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Ty Coch Way
2.7 / 5
Poor communication - never replied to emails asking about my order. Found eventually tiles were out of stock but due in 'in a couple of days' - at least they answer the phone!
Tracking information never updated even when they were in and about to be dispatched - in fact still not updated and they have been delivered.
Delivery was supposed to let me know an hour or so before arrival - in fact he called 2 minutes before arriving.
All in all - disappointing except for the price of the tiles.
Paul g. le 23/3/2016 à 19h37
2.7 / 5
We ordered wall and floor tiles and trim tiles. They were delivered today. I am in my sixties with a disabled husband and the tiles together with pallet were left on my drive for me to carry each very heavy box containing 11 tiles into the house one by one. I was even more unhappy to find the trim tiles not there. I found out that the trim tiles were not in stock and may not be available on time even though we were told the order was complete. I am very unhappy and considering my options.
Linda K. le 15/10/2014 à 19h00
2.3 / 5
Expected delivery within 2-3 days as advertised. Heard nothing and tiles arrived a week 10 days after order. Was told, when I chased delivery that they would be sent next day delivery. They did not arrive. When I again telephoned I was told they had smashed on the lorry! Finally received lovely tiles the next day.
At no point during the 10 day wait did the company contact me to keep me. No explanation for the extended wait & I was paying a plumber by the day while he was held up.
Allyson B. le 16/8/2014 à 14h47
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