Avis clients de www.sitandsleep.co.uk
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Note du marchand
5.0
1
4.8www.sitandsleep.co.uk
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Exceptional customer service, Andrew couldn't have been more helpful. I had numerous queries which he answered with patience and understanding. Delivery was on the date agreed and the futon was delivered to the back of my house (rather reluctantly) I had phoned previously to request this due to the current extreme circumstances. It didn't make my life easier because it meant taking it up three flights of stairs as opposed to two! but it did mean that I could unpack it at my leisure and safely.
Stephen E. le 6/4/2020 à 14h05
I'd been looking for a space saving sofa bed for a while. A futon wasn't in the running until I came across this site. Is read so many reviews about how awful some fotons could be... Poor build, poor quality materials etc. I narrowed it down to a few options with sit and sleep and another company (selling sofa beds).
Mark T. le 6/4/2020 à 10h07
I saw this sofa bed in the shop- the customer service was very helpful and friendly, the product arrived in time and I am thoroughly enjoying it- it is of good quality and very comfottable and easy to assemble.
Kristina K. le 5/4/2020 à 10h19
Clear communications, no hassle, timely and professional delivery. Many thanks!
Aleksei. le 3/4/2020 à 21h53
This was the third time I have purchased from SitandSleep, the products are excellent, as is the service at purchase and following up. You are kept advised of the progress of your order and have flexible delivery options. I've now run out of rooms to furnish but would recommend to anyone.
Steve C. le 28/3/2020 à 10h54
Article as described - well made and attractive.
Vince B. le 2/3/2020 à 10h02
We are very please with the obliging service and the understanding shown us when we changed date of collection.
JULIA S. le 26/2/2020 à 12h14
A simple matter to get there and collect the mattress. Easy when you can do it. Would imagine with the delivery it would be as convenient.
Dominique T. le 14/2/2020 à 10h12
Excellent customer service. Quality product. Would highly recommend. Thank you!
Pamela D. le 12/2/2020 à 13h12
Excellent delivery and communication with seller.
Sian M. le 12/2/2020 à 09h54
One of the feet was split apart on reciept. A forklift had gone through the cardboard I think. I didnt have the energy to do anything about it although I did take a picture if you are interested.
Jennifer T. le 30/1/2020 à 00h10
Hello Jennifer
Thank you for your comments and please accept our apologies that there was an issue with one of the feet - this will have been transit damage as nothing is loaded on to vehicles with obvious damage to packaging/the product inside. Yes please do send us an image or 2 on e-mail and we can send you a replacement foot so you item is just as it should be.
www.sitandsleep.co.uk le 30/1/2020 à 10h24
Ordered this sofa bed a few days before Christmas hoping to have in time for Christmas. Fantastic customer service. SitandSleep went out of their way to ensure I had the sofa bed I wanted delivered in time for our guests staying at Christmas...and they delivered on this promise. Communication was excellent and delivery spot on. First class, personal service - would highly recommend this company. The sofa bed is great too-easy to assemble; comfortable sofa; & very comfortable bed. Brilliant!
Clare P. le 4/1/2020 à 15h02
Sit and Sleep were fantastic to deal with, super friendly and professional, always willing to chat to answer or support with any questions I had, communicated when they said they would and resolved any issues that arose. Superb service.
Janna G. le 1/1/2020 à 18h09
The classic futon was ordered in desperation to make sure that we had somewhere for our daughter to sleep and it fulfilled the requirements beautifully. Comfortable, easy to put together and most importantly fitted a double bed in the limited space we had. Highly recommend - ordering and delivery were very simple thank you sit and sleep.
Desmond J. le 28/12/2019 à 11h15
A pleasure doing business with Sit and Sleep. Good communication, efficient and timely delivery and quality products. Happy to recommend.
Christina J. le 27/12/2019 à 14h07
Not overly impressed with the product and it arrived damaged.
Margaret M. le 27/12/2019 à 12h55
Lovely sofa. Excellent customer service and organised delivery. Though at £50 delivery expensive.
