Avis clients de www.sitandsleep.co.uk
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Note du marchand
5.0
1
4.7www.sitandsleep.co.uk
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Great product fast despatch and so comfy.
Deborah H. le 5/3/2019 à 19h14
Very happy with the sofa and selection offered in the showroom. Comfort and quality of a high standard.
Yvonne B. le 5/3/2019 à 12h00
I love it- the only thing I would say is that a) the instruction for assembly is a bit minimal, it took a bit of guesswork, and if one of us hadn't been esp. handy with diy...we may have ended up having to call for extra help,
b) from the design photo I expected the back to stand up straighter, I'm disappointed that I 'slump'back some degrees too far on it when sitting down
on the whole very happy- sorry it took so long to answer.
Heike D. le 3/3/2019 à 13h37
Hello Heike. Thank you for your review and we're so glad that you love your new futon base. We'll have a look at how we can improve the assembly instructions. I think the Traditional still has some of the original assembly instructions that we created so we do agree that they are a little basic and due for an update.
Regarding your second point, I wonder if you have folded up the base completely because when it is completely folded up, in its seat position, the part that goes down behind the backrest should be completely vertical which would make the backrest a little more upright. We will give you a call to see if we can solve the issue for you.
www.sitandsleep.co.uk le 7/3/2019 à 21h20
Excellent service. Many thanks.
Philip W. le 15/2/2019 à 19h47
Lovely women helped us in your show room - gave us exactly the right amount of time with her and time to chat on our own. Very helpful.
Shireen M. le 15/2/2019 à 11h54
Brilliant friendly company. Quality roll-up mattress. The best customer service.
CAROL C. le 24/1/2019 à 20h32
Excellent.
Mel A. le 20/1/2019 à 18h01
Great products, really helpful staff. Highly recommended.
Neil B. le 19/1/2019 à 13h08
Excellent service from beginning to end. Very durable, high quality removable cover on the futon mattress.
Our first overnight guests have just had 3 very good nights' sleep on it.
Really good to have a normal height futon and pleased that we chose a standard double to easily accommodate a couple.
Heather T. le 27/12/2018 à 19h06
Brilliant help, brilliant service, brilliant futon mattress - many thanks.
Anonymous. le 27/12/2018 à 13h56
Customer service was amazing. They were really helpful with advice. Really happy with the mattress ... seems very good quality.
Only quibble would be the delivery company that they use... parcel force were atrocious. Did not follow delivery instructions twice which I feel let this company down sadly.
Jane H. le 26/12/2018 à 21h37
Thank you Jane for taking time to send us a review. It is really helpful for us to have this customer feedback to pass back to Parcelforce at our next review with them.
We are glad you are pleased with your purchase and our sales team were able to support you with your purchase decisions.
www.sitandsleep.co.uk le 26/12/2018 à 21h56
I ordered this futon bed over the phone, the lady could not be more helpful and also advise us on achieving free shipping.
David Camps. le 21/12/2018 à 09h55
Cannot recommend highly enough. Excellent communication and informed when product would arrive to the hour. First class.
Anne H. le 21/12/2018 à 08h30
Excellent service. Sorted out a prompt delivery which arrived. Good communication throughout.
Thomas B. le 21/12/2018 à 06h58
I would purchase from them again, but feel they could make it slightly clearer in what the items you're purchasing actually look like.
Nathan W. le 21/12/2018 à 01h23
The whole purchase was easy and painless. The mattress arrived on time and fitted our old futon base exactly. It now makes a very comfortable seat. It seems comfortable as an occasional bed. My mother in law (80) used it last weekend and had no complaints.
Bruce M. le 19/12/2018 à 17h45
Shipping was a disaster and yet for the second shipping the same company was used
The futon is lovely and well padded, really takes two to build it which is not ideal but did eventually manage it on my own
Please please stop using the distribution company you have as they will get you a terrible reputation.
