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Avis clients de grand-illusions.com

Note du marchand
5.0 1
4.7
 
 
Urlhttps://www.grand-illusions.com
Avis client
2.3 / 5
Arrived quickly.
Paul T. le 13/4/2022 à 23h11
Avis client
2.5 / 5
The merchandise arrived in perfect order -just doesn't work.
Maggi S. le 8/11/2021 à 20h41
Not sure why you are having a problem.

Here is Tim demonstrating it - https://youtu.be/FN9hmo84Ock.
grand-illusions.com le 11/11/2021 à 15h48
Avis client
2.5 / 5
You charge VAT. And then I had to pay VAT here again + import tax + paperwork. And as you use DHL, the most expensive courier, the handling of the importa paperwork was far too expensive. And this stuff you sell I could have purchased in Germany and Austria for cheaper + cheaper handling & shipping and no extra import costs and extra VAT.

The times they are changing, ... no more shopping from outside the EU. Congrats with your BREXIT!
Kristian F. le 3/11/2021 à 12h53
No, we didn't charge VAT on your order. You now pay the VAT at your end. And yes, I know that there is now paperwork and import tax - this message is on the front page of our web site - https://www.grand-illusions.com/PBCPPlayer.asp?ID=2205020

Brexit is a disaster, and I didn't vote for it. But unfortunately it is not in my control.
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grand-illusions.com le 3/11/2021 à 13h22
Avis client
2.7 / 5
Sadly, a very misleadng and disappointing product - does NOT do what it says on the label.
Anil G. le 25/10/2021 à 11h49
I am sorry to hear that you are disappointed with this item. The Hyperscope is designed by Terry Pope, who is one of the leading experts in the world on this subject, and it is manufactured by Middlesex University. We have sold this item for many years, and it is incredibly rare for anyone to have a problem.

It does need to be constructed properly, and it will not work if the user does not have full stereoscopic vision. I can assure you that provided these two conditions are met, the Hyperscope works extremely well.

Terry has also designed professional versions of the Hyperscope, which can be found in universities, museums and galleries around the world.

I totally refute your statement that we are making misleading claims. Had you contacted us, we might have been able to give some advice. if several people have tried the Hyperscope, and none of them can see the effect, then it may be an issue with the assembly. Nevertheless I have refunded your money.
grand-illusions.com le 25/10/2021 à 12h24
Avis client
2.7 / 5
Poor communication over delivery. Order passed to fulfilment company which did not act on order placed in a timely manner. Order subsequently not received on due date. Phone call to supplier necessary to find out about delivery. Item was perfect and very interesting.
Hayden W. le 15/8/2021 à 11h40
This order was placed on Monday 26th July, and was sent across to the warehouse the same day. They try and get orders out the same day, but Mondays are busy because they have to deal with orders that have come in over the weekend, and they are also having to observe social distancing and other measures due to Covid. So the order did not ship until the following day, i.e. Tuesday 27th July. The customer specified Royal Mail Tracked 24, and sure enough it was delivered the following day, 28th July.
grand-illusions.com le 16/8/2021 à 21h41
Avis client
2.7 / 5
I ordered 7 different items. The truck/dog does not transform. I bought two and and neither turned into a dog.Just clicked. The Cust Serv guy wrote me that they are delicate and probably not working correctly. He gave me the option of 2 new ones or a refund.The fact that they are that delicate and 2 out of 2 didn't work I asked for a refund. NO response. Nothing for over a week. The nitinol wires get tangled and don't turn into hot without help. Not anything like video.

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Kathy Z. le 23/4/2021 à 16h30
Avis client
2.7 / 5
I was very excited to receive the 30 Note Music Box Set and 10 Blank Strips, they arrived when indicated they would.

It played well for half a day before the highest note began going flat, before failing to register anymore. The piece that plays the highest note bent gradually out of range after a couple playthroughs of the songs I had planned in advance and punched out the same day.

Customer Service never responded to the emails I sent about the defect with photo and video proof :(
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Nikita C. le 20/4/2021 à 02h44
A replacement is on the way.
grand-illusions.com le 21/4/2021 à 22h58
Avis client
2.0 / 5
One of two did not work- doa.
Kim U. le 9/1/2021 à 11h56
Hi

Sorry to hear that. A free replacement is on the way.

Hendrik Ball.
grand-illusions.com le 9/1/2021 à 12h01
Avis client
2.7 / 5
Terrible Customer Service!! Haven’t received response to my questions! Slider in cryptic calendar slides off!
Maryann T. le 30/12/2020 à 00h55
Apologies - I have not heard back yet from the manufacturer. I have spoke to my colleague Tim, who suggests that a little strip of adhesive tape - the kind that has a cloth/fabric style backing, applied inside the slider, should give it the required friction so that it does not slip.

I am sorry you have had this problem. Let me know if this fixes it. Otherwise I will send you a replacement free of charge.
grand-illusions.com le 30/12/2020 à 10h52
Avis client
2.0 / 5
Only received one of three items (spectroscope kit). Did not receive metal rattleback or top.
Paul B. le 2/1/2020 à 15h14
Avis client
2.3 / 5
The dome arrived perfect and worked like it should. Just a few days later the color started to fade away. A couple of months have passed, and the vortex is barely visible and it last just for a few seconds.
Ivan v. le 8/7/2019 à 20h33
Avis client
2.3 / 5
My comment is not on the kit, it hasn't been used yet, but on the shipping / service.
The total of my order was £ 21.66
The package was marked as valued at £ 100. that meant when going through customs I had to pay about 5 times as much taxes as I should have.
What benefit was this to Grand-Illusions? It cost me almost $20 Cdn, and you a pissed off customer!
Sylvia K. le 30/11/2017 à 00h13
Hi - I am sorry you had this problem. The warehouse made a mistake when they put the value on the package. I have refunded your money. Hendrik Ball.
grand-illusions.com le 7/12/2017 à 01h16