Avis clients de planetbarbecue.co.uk

Just what I wanted.

Thank you for a speedy delivery. My items well well packed and secure.
It was a lovely surprise to find a complementary smoker bag in my delivery too, so thank you so much Planet Barbecue! :-).

I wanted to leave zero stars, the service I’ve received is nonexistent, every message has been ignored, I orders well over a month ago with an expected 7 days delivery, I still haven’t received it yet, I don’t know how this company is still in business if this is how they treat people who part with their hard earned money, it’s beyond unacceptable, I’ve seen other reviews where the seller cannot be bothered to keep in touch, it’s disgusting. I need a refund, paid another seller for one now.

Highly recommend 👌

Very happy with the stake grill bought one some years ago this one is the same brill pan thank's very happy lez mansell.

What can I say, impossible to contact this company! No reply to emails, telephone calls or voicemails! More so they sold a bbq that was not in stock, causing a long wait, only to find this company uses another company to supply. The same company I would have preferred to purchase from but they were out of stock at the time, which they were £49 cheaper but went with planetbbq as not wanting to wait! No customer service, selling non stocked items and at increased prices.

Great products, good communication and very happy with purchase.

Order placed and then no communication, so had to chase delivery. Delivery then arrived with no notice and driver nearly killed himself trying to unload pallets alone.
manufactured formed concrete items are poorly finished, do not have flat faces so do not level up and have to be shimmed upto 12mm in places, Jointing cement is no where near enough to fill joints, so you will need a tub of fire cement, Fire bricks do noy line up as indicated.
All in all a poor quality product.

Still awaiting delivery…..

Brilliant, helpful, fast + efficient service!

Super fast delivery and quick responses to further questions I had after delivery.

Great service and good delivery.

Quick and easy ordering.
Delivery was good but a bit more communication would be appreciated.
Customer service was great. There was a dispatch issue, the manufacturer had sent the wrong item. This was resolved promptly but a bit more communication during this process would have been good.

Item unexpectedly out of stock, have been told to expect delivery end of September. Will review after delivery.

Great price and delivery.

It was difficult for the delivery guy as our road is unmade but he went the extra mile in helping.
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Delivery was a bit of a mix up on the day but the delivery driver went over and above to ensure our delivery much appreciated well done
Just a suggestion barbecue could do with a metal plate just in front so that the drips can be cleaned up other than that we are extremely pleased with our barbecue. The service and the people we spoke to in the process were polite and helpful count have asked for anything better.

There was a slight issue with the delivery, but was resolved with the team.

Excellent.
David is a custstomer dream. Friendly, helpful and very knowledgeableGreat advice and tips and available for further follow up later. 10/10
Jmaes
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Excellent service great communication, I ordered it on a Saturday and it arrived on Tuesday, no service like that on most other sites.

Ok no problems.

It was so nice to receive a phone call with regards as to when my masonry BBQ was to be delivered. And on delivery it was no trouble for the gentlemen to place it as near as possible to the entrance where it is to be taken into the garden. My carmen BBQ is now up, looking good and very sturdy. So very pleased with my purchase and would highly recommend.

Can not comment as i have not received my order and have not been able to contact anyone on any of the two telephone numbers and had no reply to the e-mail i sent so at the moment i am not happy with this company.

When I bought the barbecue, my expectation was to receive it and to have it assembled on the same day.
When the parcel came with the barbecue dismantled, the courier (one man) said it couldn't bring it indoors...and it is too heavy to have it lifted just by me.
At the moment, the barbecue is outside of my house, partially blocking my front door. I'm going to have to pay an extra £150 to hire someone to put the parcel in-doors (garden) and to assembly it on my own. Never again.

Being well used already although it’s winter.

Great service fast delivery quality product highly recommend.

Item received on time and well packed. The product was not of the quality I expected but this is not the suppliers fault. Rapid oxidation was disconcerting as the item should be ‘food quality’. Surface rust within 4 days of receipt was not anticipated.

The item was delivered on time.

Product as described on the website, pleased with the guy who helped me position the BBQ in my back garden. When the BBQ was put together we found the temp gauge broken. I contacted the guys at Planetbarbecue and they arranged for a replacement which was sent out in days. Well done.
I would buy this BBQ again and use Planetbarbecue again.

I am unable to review the product as its not been delivered and to date I have had no response to my email requesting an update on a delivery timeframe. When I ordered the product on the 03 July it said in stock clearly this was not the case!