Avis clients de planetbarbecue.co.uk
What can I say, impossible to contact this company! No reply to emails, telephone calls or voicemails! More so they sold a bbq that was not in stock, causing a long wait, only to find this company uses another company to supply. The same company I would have preferred to purchase from but they were out of stock at the time, which they were £49 cheaper but went with planetbbq as not wanting to wait! No customer service, selling non stocked items and at increased prices.
Andrew. le 29/6/2023 à 20h35
Great products, good communication and very happy with purchase.
Nigel S. le 12/6/2023 à 12h03
Order placed and then no communication, so had to chase delivery. Delivery then arrived with no notice and driver nearly killed himself trying to unload pallets alone.
manufactured formed concrete items are poorly finished, do not have flat faces so do not level up and have to be shimmed upto 12mm in places, Jointing cement is no where near enough to fill joints, so you will need a tub of fire cement, Fire bricks do noy line up as indicated.
All in all a poor quality product.
Paul C. le 25/5/2023 à 23h19
Still awaiting delivery…..
Glen J. le 11/5/2023 à 22h22
Brilliant, helpful, fast + efficient service!
Sophia H. le 29/3/2023 à 19h32
Super fast delivery and quick responses to further questions I had after delivery.
Rita. le 29/11/2022 à 11h09
Great service and good delivery.
Austen A. le 4/10/2022 à 10h35
Quick and easy ordering.
Delivery was good but a bit more communication would be appreciated.
Customer service was great. There was a dispatch issue, the manufacturer had sent the wrong item. This was resolved promptly but a bit more communication during this process would have been good.
H M. le 20/9/2022 à 12h38
Item unexpectedly out of stock, have been told to expect delivery end of September. Will review after delivery.
Jacqueline G. le 14/9/2022 à 13h35
Great price and delivery.
Paul G. le 4/8/2022 à 09h31
It was difficult for the delivery guy as our road is unmade but he went the extra mile in helping.
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Kevin B. le 11/7/2022 à 18h15
Delivery was a bit of a mix up on the day but the delivery driver went over and above to ensure our delivery much appreciated well done
Just a suggestion barbecue could do with a metal plate just in front so that the drips can be cleaned up other than that we are extremely pleased with our barbecue. The service and the people we spoke to in the process were polite and helpful count have asked for anything better.
Karen S. le 15/6/2022 à 21h34
There was a slight issue with the delivery, but was resolved with the team.
Amanda D. le 9/6/2022 à 22h28
Excellent.
David is a custstomer dream. Friendly, helpful and very knowledgeableGreat advice and tips and available for further follow up later. 10/10
Jmaes
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James M. le 18/5/2022 à 14h49
Excellent service great communication, I ordered it on a Saturday and it arrived on Tuesday, no service like that on most other sites.
Kevin S. le 4/5/2022 à 09h35
Ok no problems.
Paul c. le 22/4/2022 à 22h24
It was so nice to receive a phone call with regards as to when my masonry BBQ was to be delivered. And on delivery it was no trouble for the gentlemen to place it as near as possible to the entrance where it is to be taken into the garden. My carmen BBQ is now up, looking good and very sturdy. So very pleased with my purchase and would highly recommend.
Debbie s. le 19/4/2022 à 13h19
Can not comment as i have not received my order and have not been able to contact anyone on any of the two telephone numbers and had no reply to the e-mail i sent so at the moment i am not happy with this company.
Filo C. le 24/3/2022 à 19h37
When I bought the barbecue, my expectation was to receive it and to have it assembled on the same day.
When the parcel came with the barbecue dismantled, the courier (one man) said it couldn't bring it indoors...and it is too heavy to have it lifted just by me.
At the moment, the barbecue is outside of my house, partially blocking my front door. I'm going to have to pay an extra £150 to hire someone to put the parcel in-doors (garden) and to assembly it on my own. Never again.
Alfredo Leal. le 15/2/2022 à 10h23
Being well used already although it’s winter.
Elaine S. le 9/1/2022 à 14h09
Great service fast delivery quality product highly recommend.
Tracey W. le 22/9/2021 à 19h04
Item received on time and well packed. The product was not of the quality I expected but this is not the suppliers fault. Rapid oxidation was disconcerting as the item should be ‘food quality’. Surface rust within 4 days of receipt was not anticipated.
Pauline G. le 24/8/2021 à 12h09
The item was delivered on time.
Stanley n. le 21/8/2021 à 21h07
Product as described on the website, pleased with the guy who helped me position the BBQ in my back garden. When the BBQ was put together we found the temp gauge broken. I contacted the guys at Planetbarbecue and they arranged for a replacement which was sent out in days. Well done.
I would buy this BBQ again and use Planetbarbecue again.
Kevin M. le 19/7/2021 à 10h08
I am unable to review the product as its not been delivered and to date I have had no response to my email requesting an update on a delivery timeframe. When I ordered the product on the 03 July it said in stock clearly this was not the case!
Stewart D. le 18/7/2021 à 21h24
Genuin iten, good quality.
Barry R. le 18/7/2021 à 07h24
AVOID
never arrived, no answer to phone calls and emails.
Total scam!
Carl S. le 2/7/2021 à 21h50
No communication and no delivery.
Darren F. le 21/6/2021 à 21h26
Low Review, as it was quick shipped. i have ordered 2 extra item with my bbq and they have not arrived at all.. I have sent an email,but they not responded at all.
These item i have ordered with my BBQ and not received:
Landmann Wireless BBQ Thermometer (13625)
Stainless Steel Quick Mist Oil Sprayer (19940)
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Peter Z. le 20/6/2021 à 00h00
Very easy to order and swift delivery.
David E. le 13/6/2021 à 15h38
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