came and cleaned the stones they’re looking great.

James C. le 21/7/2020 à 20h09

Avis client

5.0 / 5

This is the second time I've ordered from J Parr. The prices and customer service are excellent and the speed with which this order was delivered was outstanding (too quick to be honest, but rather that than some of the snails pace deliveries I've suffered over the last few months).

Declan H. le 21/7/2020 à 16h31

Avis client

5.0 / 5

Excellent service from purchase thro' to collection.

Kenneth I. le 21/7/2020 à 16h24

Avis client

5.0 / 5

Brilliant customer service and delivery as always.

David W. le 21/7/2020 à 13h12

Avis client

1.0 / 5

I can’t comment as I haven’t received the goods yet. I got an email on Wed 15th July to say that delivery would be made in 1-3 working days so I took some time off work to prepare the area to be gravelled. Then on Monday 20th July I received another email to say that you don’t have the goods in stock so there’ll be a delay in delivery. Very disappointing as I wanted to have the job finished and if I hadn’t received the initial email saying 1-3 days I wouldn’t have taken time off then.

David B. le 21/7/2020 à 09h09

Avis client

2.3 / 5

First order turned up unannounced and incomplete and then required a number of emails to correct and then the order again turned up unannounced, delivery driver excellent sales and communication both embarrassing, inaccurate and diabolical, did send an email to the Manager but did not receive a reply hence the review.

Alex A. le 20/7/2020 à 19h12

Avis client

5.0 / 5

Excellent service during Covid 19. Fast efficient click and collect felt very safe and well organised. Product as described did the job, very pleased.

Carole D. le 20/7/2020 à 17h06

Avis client

2.0 / 5

First order they try to deliver on day I told them I was on holiday. New order on 10th July, heard nothing by 17th about delivery for 20-24th so call. One depot say it is not them so I ring the other, they say not them so I go back to the first, they say they would ring me back, they don't. I ring them again on 20th they tell me again it is the other depot so I ring them, they say they will ring me back now about an hour later they have not. They they appear to not have a clue!

Tim J. le 20/7/2020 à 12h51

Avis client

1.0 / 5

Asked to complete a customer satisfaction survey but yet to receive items ordered 9 days ago.

Raymond T. le 20/7/2020 à 11h59

Hi, your order was click & collect so you won't be receiving the goods. We emailed you at 9am on Sunday 12th , the day after your order we placed advising they are ready for collection the next day. The goods are still awaiting your collection.

jparrboro.co.uk le 20/7/2020 à 16h41

Avis client

5.0 / 5

Always excellent service.

Charles S. le 20/7/2020 à 10h49

Avis client

5.0 / 5

Brilliant Service.

Jayne G. le 20/7/2020 à 08h59

Avis client

5.0 / 5

Good products, easy to order.

Ian L. le 18/7/2020 à 23h57

Avis client

3.7 / 5

Not informed when delivery was to be made (estimated 4 weeks arrived in 3 weeks). Driver arrived unexpectedly at 8.00 on the morning with no prior notice. Driver placed pallet near road on shared drive so had to move it quickly. one of the bags of clippings was split, so when moved it a large amount of chipping went on the drive, and had to put back in the bag. Previous Trellis had no knots in so not as good quality. Previous order was 5 / 5 as no issues.

ALAN T. le 18/7/2020 à 14h19

Avis client

5.0 / 5

First class service and competitive prices.

Jim H. le 17/7/2020 à 11h11

Avis client

5.0 / 5

Used JPARR many times and allways been impressed with service and more important prices are cheapest in Cleveland.Well done and thanks for quick delivery Ray Buxton.

Ray buxton. le 16/7/2020 à 22h25

Avis client

4.3 / 5

Thank you so much.

Alan R. le 16/7/2020 à 21h33

Avis client

5.0 / 5

Fast efficient service, excellent customer service.

Julie R. le 16/7/2020 à 14h48

Avis client

5.0 / 5

Arrived in 2 days - great price and free delivery.

John A. le 15/7/2020 à 14h55

Avis client

2.5 / 5

After using J Parr for a number of years rather than competitors, prices I have paid do not reflect loyalty. I have paid over the odds for material and the response from a member of your team was “it’s the internet set price”.
I know these are C19 times, but a good reminder of business is to look after people who come back and use your products.

Steven. le 15/7/2020 à 08h28

Not sure what your complaint is we have kept our rates online at the same price other than items that have gone up from suppliers. Our rates are monitored against competition and are competitive, there are loyalty points offering discount for online customers. If you have tried to pay over the phone you will have been directed online as we don't offer this method of payment now. Dave A.

jparrboro.co.uk le 15/7/2020 à 11h36

Avis client

5.0 / 5

Great customer service again.

KAREN G. le 15/7/2020 à 08h19

Avis client

5.0 / 5

First Class Service OTIF
.

James M. le 15/7/2020 à 00h21

Avis client

4.7 / 5

Overall a pleasant easy experience.

Brian R. le 14/7/2020 à 22h07

Avis client

5.0 / 5

First time I've used Parr's for materials. Fast, efficient service, particularly in the current lockdown situation. Will be first choice in the future.

Frank R. le 14/7/2020 à 16h11

Avis client

5.0 / 5

Excellent service, next day delivery and goods exactly as advertised.
Will definitely use again and excellent price.

Paul H. le 13/7/2020 à 18h45

Avis client

5.0 / 5

Very efficient service as usual, no issues.

David S. le 13/7/2020 à 15h24

Avis client

5.0 / 5

First class service
No hesitation in using them again.

David W. le 13/7/2020 à 15h19

Avis client

5.0 / 5

Ordered goods online then emailed to add to order salesman phoned me and added to my order no problems at all first rate service.

Andrew H. le 13/7/2020 à 15h06

Avis client

5.0 / 5

Fantastic service and material.

Simon B. le 13/7/2020 à 14h39

Avis client

5.0 / 5

Excellent product and excellent service.

Ewan C. le 13/7/2020 à 13h22

Avis clients de jparrboro.co.uk