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Avis clients de grand-illusions.com

Note du marchand
5.0 1
4.7
507 avis
  
 
Urlhttps://www.grand-illusions.com
Avis client
3.7 / 5
Unfortunately, and that I understand is not your responsibility,
Shipping, custom duties and handling fees were higher than the price of the puzzle.
I feel very sorry for all small business in the UK.
I still will try to be back to you as a customer because I appreciate what you put into your business.
Thank you.
Giovanni C. le 1/4/2021 à 14h38
Thank you for your understanding. We are very upset with the new rules, which are a disaster for small businesses here in the UK. I believe it is also a problem for small businesses in the EU wishing to send items to the UK. I believe the phrase in English is 'omnishambles'.
grand-illusions.com le 1/4/2021 à 15h44
Avis client
3.3 / 5
Everything came quickly. Once of my horse racing derby games didnt work. I cannot comment on customer service as i havent had to reach out or deal with them.
Mike W. le 3/11/2020 à 17h12
Avis client
3.7 / 5
Superb service .I purchased this item for my grandson’s birthday , but it got lost in transit. Realising there was a problem, without any request from me ,another was sent by another carrier. It arrived ,in time, the next day.Superb service by the carrier but even better from Grand Illusions.
Alun C. le 2/10/2020 à 15h51
Avis client
3.3 / 5
At the first day the Vortex dom works beautiful and it was amazing to see, how build spirals like glaxies and so on.
But at the sixth day there was a lot of Airbubbles in the Middle of the dom and im afraid, they will be more and more. I had handle the dom very carefull.
I am very sad because it was not cheap.
Claudia. le 20/4/2020 à 08h07
Hi

I am sorry to hear that your Vortex Dome was faulty. You should not get air bubbles inside. We will send you a replacement as soon as new stock arrives.
grand-illusions.com le 20/4/2020 à 09h59
Avis client
3.7 / 5
Very securely packed. A Speedy Delivery. Merchandise looks fine. No queries so cannot comment on customer service; have put one star, but should be N/A for Not Applicable.
Jan C. le 22/11/2019 à 22h34
Avis client
3.3 / 5
I threw it away after Grand Illusions did not reply to my email complaint the day of delivery.. Disappointing. I guess you could say I got "impossibly screwed." I actually like their products--and they have responded to my emails in the past--but not this time. So i lost the product and the money.
Bryan F. le 17/8/2019 à 21h57
Avis client
3.7 / 5
There was a delay in dispatching my order and I needed it as it was to be a birthday present.
Kay g. le 9/7/2019 à 19h10