Avis clients de grand-illusions.com
Would have preferred mixture of colours for hats but very pleased with product. Thank you.
Karen M. le 8/8/2020 à 00h07
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Jason W. le 22/7/2020 à 12h14
Grand Illusions? My favourite site. A source of fascinating things for friends and relations and especially grandchildren.
Tim is a joy to watch, very infectious.
The whole operation is only marred by one thing - Intermail. Tracking tells us that they hang onto orders for 2 or 3 days before releasing to Royal Mail. Why?
Jimbo. le 11/6/2020 à 11h02
Delivered promptly.
Mark S. le 5/6/2020 à 08h20
Pleased with entire order.
Richard M. le 5/6/2020 à 03h36
Fantastic experience, as always, when dealing with G.I. spoilt by glitch in the despatch system. To get an email saying 'your package has been despatched - here is the tracking details' (I am paraphrasing that bit) is good. However when the delivery company says 'we are awaiting your package' for 3 days, it looks like someone is not really in the loop. This is clearly a problem to the service dept at G.I. because it tells customers that there is a glitch somewhere, the parcels are not moving.
Netbat. le 8/4/2020 à 16h18
The warehouse is shipping items out pretty promptly, so I think the problem was with the tracking at Royal Mail. To be fair, they are operating under a lot of pressure at the moment. I would hope things will improve once the lock down is over and staffing levels are back to normal.
grand-illusions.com le 8/4/2020 à 16h37
Processing is good, but quality of merchandise is quite low.
Mikhail I. le 25/2/2020 à 01h01
This is my second unit. Great product. Shipping was fast.
Dean W. le 15/2/2020 à 22h39
Fantastic! Difficult to find item, but Grand-Illusiions had it! This was a gift that the recipient was beyond thrilled. She loves them! And so does her husband! Total hit! She just went on a trip and packed the solids of constant width to travel with her.
Paula W. le 6/2/2020 à 06h18
Great - many thanks.
Chris.
Chris F. le 29/12/2019 à 12h11
Swiss Post added VAT and customs duty (probably unnecessary) for a total of approximately 25 CHF. The product and the packaging were satisfactory.
Jodok. le 16/12/2019 à 19h31
Countries like Switzerland and Norway, that are not in the EU, reserve the right to charge duty and VAT. Unfortunately, once the UK leaves the EU it would seem that this will apply to all European countries as well. We probably will not have to charge customers 20% UK VAT, instead they will have to pay VAT and duty when they receive the parcel.
grand-illusions.com le 16/12/2019 à 19h37
Okay.
Gordon E. le 27/11/2019 à 19h21
This is a most remarkable and satisfying .website. Though my shipping expectations have been distorted by experience with "same-day" shipping, and it is difficult to wait for my purchase, it is always satisfying when it does arrive. I truly do appreciate its existence.
Richard G. le 22/11/2019 à 10h38
Smaller than expected but BIG TIME infuriatingly puzzling.
Mike y. le 21/11/2019 à 19h12
A bit finicky, but alright.
Michael S. le 19/11/2019 à 12h45
Nicely built for the price, my item just a little marred by small indentations on the reverse side where the catches have been inserted; perhaps owing to the method of drilling, or of storage in quantity.
John Douglas H. le 19/11/2019 à 04h04
Fast shipping, everything well packaged.
Raymond K. le 3/11/2019 à 21h08
Overall excellent service and merchandise as always, but I wish I had been informed ahead of time about the required in-person signature for delivery so that I could have made alternative shipping arrangements.
Maureen G. le 6/10/2019 à 17h07
Shipping time was ok. Could have been better but with the whole brexit closterfuck I understand things aren't as smooth as usual.
The merchandise itself is superb.
I didn't have any real contact with costumer service but everything seems to be fine.
Samuel Varg. le 13/8/2019 à 13h37
A top was broken (the metal stem) but a replacement is expected.
Thierry P. le 23/7/2019 à 17h29
The cryptic calendars arrived in good time. On one of the calendars that I kept, the sliding part was quite loose and we have to sort of pinch it together now and then or it slides out of place.
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Maxine P. le 12/7/2019 à 19h27
Bought gift for my Dad, which I think he enjoyed putting together. But it is fiddly and the translated instructions are not the easiest to read.
Emily W. le 8/7/2019 à 16h11
Very good.
Colin T. le 11/1/2018 à 17h21
All was well-executed.
Richard G. le 11/1/2018 à 17h18
I ordered three items. All arrived promptly.
On opening on Christmas Day one item was faulty..
I emailed Grand Illusions on 26th December and received an acknowledgement the same day.
A replacement was sent and arrived on 28th December.
This is really first class customer service. Thank you.
David Keith. le 28/12/2017 à 11h50
Very happy with two of the purchases. Dovetail cube no2 is an excellent puzzle and really well made. The ball through the bar was not quite as impressive as I hoped and there is no video demonstrating it which would have probably swayed me against it. The memory wire was excellent though and was well received as a present. Generally very impressed by Grand Illusions as I have spent last two Christmases getting gifts from them.
Ballad W. le 27/12/2017 à 10h10
GOOD.
Michal P. le 26/12/2017 à 21h19
Produit de qualité
c'est exactement,ce à quoi je m 'attendais!
Karen b. le 26/12/2017 à 12h28
Great products. Ordering is clear and easy. Questions by mail are answered within a day.
Optional normal or faster delivery. Products arrived in good shape.
Wim vd Dungen. le 14/12/2017 à 11h38
Arrived on time,.
David P. le 30/11/2017 à 20h17
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