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Avis clients de grand-illusions.com

Note du marchand
5.0 1
4.7
 
 
Urlhttps://www.grand-illusions.com
Avis client
5.0 / 5
Happy with this cards.
Petra S. le 25/11/2022 à 12h14
Avis client
5.0 / 5
Speedy delivery and items well packaged.
Annie. le 23/11/2022 à 12h26
Avis client
5.0 / 5
Such a cool product
A must have for dec 25.
Mark m. le 21/11/2022 à 14h35
Avis client
4.7 / 5
Everything is OK except the customs charges (in addition of the VAT) which are expensive. What a pity the brexit !
KIERLIK E. le 21/11/2022 à 12h49
Avis client
5.0 / 5
Excellent customer service, provided special shipping and lots of advice on the best use of the illusion!
PF. le 14/11/2022 à 13h02
Avis client
5.0 / 5
We have shopped with Grand illusions many many times. Amazing quality. Customer services. Just fantastic. Can’t praise them enough.
Claire A. le 12/11/2022 à 14h59
Avis client
5.0 / 5
Very good.
Seika A. le 6/11/2022 à 20h43
Avis client
5.0 / 5
Really cool toys.
Jiri. le 24/10/2022 à 09h36
Avis client
5.0 / 5
Great mechanical illustrative toy, just as advertised.
Jose N. le 23/10/2022 à 13h19
Avis client
5.0 / 5
This is my third Christmas bundle now. I ordered early this year because thet sold out and I missed out last year and I will be getting the Christmas pack next year too. I can not recommend it enough.
Ynyr j. le 20/10/2022 à 14h36
Avis client
5.0 / 5
Never ever had an issue with Grand Illusions. Their delivery is always prompt and the items are alway quirky and good value especially in view of their scarcity/entertainment value.
Mike G. le 18/10/2022 à 16h07
Avis client
5.0 / 5
Love the range of interesting, challenging and quirky items available from this site.
Chris T. le 18/10/2022 à 00h13
Avis client
5.0 / 5
Everything arrived quickly and as described.
Janusz S. le 17/10/2022 à 17h27
Avis client
5.0 / 5
Excellent costumer service, as alway...
Arnaud B. le 17/10/2022 à 08h12
Avis client
5.0 / 5
Shipping costs were higher than expected, due to the use of a private service (DHL).
Pierre B. le 9/10/2022 à 16h17
Avis client
2.7 / 5
Nothing like as good as advertised, almost impossible to focus them correctly even after trying for several minutes. we wish we hadn't bought them, really a waste of money at £14 quid or so, wish we could have got our money back.
River Ravenoak. le 28/9/2022 à 14h55
I am sorry to hear you were disappointed with the 3D cards. We choose the items in our shop carefully, and only add a few items every month after we have tested them. I have refunded your money.
grand-illusions.com le 29/9/2022 à 10h40
Avis client
1.0 / 5
Rubbish material, way overpriced
Shipping outside uk = extra tax = price x 2
Needed to buy a new chain for the item to work properly.
Tim V. le 15/9/2022 à 11h41
I know there is tax to pay plus handling charges, which pushes up the overall price a lot, especially for smaller orders. There is a note on our web site to explain this. This is because of Brexit, which is not our fault. I did not vote for it, and it is damaging our business as well as many others. But do not worry. Within a few years there will only be one shop left, called Amazon, who will deliver orders within 15 minutes by drone!

As far as the chain is concerned, this is not a fault that has been reported before. We would have sent a replacement if you had asked.
grand-illusions.com le 15/9/2022 à 12h15
Avis client
5.0 / 5
My order came so quickly and was exactly what I expected. Thank you!
John L. le 13/9/2022 à 21h19
Avis client
4.3 / 5
Shipping to germany was very expensive because of customs duty afterwards, but everything went fine and got delivered in time.
David K. le 9/9/2022 à 20h20
Sorry about that. Brexit is a bit of a disaster I am afraid.
grand-illusions.com le 10/9/2022 à 18h37
Avis client
5.0 / 5
It may seem odd that, at 75, I ordered a toy,
Having two grandsons may explain it.
This Gyrobot knocks the spots off the gyroscope-on-the-Eifel-Tower that I had in 1955 !
Mike y. le 7/9/2022 à 19h04
Avis client
1.0 / 5
DHL tracking number showed that the shipment has been returned to the sender.
I still did not received the ordered item. When I asked by email and at the online site, I could not have any reply.
Do Yeh Y. le 1/9/2022 à 02h39
Hi

I am sorry that this order was not delivered. There was some mix up with a missing invoice - our warehouse sends an electronic and a paper version and it seems the paper version got lost somehow.