Claire R. le 14/12/2018 à 09h46
We really appreciate feedback from customers so we thank you for your review. We completely accept that on this occasion you did not have a good delivery experience for which we sincerely apologise – it is not what we want, or strive for, for any of our customers. We use this delivery company extensively and, as I mentioned in my e-mail to you on 30th November, we rarely have issues with them but on very rare occasions, as with any delivery company, things don’t go quite right. On such occasions we try very hard to resolve the issue in the quickest time frame with the minimal inconvenience for the customer. Louise in our sales office was in daily communication with the delivery company and kept you as informed as possible with regular updates. We thank you for the pleasant manner in which you communicated with us during this frustrating time and for the very positive review of the product itself and our customer service.
www.sitandsleep.co.uk le 14/12/2018 à 12h53
Great customer service from Sit and Sleep. Swatches were sent and we were advised on delivery options. Item arrived as promised. Well packed. All in all a great buying experience.
Louise T. le 14/12/2018 à 07h54
Great service, everything spot on!
Anthony H. le 12/12/2018 à 10h34
Great futon, lovely colour (midnight), nice deep mattress and easily folds up. Very convenient delivery on a Saturday, thank you.
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Jo G. le 11/12/2018 à 07h56
We visited the showroom to check out the sofa-bed although with hindsight this could have been completed totally on line or telephone.. The staff were very welcoming and talked us through our requirements and answered questions but without pressure to purchase.
We would certainly recommend this company to anyone wishing to purchase a sofa bed and its worth the visit to the showroom to see the full range of possibilities.
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David F. le 7/12/2018 à 16h43
Lovely guy who dealt with my telephone order. Very professional and efficient. Item ordered Thursday and delivered promptly on Saturday morning by 2 guys. Would recommend highly Si tandSleep and their delivery service. Many thanks.
Judith C. le 5/12/2018 à 20h28
Excellent from when order placed to delivery. This is a well made sofa futon bed.
Karen h. le 26/11/2018 à 16h28
Thank you for an excellent service A-Z.
Padma M. le 26/11/2018 à 14h30
The website and the confirmation email says item in stock will be delivered in 5 to 10 working days .. after two weeks of silence I decide to call their customer service ... I am now informed that the sofa is in a container somewhere in the works and won’t arrive before end of month.. once container here the conversation was fairly quick and but goods took nearly 6 WEEKS to arrive. It would have been nice to know from the beginning !
Emilie v. le 21/11/2018 à 07h58
We genuinely value all customer feedback so we thank you for your review. We would point out that when you placed your order online on 2nd October, our website was not showing the colour that you had chosen as ‘in stock’ but as ‘2 Due Oct ‘18’ (reflected in the order detail of your order confirmation e-mail of 2nd October) as we were waiting for stock to arrive from Innovation. Items which are shown as ‘In Stock’ are usually delivered within 5-10 working days. We sent all customers waiting for items on this shipment, including yourself, an e-mail on 12th October advising that the shipment was slightly delayed and that it was now estimated to arrive at UK port on 6th November (actually docked on 8th November).
We are sorry that the delivery of your order took longer than you had hoped and will look at how we can further improve our e-mail communications. We would also like to thank you for the very positive review of the product itself and we are glad that you are pleased with it.
www.sitandsleep.co.uk le 21/11/2018 à 14h05
Really pleased with this product. It functions really well as both a sofa and a bed which is unusual.
Des O’Connell. le 20/11/2018 à 09h18
Very helpful staff when I phoned up to enquire. I was really happy with the Kewbs . Delivered really quickly and to my front door on the ninth floor.
Sandra J. le 19/11/2018 à 18h42
Service was extremely helpful and easy. Shipping was a little longer than I'd have liked but communication was clear.
Emily S. le 11/11/2018 à 22h32
Very happy with the order, I made the order by phone and selina was so helpful. Delivery good and product great
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Jane C. le 6/11/2018 à 21h51
Great product. Delivered quickly and came when they said it would.
Claire L. le 6/11/2018 à 16h59
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