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Avis clients de grand-illusions.com

Note du marchand
5.0 1
4.7
 
 
Urlhttps://www.grand-illusions.com
Avis client
1.0 / 5
I would give nothing if I could as we have yet to receive the item ordered, there have been no updates unless we’ve contacted them and we are still waiting.
A.C. le 2/12/2022 à 15h24
I am very sorry for the delay. We were briefly out of stock of the Schrödinger's Cat Puzzle. We did put this information up on the web site.

Unfortunately, due to Brexit, it now takes weeks for orders to arrive from the EU, so there was a delay in getting more stock. However this puzzle is now back in stock.

Your order was packed late last night, and will be picked up by EVRI today. Your tracking number is T00PEA0018449281, although your order will not appear on the EVRI tracking web site until they have collected the package from our warehouse. You should also get an automated e-mail from the warehouse with your tracking number, although I know these can sometimes end up in the trash folder.
grand-illusions.com le 2/12/2022 à 16h20
Avis client
1.0 / 5
Rubbish material, way overpriced
Shipping outside uk = extra tax = price x 2
Needed to buy a new chain for the item to work properly.
Tim V. le 15/9/2022 à 11h41
I know there is tax to pay plus handling charges, which pushes up the overall price a lot, especially for smaller orders. There is a note on our web site to explain this. This is because of Brexit, which is not our fault. I did not vote for it, and it is damaging our business as well as many others. But do not worry. Within a few years there will only be one shop left, called Amazon, who will deliver orders within 15 minutes by drone!

As far as the chain is concerned, this is not a fault that has been reported before. We would have sent a replacement if you had asked.
grand-illusions.com le 15/9/2022 à 12h15
Avis client
1.0 / 5
DHL tracking number showed that the shipment has been returned to the sender.
I still did not received the ordered item. When I asked by email and at the online site, I could not have any reply.
Do Yeh Y. le 1/9/2022 à 02h39
Hi

I am sorry that this order was not delivered. There was some mix up with a missing invoice - our warehouse sends an electronic and a paper version and it seems the paper version got lost somehow.

I will organise a replacement order to be sent as soon as possible.

Hendrik Ball.
grand-illusions.com le 2/9/2022 à 10h33
Avis client
1.7 / 5
Came with one of the mirrors broken. I was able to assemble it anyway and was still able to see clearly even with the broken mirror, but the illusion doesn't work. Tried to look at the toy and various other objects and they looked no different than if I was using my normal eyes no matter what distance I looked at. To top it off, even the toy came broken.
Manuel R. le 9/8/2022 à 06h08
I am sending you a replacement item free of charge. I would have sent it sooner, if you had mentioned that one of the mirrors was broken.

As our web site says, the pseudoscopic image can be hard to see initially, and some people never see it. Maybe try the device on a few friends and see if they can see it?
grand-illusions.com le 9/8/2022 à 10h22
Avis client
1.0 / 5
Order# 39503712 on May 27, 2022
I ordered 6 items, and you only have 3 listed.
I have not yet received this order. I’ve tried to find out the delivery status but the links from your email and website are not working. There has been no way to communicate with Customer Service. My previous orders arrived very quickly. There is only an “order being processed” note on my account.
Please advise:
Jim May
Cell# 949-981-0776 USA
[email protected]

Thank you.
James M. le 16/6/2022 à 04h42
I am very sorry about this. The warehouse have upgraded to a completely new back office system. I am sure it will be great once it has bedded in, but things are a bit frantic at the moment. They have been holding back on sending your order because they think that one item (the Hang Glider) is out of stock. It is not. Somehow it has got misplaced. I have spoken to my account manager this morning, and she is getting the team to locate the missing item.

Our web site is separate from the warehouse system. So unfortunately we are not able to give order updates on the web site. I am not sure exactly which links you mean, but my e-mail - [email protected] - always works, and our office phone 00 44 (0) 1865 237976 should always work, and I will endeavour to give the most up to date information if you contact me.

Thank you for bringing this to my attention. Normally, the warehouse team are pretty efficient, they ship within 48 hours, and a.
grand-illusions.com le 16/6/2022 à 11h15
Avis client
1.7 / 5
Item arrived with a deformed gear so the rotation is janky, contacted customer support but they did not reply.
Kobe. le 30/4/2022 à 23h09
Hi

We replied to your message on April 18th 2022. We explained that it sounded as if one of the gears had become damaged, and asked if you would like us to send you a replacement winding mechanism. We would send it free of charge, but it is possible you will have to pay some tax to receive the parcel. We have been waiting for your reply. It is possible that our e-mail ended up in your trash folder.

