Avis clients de www.sitandsleep.co.uk
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Note du marchand
5.0
1
4.8www.sitandsleep.co.uk
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Ordered this sofa bed a few days before Christmas hoping to have in time for Christmas. Fantastic customer service. SitandSleep went out of their way to ensure I had the sofa bed I wanted delivered in time for our guests staying at Christmas...and they delivered on this promise. Communication was excellent and delivery spot on. First class, personal service - would highly recommend this company. The sofa bed is great too-easy to assemble; comfortable sofa; & very comfortable bed. Brilliant!
Clare P. le 4/1/2020 à 15h02
Sit and Sleep were fantastic to deal with, super friendly and professional, always willing to chat to answer or support with any questions I had, communicated when they said they would and resolved any issues that arose. Superb service.
Janna G. le 1/1/2020 à 18h09
The classic futon was ordered in desperation to make sure that we had somewhere for our daughter to sleep and it fulfilled the requirements beautifully. Comfortable, easy to put together and most importantly fitted a double bed in the limited space we had. Highly recommend - ordering and delivery were very simple thank you sit and sleep.
Desmond J. le 28/12/2019 à 11h15
A pleasure doing business with Sit and Sleep. Good communication, efficient and timely delivery and quality products. Happy to recommend.
Christina J. le 27/12/2019 à 14h07
Not overly impressed with the product and it arrived damaged.
Margaret M. le 27/12/2019 à 12h55
Lovely sofa. Excellent customer service and organised delivery. Though at £50 delivery expensive.
Sharon B. le 27/12/2019 à 12h43
Hello Sharon. Thank you for your great review. The Zeal is a lovely model so we are glad that you are so pleased with it. The standard ground-floor delivery charge for the Zeal is £35 but as you required delivery to an upper floor this had to be a 2-person delivery so please be assured that we charged you only what the delivery company charge us.
www.sitandsleep.co.uk le 27/12/2019 à 22h55
Great in every way :).
Andrew A. le 26/12/2019 à 19h40
Top notch service.
Ordered a few days before xmas and it arrived a few days later.
Easy to set up and very comfortable.
Lee. le 26/12/2019 à 11h23
Beautiful chair and comfortable pull out bed. A bit of work to put together, but it's a fabulous addition to my small apartment.
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Nancy W. le 20/12/2019 à 01h27
Given that the sofa is made to order it was quite quick to arrive. It was easy enough to get into our upstairs flat the way it was flatpacked - nothing too heavy or bulky.
Putting the sofa together, however, was a bit of a nightmare and took much longer than the 30 minutes they claimed it would take - the instructions were very short, unclear with dark pictures on which it was hard to see what one was supposed to do.
I can't really comment on the customer service as I have not spoken to them.
L.W. le 6/12/2019 à 19h11
Andrew at Sit and Sleep was brilliant. He spent time with us in the showroom working out what was the best sofa bed for our requirements. He provided great communication and responded swiftly to any enquires we had. The product is amazing. Looks great but more importantly is a firm and sturdy bed
when needed. The 160 did take a while to assemble and is a big sofa bed so a little heavy when setting it up as a bed but I’m sure we’ll get the knack of it. The delivery guy was friendly and helpful.
Rebecca C. le 6/12/2019 à 08h56
Happy with our purchase - reasonably priced, comfortable futon sofa/bed. Helpful service in the showroom and delivery arranged efficiently. Nice to buy from people who make the product, and who can therefore offer you correct information and a bit of flexibility. Having trawled around the high street furnishers for a sofa on previous occasions, I would recommend giving a go with this local company.
Rob B. le 3/12/2019 à 22h09
Absolutely love this double futon. Looks amazing as a sofa and a bed, both designs very comfortable. Easy to put together with clear instructions. I couldn’t fault the customer service and the delivery arranged by I T Distribution was excellent. I was kept up to date from ordering the futon to the day of delivery. Without a doubt the best service I have ever received from buying a product on line.