Sharon B. le 27/12/2019 à 12h43
Hello Sharon. Thank you for your great review. The Zeal is a lovely model so we are glad that you are so pleased with it. The standard ground-floor delivery charge for the Zeal is £35 but as you required delivery to an upper floor this had to be a 2-person delivery so please be assured that we charged you only what the delivery company charge us.
www.sitandsleep.co.uk le 27/12/2019 à 22h55
Great in every way :).
Andrew A. le 26/12/2019 à 19h40
Top notch service.
Ordered a few days before xmas and it arrived a few days later.
Easy to set up and very comfortable.
Lee. le 26/12/2019 à 11h23
Beautiful chair and comfortable pull out bed. A bit of work to put together, but it's a fabulous addition to my small apartment.
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Nancy W. le 20/12/2019 à 01h27
Given that the sofa is made to order it was quite quick to arrive. It was easy enough to get into our upstairs flat the way it was flatpacked - nothing too heavy or bulky.
Putting the sofa together, however, was a bit of a nightmare and took much longer than the 30 minutes they claimed it would take - the instructions were very short, unclear with dark pictures on which it was hard to see what one was supposed to do.
I can't really comment on the customer service as I have not spoken to them.
L.W. le 6/12/2019 à 19h11
Andrew at Sit and Sleep was brilliant. He spent time with us in the showroom working out what was the best sofa bed for our requirements. He provided great communication and responded swiftly to any enquires we had. The product is amazing. Looks great but more importantly is a firm and sturdy bed
when needed. The 160 did take a while to assemble and is a big sofa bed so a little heavy when setting it up as a bed but I’m sure we’ll get the knack of it. The delivery guy was friendly and helpful.
Rebecca C. le 6/12/2019 à 08h56
Happy with our purchase - reasonably priced, comfortable futon sofa/bed. Helpful service in the showroom and delivery arranged efficiently. Nice to buy from people who make the product, and who can therefore offer you correct information and a bit of flexibility. Having trawled around the high street furnishers for a sofa on previous occasions, I would recommend giving a go with this local company.
Rob B. le 3/12/2019 à 22h09
Absolutely love this double futon. Looks amazing as a sofa and a bed, both designs very comfortable. Easy to put together with clear instructions. I couldn’t fault the customer service and the delivery arranged by I T Distribution was excellent. I was kept up to date from ordering the futon to the day of delivery. Without a doubt the best service I have ever received from buying a product on line.
Steffani H. le 5/11/2019 à 15h03
Excellent in all respects, a great customer experience.
Andrew T. le 5/11/2019 à 02h58
This is the second time I have used sit and sleep they are amazing I recommended them to my friends have also use them really helpful great products.
Julie j. le 28/10/2019 à 13h21
Very satisfactory.
George J. le 24/10/2019 à 19h50
It would have been helpful if the item could have been delivered to an upper floor.
Knowledgeable and friendly customer service.
Jane L. le 8/10/2019 à 22h49
Hello Jane. Thank you very much for your lovely reviews - we are so glad that you like your Splitback Frej Sofa Bed. We do actually offer upper floor deliveries across most of the UK so we do apologise if this wasn't made clear at the time of taking your order. Choosing an upper floor delivery does cost more and can take a little longer to arrange but if a customer doesn't have a delivery day deadline then this can be a good option for larger items. Thanks again.
www.sitandsleep.co.uk le 10/10/2019 à 14h45
The totality of my order took a while to complete but I was impressed by the care and communication throughout.
A manufacturing fault with one of the sofa bed legs reflected a less than careful selection of screws at the time of build. This minor set back was remedied and a new leg section provided. I was surprised by this generous solution as a replacement set of screws would have sufficed!
The friendliness and helpfulness of all the Sitandsleep staff I have dealt with has been exemplary.
Stewart W. le 30/9/2019 à 15h41
Excellent customer service from Sit and Sleep! Robert was really helpful when I was trying to decide on which fabric for the sofa bed and we were kept well inform about the delivery date.
Lucy S. le 28/9/2019 à 15h58
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