Err

Avis clients de encasement-onlineshop.co.uk

Note du marchand
5.0 1
4.7
 
 
Urlhttp://www.encasement-onlineshop.co.uk
Avis client
4.3 / 5
Package was damaged by the couriers. Contacted customer service and they responded within minutes offering a replacement.
Mike W. le 29/6/2020 à 17h26
Avis client
4.7 / 5
My order arrived but unfortunately was cracked at both ends.I phoned the company and was answered by a very polite man I suggested that the product needed bubble wrap around the radius part to prevent damage.The replacement arrived within two days covered in bubble wrap and undamaged I am very impressed with the way encasement ltd treat their customers and I would certainly shop with them again.
Brian Phillips.
Brian p. le 12/6/2020 à 15h36
Avis client
4.3 / 5
Great product and easy to navigate website... Just the delivery charges are on the high side...
Matthew U. le 7/6/2020 à 18h23
Avis client
4.3 / 5
Thanks all good.
ROBERT J. le 5/6/2020 à 19h00
Avis client
4.7 / 5
Gave 4 for customer service as everything was managed online with no human involvement.
Ian Adams. le 3/6/2020 à 08h57
Avis client
4.0 / 5
Considering the Covid circumstances, excellent despatch and delivery

Very pleased thanks.
Michael K. le 1/5/2020 à 13h18
Avis client
4.0 / 5
Apart from a black mark on the front, overall ok.
Joe P. le 19/2/2020 à 17h26
Avis client
4.7 / 5
First time using, will be back if the need arises.
Dave S. le 15/11/2019 à 18h06
Avis client
4.7 / 5
Good customer service when one of the items arrived damaged.
Adrian B. le 23/8/2019 à 16h20
Avis client
4.0 / 5
Good range of products fulfilling a gap in the market. The product is of good quality however the corners cost as much as the main components.
Leonard C. le 16/4/2019 à 19h14
Avis client
4.0 / 5
The product is very good exactly what I wanted and will be ordering some more only problem is the cap end is delivered is for the wrong end, can it be swapped.
Derek T. le 22/3/2019 à 18h13
Avis client
4.0 / 5
The tracking website didn't work at the time of my purchase. However I received my product anyway.
Fred A. le 21/2/2019 à 19h13
Avis client
4.3 / 5
Can't fault the shipping.
Andrew G. le 6/1/2019 à 19h11
Avis client
4.3 / 5
Very useful piece of boxing to hide some ugly pipes. Delivered on time.
Jamie G. le 16/11/2018 à 18h14
Avis client
4.3 / 5
Casing is of great quality. I did have to cut the casing to size, so make sure you have the right tools at home (circular saw).
Paulina O. le 22/10/2018 à 21h58
Avis client
4.7 / 5
Boxing arrived quickly and was well packaged but had a 2.5 cm scratch. I contacted the company to inform them. The customer service received was amazing. I will definitely buy from them again.
Susan B. le 21/10/2018 à 16h40
Avis client
4.3 / 5
Good product.
Peter c. le 3/10/2018 à 13h07
Avis client
4.3 / 5
Shipping was very expensive.
Keeley E. le 27/8/2018 à 12h07
Avis client
4.5 / 5
Fast, efficient service. Can’t comment on customer service as all done online. Product was well packed but the ends were a bit damaged - luckily we need to cut those bits off. Maybe pad the ends a bit better for shipping.
Barbara H. le 25/7/2018 à 12h58
Hi Barbara

Thank you for the positive review - we hope all our customers are pleased with the product. With regards to the damaged ends - if you find that you are unable to use them then please do let us know and we`ll happily send out some replacements for you. Unfortunately due to the size of our products they do sometimes get damaged by heavy handed couriers.

Kind Regards.
encasement-onlineshop.co.uk le 25/7/2018 à 13h04
Avis client
4.7 / 5
Worth the expense for me.
CHRISTOPHER S. le 7/5/2018 à 21h30
Avis client
4.7 / 5
The boiler casing feels solidly made and has improved the look of my kitchen.
Alison M. le 27/4/2018 à 13h22
Avis client
4.3 / 5
Unfortunately the parcel was damaged in transit but as the damage was confined to the inner surface which won't be seen it is not a problem. The ordering and delivery was very efficient and the parcel arrived within 36 hours of ordering. The courier just needs to ensure that his cargo is properly secured in the van!!
Neville E. le 10/12/2017 à 23h52
Avis client
4.7 / 5
Service was very good delivery received in two days.
Anthony B. le 16/11/2017 à 13h18
Avis client
4.7 / 5
I was looking for a neat solution to box in some pipes in my bathroom and came across the Versa 8mm moulded ply trunking from Encasement.

Lovely product, well made and super-fast delivery, if a bit on the pricey side.

My only criticism is the rather scrappy nature of the suppled battening timber. Rough sawn and not overly straight. For the money paid, this should have been good quality planed timber.
Stephen M. le 6/9/2017 à 09h17
Avis client
4.0 / 5
P&P is very expensive, it basically doubled the cost of a single length of boxing. So I feel a little aggrieved that one corner of the single length of Riva D was crushed. Perhaps it was so before it was sent but either way it's poor. As I only needed a short length of the product it was pointless to send it back.

That said the product itself looks great and it's shaping helps it to blend with the light to become inconspicuous. Treat the coating carefully for a great finish.
Steven R. le 4/8/2017 à 00h02
Avis client
4.0 / 5
Shipping cost excessive.
Jan. le 22/7/2017 à 19h42
Avis client
4.3 / 5
Would have been better to include a leaflet on best way to cut to size.
James J. le 12/5/2017 à 10h31
Avis client
4.7 / 5
Delivery took 2 days and package came well wrapped. However half the items were missing, contacted customer service and had the remaining items with me the next day. Would use again but would like a delivery note stating contents of order and what was delivered in the future. So I don't have to check what I ordered on the confirmation email. Just a convenience issue really.
Steve H. le 1/2/2017 à 10h12
Avis client
4.0 / 5
Good quality product.
Christian P. le 20/1/2017 à 23h29
Avis client
4.7 / 5
Arrived very promptly and all looks as expected.have not had time to install yet but am sure it will all be ok.thankyoi.
Jane T. le 12/12/2016 à 17h15