Steffani H. le 5/11/2019 à 15h03
Excellent in all respects, a great customer experience.
Andrew T. le 5/11/2019 à 02h58
This is the second time I have used sit and sleep they are amazing I recommended them to my friends have also use them really helpful great products.
Julie j. le 28/10/2019 à 13h21
Very satisfactory.
George J. le 24/10/2019 à 19h50
It would have been helpful if the item could have been delivered to an upper floor.
Knowledgeable and friendly customer service.
Jane L. le 8/10/2019 à 22h49
Hello Jane. Thank you very much for your lovely reviews - we are so glad that you like your Splitback Frej Sofa Bed. We do actually offer upper floor deliveries across most of the UK so we do apologise if this wasn't made clear at the time of taking your order. Choosing an upper floor delivery does cost more and can take a little longer to arrange but if a customer doesn't have a delivery day deadline then this can be a good option for larger items. Thanks again.
www.sitandsleep.co.uk le 10/10/2019 à 14h45
The totality of my order took a while to complete but I was impressed by the care and communication throughout.
A manufacturing fault with one of the sofa bed legs reflected a less than careful selection of screws at the time of build. This minor set back was remedied and a new leg section provided. I was surprised by this generous solution as a replacement set of screws would have sufficed!
The friendliness and helpfulness of all the Sitandsleep staff I have dealt with has been exemplary.
Stewart W. le 30/9/2019 à 15h41
Excellent customer service from Sit and Sleep! Robert was really helpful when I was trying to decide on which fabric for the sofa bed and we were kept well inform about the delivery date.
Lucy S. le 28/9/2019 à 15h58
Ought the single version of this product fringe this firm and have been really pleased. Decided to buy the double version for another room so SNS was first port of call. Excellent customer service and purchase wend smoothly.
Gary C. le 22/9/2019 à 23h06
Communication is paramount and the communication with you has been beyond outstanding, from your confirmatory email of my order, phone calls and email informing me of the arrival of my wonderful Cubed, to the many frustrating phone calls made by us in relation to the delivery of our chair bed which was nothing at all to do with your good selves, but the courier company. Your service right through has been friendly, helpful, professional and efficient and therefore highly recommendable.
Helen H. le 22/9/2019 à 20h48
Excellent service.
Graham D. le 9/9/2019 à 07h06
Superb customer service and easy to put order by the phone. I am satisfied with my new sofabed that was easy to assemble.
Jo C. le 8/9/2019 à 12h29
Really excellent, we have bought a total of 10 large cushions . A finishing touch for our cabin. Lovely quality and colours. Good delivery and communication.
Peter S. le 1/9/2019 à 15h37
Great quality item Comfortable and a good fit Very pleased all round.
Stephen B. le 1/9/2019 à 01h17
Great quality product. Excellent interactions with Sit and Sleep that felt very personal and helpful. Delivery company felt below the current industry norms in terms of speed and communications. I didn’t hear anything from them despite chasing Sit and Sleep and them saying they would prompt them, so telephoned the delivery company myself and then arranged delivery date. Norm nowadays is much more active delivery process with communications throughout. Love the quality of the sofa bed.
Chris B. le 1/9/2019 à 00h30
Very good quality mattress and cover, easily assembled and converts to bed very quickly. Really pleased with this purchase which was delivered to my home within 3 days of ordering.
Margaret B. le 30/8/2019 à 17h59
Good service and good quality product.
Jane S. le 30/8/2019 à 14h06
A very good online shopping experience, from initial queries to product delivery. I would recommend SitandSleep to others and shop here again.
Patti M. le 26/8/2019 à 22h24
Although when I placed my order the item turned out to be just out of stock (no clear sign of this on the website), customer service was prompt to explain this and reassured me they would be able to deliver in a couple weeks' time. As soon as it got to their warehouse, they referred me to their excellent delivery partner, who handled everything swiftly and with prompt communication.
Francesco O. le 19/8/2019 à 08h37
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