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Avis clients de www.sitandsleep.co.uk

Note du marchand
5.0 1
4.8www.sitandsleep.co.uk
 
 
Site Marchandwww.sitandsleep.co.uk
Urlhttps://www.sitandsleep.co.uk
Tél
AdresseRandswood Farm Ind Est
West Wratting
Cambridge
CB21 5LR
Avis client
5.0 / 5
Very well built product with amazing customer service. I needed the order earlier and Robert was very helpful and supportive as he bought the date forward and I received the order exactly when I needed it. It was well packaged and already in use. Feedback so far is that its very comfortable.
Mitesh J. le 8/8/2020 à 00h09
Avis client
5.0 / 5
I wasn’t sure which sofa bed to choose so I rang Sit and Sleep directly for advice. The man I spoke to was really helpful and I decided to purchase there and then. The sofabed arrived on the specific date I requested and it was very easy to assemble singe handedly. It looks great and is very comfortable to sleep on so I’m very happy with my purchase. Would definitely use this company again in future.
Louise b. le 4/8/2020 à 11h44
Avis client
2.3 / 5
Delivery took week and weeks more than expected but bed eventually arrived and my son loves it.
Zoe N. le 3/8/2020 à 11h24
Avis client
4.3 / 5
Easy to order online. Received update emails and it was delivered quicker than I was expecting. Very happy.
T J L. le 3/8/2020 à 10h45
Avis client
5.0 / 5
A very straight forward process from the beginning. We were kept up to date with everything all through to delivery. The customer service was absolutely outstanding.
Julie P. le 3/8/2020 à 09h46
Avis client
5.0 / 5
Excellent service. I rang the store and enquired about a bespoke product. Got really good advice on what to order and the product arrived ahead of time. A high quality product with friendly service. What note can you ask for ?
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Matt H. le 28/7/2020 à 22h52
Avis client
5.0 / 5
Excellent all round, worth the money.
RW. le 27/7/2020 à 15h15
Avis client
5.0 / 5
Excellent service during ordering process. Everything happened as they said it would. First class product and service to match.
Josie W. le 25/7/2020 à 12h15
Avis client
5.0 / 5
Solid product and assembles well. Very pleased with quality. However, the assembly instructions are rubbish and not at all clear. I think they were put together by someone who already knew how to do it. I suggest before publishing them they should be given to someone who has never assembled furniture and their feedback listened to. Despite that, provided you have patience and can work things out for yourself I do recommend this product.
Michael T. le 25/7/2020 à 10h37
Avis client
5.0 / 5
Very satisfied customer. I highly recommend Sit and Sleep.
Lorraine M. le 24/7/2020 à 19h14
Avis client
5.0 / 5
Very nice customer service, friendly delivery service and good quality sofa bed for a very reasonable price.
Giulia. le 23/7/2020 à 11h04
Avis client
5.0 / 5
Excellent customer service. Contacted to discuss colour and availability and received accurate information re placing order and expected delivery date. Arrived on time and good information from carrier.
Paul W. le 22/7/2020 à 21h38
Avis client
5.0 / 5
Sit & Sleep really helped us out in a tricky situation when we needed a futon at short notice. Customer service was some of the best we've had. Not only that, we love our futon - it was easy to put together, and it's very comfortable to sit on and to sleep on. We'd recommend this company to absolutely anyone.
Matthew C. le 15/7/2020 à 10h52
Avis client
5.0 / 5
Cant fault the customer service.
Beverley A. le 13/7/2020 à 13h44
Avis client
5.0 / 5
Great customer service, very helpful in helping choose the right futon.Very well made and comfy we are thrilled to bits with both the futons .Thank you.
Karen M. le 11/7/2020 à 02h11
Avis client
5.0 / 5
Very quick delivery and good communication. The compact futon was as advertised, looks well made and sturdy and was very easy to put together.
Elizabeth H. le 10/7/2020 à 17h14
Avis client
3.3 / 5
Item matches the description and, so far, seems to be of good quality. Delivery was a bit of a let down. Order placed on the 14 June. Item collected by courier 2 July but could not be delivered until 8 July.
John H. le 10/7/2020 à 16h45
Thank you for leaving us a review.

In regard to the delivery time - due to the current Covid-19 issues - our delivery companies were quite stretched during June and early July and therefore some customer deliveries took just a few days longer than normal.

