Avis clients de www.sitandsleep.co.uk
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Note du marchand
5.0
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4.9www.sitandsleep.co.uk
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When I phoned this company to ask about their Futon beds the person I spoke to was so clear and patient in explaining the different models. He helped me make the decision relevant to what we needed and didn’t just push the most expensive! Delivery was fast and straightforward and we are very pleased with our choice. I would most certainly recommend this company.
Elizabeth A. le 27/5/2022 à 10h40
Excellent service and delivery.
Jane m. le 23/5/2022 à 12h07
Because of shipping being only on certain days this could have been tricky, however very good communication from Sit and Sleep to arrange it and then from delivery company to update me .
Helen T. le 21/5/2022 à 08h07
Good shipping delivered on time, good quality item with good customer service and communication.
Maria R. le 21/5/2022 à 00h27
Great Futon. Customer service was excellent, as was the delivery. Would highly recommend.
Helen O. le 28/4/2022 à 09h17
Excellent advice / customer service and very happy with our lovely new sofa bed.
Barbara F. le 28/4/2022 à 08h50
We were really impressed with the service received. Helpful and friendly staff over the phone and delivery team.
Kate S. le 24/4/2022 à 18h13
Excellent customer service. SitandSleep went the extra mile to guide me on
my product choice and fabric choice. The delivery was also spot on despite some logistical challenges.
All in all a pleasure to deal with and would highly recommend.
Tamsin K. le 23/4/2022 à 23h55
Really pleased with all aspects from ordering to delivery of our CUBED 140 Innovation Sofa Bed.
Sit and Sleep customer service was exemplary as were the delivery team.
Nicola H. le 23/4/2022 à 20h50
Dry nice people to deal with. Even though we’re short handed,Andrew made sure I received my futon on time. Very professional, good value and delivered as promised.
Kristin W. le 23/4/2022 à 12h02
Really brilliant customer service after a disappointment re delivery date (check courier info before ordering!) they went above and beyond to get our bed to us before Easter when we had friends staying.
Impressed with value for money and would definitely order again.
Chloe R. le 23/4/2022 à 10h16
Fast and efficient service and an excellent choice of products.
Barbara H. le 23/4/2022 à 08h59
Lovely sofa and great customer service. Team took the time to call and check before despatch. Courier kept us updated and delivered exactly when expected. Highly recommend.
Jane H. le 21/4/2022 à 00h50
Fantastic help on the phone prior to purchase. Quick shipping and amazing product. Thank you.
Pedro G. le 19/4/2022 à 21h18
I almost never leave product reviews, but this futon mattress is FANTASTIC. It’s much lighter than the old futon of my university years, but still extremely comfortable and firmly supports two people. We are using this futon in our camper van and we love it! The lime green mattress fabric was so retro-cool we bought the additional mattress cover in the same color as the cover of the mattress itself is not removable or washable. So happy with this futon!!
Laurie P. le 19/4/2022 à 11h08
Good product and easily assembled. Good customer service.
Michael c. le 18/4/2022 à 10h25
Only issue was shipper ignoring delivery week agreed with shop.
Unable to physically try sofa bed almost made me go elsewhere.
Simon R. le 17/4/2022 à 18h52
Sit and Sleep excels at customer service !
Great quality of product and quick shipping.
Joanna Seall. le 16/4/2022 à 08h18
This is the 2nd futon mattress I have had from sit and sleep.Excellent quality for a fantastic night's sleep.Kept well informed on what what's happening and where my order was.The delivery was on the dot for the arrival time estimated and the delivery driver was very helpful and polite.
Michelle B. le 16/4/2022 à 06h20
The online ordering process was very easy and the level of customer service was excellent. These are difficult times for supply lines at the moment, but my order was dealt with a personal touch. Very happy.
Andrew C. le 5/4/2022 à 17h18
Good clear website and easy ordering system.
Good range of products and information on website.
Dispatch & delivery as expected, with good communication.
Alison C. le 4/4/2022 à 14h45
Just as I’d hoped. Well crafted, comfortable, minimalistic and attractive.
George V. le 1/4/2022 à 10h48
Excellent service and delivery.
The sofa bed is comfortable as both settee and as a bed. My husband had to sleep on it for a week when he had Covid so has been thoroughly tested.
Valerie M. le 17/3/2022 à 12h32
Excellent service and excellent sofa. Thank you!
Oksana H. le 16/3/2022 à 13h48
Sit and Sleep provided excellent service at all stages of the purchase: initially dealing with queries in an informatively and then sending fabric samples.
Shipping was trouble free and reliable.
Based on my experience have no hesitation in recommending this retailer.
Howard s. le 9/3/2022 à 13h55
Prompt delivery, as stated in info and easy to put together.
Diana B. le 25/2/2022 à 20h15
Very pleased with the communication and the delivery. Drivers even took photos of my view of the sea 😂
Wendy V. le 22/2/2022 à 16h34
Great product - fast delivery.
Sophie d. le 22/2/2022 à 15h15
Absolutely fantastic service from Sit and Sleep when I was trying to track down a set of arms for my sofa bed - very helpful and super quick responses - wouldn't hesitate to shop here again and would recommend 100%.
Jim H. le 22/2/2022 à 10h22
The whole experience of purchase,delivery ,quality of the product and customer service was excellent save for a single aspect. That was the refusal of the delivery person to help carry the three parcels upstairs. This would have taken no more than 5 minutes. but was too heavy for myself alone.
It was clear that this was not included save for a declaration by myself that this would have been entirely at my own risk. I would have given that undertaking and asked the driver but was refused.
John Wheeler. le 22/2/2022 à 09h35
Hello John
Thank you for your review - we are happy to read that you are so pleased with the product and your dealings with us. Regarding the delivery - delivery is a tricky thing ...sounds simple but many things have to be taken into account. When placing your order online you selected GROUND floor delivery and that is a 1-person delivery to just inside the front door of a property. There was an UPPER floor delivery option at the time of purchasing but you did not select it. We have to respect the restrictions that each delivery company has which are in place to safeguard the customer/the property/the delivery person from injury/damage - they really aren't trying to be difficult. Sounds extreme but if a customer was to seriously injure themselves (slipping on the stairs, for example, whilst carrying items WITH the assistance of the driver), things could get very complicated indeed. We hope this didn't mar the experience too much for you.
Kind regards
Sit and Sleep
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www.sitandsleep.co.uk le 17/3/2022 à 15h08
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