Please let us know if you would like us to send you a replacement winding mechanism.

Hendrik Ball.
grand-illusions.com le 1/5/2022 à 00h23
Avis client
1.7 / 5
"This item is currently out of stock, but we will be getting more in January 2022, and we will ship your order as soon as they arrive.

Regards

Hendrik Ball"

That was the answer when I asked for my order, so in this moment I can´t give another puntuation. When I have the order I will be happy in give you here 5 starts in each option.
Ignacio D. le 2/2/2022 à 17h39
Hi - sorry that it took a while. Your order shipped on January 12th 2022 with tracking number RS466352587GB. Apparently your order was delivered on January 17th 2022.
grand-illusions.com le 21/1/2022 à 10h23
Avis client
1.0 / 5
The order still hasn't arrived yet!
Achim K. le 21/1/2022 à 06h07
I am very sorry. One of the items - the 3D Compass - was out of stock. More stock has now arrived at the warehouse, and your order should be despatched any day now.
grand-illusions.com le 21/1/2022 à 10h17
Avis client
1.0 / 5
I have not yet received the goods I paid for, so how can I possibly review them?
I have not yet received the goods I paid for, so h. le 8/7/2021 à 10h36
Hi - I understand that the package eventually arrived. Given that you are in the UK, I do not know why it took 6 weeks to reach you, but I am pleased it got there eventually.
grand-illusions.com le 21/1/2022 à 10h34
Avis client
1.0 / 5
It hasn't arrived so I can't say to it's quality.
Dakoda B. le 18/5/2021 à 03h42
Hi - Sorry the shipping to the USA is slow. Apparently your order arrived 2 days after you left this review.
grand-illusions.com le 21/1/2022 à 10h38
Avis client
1.0 / 5
They didn't send anything...
Dmitriy V. le 16/4/2021 à 20h37
Hi

I am very sorry but the Reversing Goggles are currently out of stock. We e-mailed you on March 31st 2021 to let you know.

More stock is on the way, and as soon as it arrives, we will ship your order.

Hendrik Ball.
grand-illusions.com le 16/4/2021 à 21h17
Avis client
1.0 / 5
I have not received them yet so I can’t review.
Heather B. le 29/3/2021 à 12h17
Sorry. We were out of stock of this item, and as it missed the date for the science fair, we refunded your payment.
grand-illusions.com le 21/1/2022 à 10h43
Avis client
1.0 / 5
Order was not received.
Valentin B. le 30/1/2021 à 03h26
Hi

We shipped your order on January 13th 2021. You would have received an e-mail the same day with the tracking number, which is RS466345285GB.

The Royal Mail web site says that the package left the UK on January 14th.

It is not showing up on the Canada Post web site yet, almost certainly because it is still in Canadian customs.

Once out of customs, you should be able to track it, although the postal service in Canada is not the fastest either.
grand-illusions.com le 31/1/2021 à 22h44
Avis client
1.3 / 5
The articles are wonderful.
I only had to pay 93 and 38 euro’s extra! To DHL post.
That is too much, sorry.
Erwin Z. le 29/1/2021 à 11h25
Sorry. We didn't vote for Brexit.
grand-illusions.com le 31/1/2021 à 22h45
Avis client
1.0 / 5
Not delivered yet. UK.
MaRaC. le 17/3/2020 à 08h21
Avis client
1.0 / 5
Didn't arrive.
Eli B. le 21/12/2019 à 11h13
Hi

I am sorry your package has not arrived yet. According to the Royal Mail web site, the parcel left the UK on December 7th. The fact that it is not showing on the web site for Israel Post suggests it is still in customs in Israel. I will ask the warehouse to check on progress when they open on Monday.
grand-illusions.com le 21/12/2019 à 19h17
Avis client
1.0 / 5
I haven't received the package yet.
Nandor B. le 9/11/2019 à 23h25
Sorry the postal service couldn't find your address, and the package is now on its way back to us. Meanwhile we have sent out a replacement parcel, and I am pleased to hear that has reached you.
grand-illusions.com le 19/11/2019 à 23h05
Avis client
1.3 / 5
I received a damaged item and have been waiting weeks for a replacement or even a reply.
Debra M. le 7/8/2019 à 14h30
Hi - sorry it took a little while. The Tiny Tops are hand made, and it always takes weeks for them to arrive. I understand the replacement has now reached you.
grand-illusions.com le 19/11/2019 à 23h07