I will organise a replacement order to be sent as soon as possible.

Hendrik Ball.
grand-illusions.com le 2/9/2022 à 10h33
Avis client
5.0 / 5
Items as described, well packaged and good delivery.
Jeremy R. le 30/8/2022 à 21h59
Avis client
5.0 / 5
Excellent original gifts, as always.
Christine H. le 28/8/2022 à 13h56
Avis client
4.3 / 5
A slightly suboptimal recommendation here as the incorrect merchandise was initially shipped. However, the discrepancy was put right satisfactorily within a week or two, at no extra cost to me.
Roger K. le 26/8/2022 à 15h05
Avis client
5.0 / 5
Ruford the dog don't behave as he should / the car is missing as it was before in further order
The little pack of illusions are fin
Haven´t tried the solar paper yet.
Niels H. le 18/8/2022 à 12h59
Avis client
2.0 / 5
As far as I know, the item ordered has still not reached destination in Abingdon. The recipients apparently gave an alternative drop-off but the courier did not follow the instructions. I have previously ordered articles from you (for the same recipient) and was satisfied with the delivery service, but not this time. I would be grateful if you could follow up and provide feedback, or refund my purchase. Many thanks.
JANE S. le 18/8/2022 à 00h23
Hi

I am sorry that things seem to have gone wrong with this delivery. I have asked the warehouse to check with EVRI, to see if they have any more information as to what happened. It may be that changing the drop off location may have caused a problem. It seems that the package is now on its way back to us. I am happy to send out a replacement package, but I need to check with you regarding the delivery address. It might be best if there is no need to change the delivery/drop off address after the order has been placed.

Regards

Hendrik Ball

Hi

I am getting a different story from the warehouse. The message from EVRI says ' Returned to sender. Delivery refused. Scans show this was RTS due to damage.'.
grand-illusions.com le 18/8/2022 à 10h06
Avis client
5.0 / 5
Especially helped by the super service from Grand Illusions (and the Vortex Dome's creators), this was a fine retail experience.
DJ W. le 11/8/2022 à 12h34
Avis client
1.7 / 5
Came with one of the mirrors broken. I was able to assemble it anyway and was still able to see clearly even with the broken mirror, but the illusion doesn't work. Tried to look at the toy and various other objects and they looked no different than if I was using my normal eyes no matter what distance I looked at. To top it off, even the toy came broken.
Manuel R. le 9/8/2022 à 06h08
I am sending you a replacement item free of charge. I would have sent it sooner, if you had mentioned that one of the mirrors was broken.

As our web site says, the pseudoscopic image can be hard to see initially, and some people never see it. Maybe try the device on a few friends and see if they can see it?
grand-illusions.com le 9/8/2022 à 10h22
Avis client
4.7 / 5
The reversing goggles are great fun! However they require a *lot*of assembly: they are really more of a diy goggles kit so people should be prepared to have to spend a bit of time preparing them. It would be good if they were supplied with the epoxy needed to hold the prisms in place, and the enamel paint to cover the open faces. But once they are together they are fun to play with - we will be using tem with psychology and architecture students to teach them first-hand about vision and space.
Kate J. le 3/8/2022 à 22h37
They do require some assembly. I will have another look at the description to see if we need to make that clearer.

There are issues around selling glue, which I suspect is why the kits do not come with glue already supplied.
grand-illusions.com le 4/8/2022 à 10h51
Avis client
5.0 / 5
Very efficient service.
Pierre M. le 2/8/2022 à 11h39