In addition we have a reduced manufacturing capacity in our workshop as we have to deploy social distancing procedures to keep our staff safe. As a result the workshop lead time on orders in June was a little longer than usual.
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www.sitandsleep.co.uk le 11/7/2020 à 10h48
Avis client
5.0 / 5
Great sofabed. Service was excellent and communication great. The sofabed arrived less than 48 hours after I placed the order, and assembly took less than an hour. I got a nice mattress topper and fitted sheet, and found it very comfortable as a bed (actually, more comfortable than my regular bed !). Also looks great as a sofa. I thoroughly recommend this sofabed and SitandSleep !
Richard H. le 10/7/2020 à 10h40
Avis client
4.7 / 5
Great daybed and good customer service, the team responds promptly.
Lionel h. le 10/7/2020 à 07h12
Avis client
5.0 / 5
Very happy with my Sofa bed from Sit and Sleep, communication was very good, although I did find the time slot on the delivery date a little confusing.
Jennifer W. le 10/7/2020 à 02h56
Avis client
5.0 / 5
Excellent service all round and my new Cubed 140 is stunning. I ordered my sofa bed at the height of the lockdown. Despite this the staff were really helpful and friendly. The fabric sample arrived really quickly and once I ordered the sofa bed over the phone with a very helpful member of the team I was kept well informed. The delivery process was really smooth and it arrived exactly when promised. I don’t often leave reviews but I was very impressed and would highly recommend this company.
Simone C. le 10/7/2020 à 00h51
Avis client
4.7 / 5
In remote areas like ours you shouldn't promise a specific delivery date.Perhaps more co-ordination with the courier needed.
Package arrived without damage and well wrapped.
Very personal service -excellent.
Lynn B. le 8/7/2020 à 19h41
Hello Lynn. Thanks very much for your lovely reviews. It's really difficult to NOT give customers a specific delivery day - most customers will insist on it - even in remote areas such as yours as people are often out at work (although less so at the moment due to Covid-19) and so they need to be given a delivery day when they know they will be at home. The problem with your delivery wasn't that you are in a remote area, it was that DX unfortunately routed the packages to the wrong delivery depot (quite some way from your area) so they had to re-route them to the correct depot the following night for delivery to you. It is very rare that this happens but we hope that our attention in chasing the matter kept you informed and we thank you for your understanding and pleasant manner in communicating with us.

Regards
Sit and Sleep.
www.sitandsleep.co.uk le 10/7/2020 à 16h22
Avis client
5.0 / 5
The customer service is unbelievable, the best I’ve ever come across. The guys were extremely helpful even with lockdown.
Nicole M. le 8/7/2020 à 14h22
Avis client
5.0 / 5
Really nice.
Heather1. le 8/7/2020 à 07h56
Avis client
4.3 / 5
Great product, good value for money. Customer service was friendly and helpful. Unfortunately had to pay extra for delivery specifically for it to be left in the downstairs of the block of flats which wasn’t the case, had to collect the item from a nearby car park as the driver couldn’t locate the exact address. Other than that great overall service.
Ciara Y. le 8/7/2020 à 00h25
Hello Ciara - thank you for your nice review. Just to clarify that the additional charge was for a specific time period delivery (rather than at the time that your address would be within the efficient routing of their other deliveries) as you advised the delivery company that you needed delivery after 5pm and they would not normally be in your area at that time. They were happy to accommodate your request but they do charge us extra for that service. We did send you an e-mail and had a telephone conversation with you regarding this. Thanks again.

Warm regards
Sit and Sleep
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www.sitandsleep.co.uk le 8/7/2020 à 18h46
Avis client
4.7 / 5
X.
Ceri H. le 6/7/2020 à 13h26
Avis client
5.0 / 5
The customer service was exceptional.
Josie N. le 6/7/2020 à 08h49
Avis client
5.0 / 5
Great chunky futon , well built and easy to assemble .
Azzedine K. le 4/6/2020 à 13h48
Avis client
5.0 / 5
Very happy with the futon, and excellent service.
Lewis P. le 4/6/2020 à 11h55
Avis client
4.7 / 5
Sofa was easy to assemble and looks as good as on the pictures. However, fabric has a distinctive smell... it's difficult to pinpoint what is it, smells like a mixture of dump fabric and something synthetic.
We are hoping that it will evaporate soon because at the moment it's quite overpowering.
Przemek N. le 4/6/2020 à 10h33
Hello Alexandra. Thank you for your review. The fabric upholstered section of your Zeal Daybed will have been wrapped in plastic and cardboard for several weeks for transport from the Innovation factory and so it is not uncommon for there to be a degree of new furniture smell when it is unwrapped. We would fully expect any odour that is apparent after unwrapping the product to diminish in time and would suggest keeping the room in which it is located well ventilated during this period. Do contact us at sales@sitandsleep.co.uk if you still have concerns in a few weeks time. Thank you.
www.sitandsleep.co.uk le 6/6/2020 à 15h21