Avis clients de Aquamax

Would have been 5 stars except several bags arrived damaged and opened. Very good organising of delivery and helpful driver.

Arrived within a few days.


The hole on the wooden shaft did not match with the screw hole on the fork head


Good. I was kept up to date with progress/delivery.

Shipping was excellent. Next day.

Processed order quickly and communicated well.

Ordering was easy and super efficient as always.

The bedding arrived when I asked for it but disappointingly 6 out of 30 bags were split quite badly.

I had to empty the pallett and tip the bags with holes into bin liners so I didn't loose what I had paid for.

Great service, kept up to date on all movement of my order.

Product is excellent, delivery company not so good. Paul at Aquamax is meticulous at pre-booking a delivery day with the transport company and passing on the information about restricted access and max 7.5 ton lorry. RR Transport/Pallet line sent a 12 ton lorry despite quoting these instructions and despite me confirming the details the day before. The lorry was late, and was not able to gain access to the stable yard. All 60 bags had to be manually unloaded at the gate!

Very happy overall but 5 of the bags had got holes in them on the bottom of the pallet and so the contents had spilled out and the bags were therefore not full.

Should have been on a double pallet. Can't fault the product or the customer services.

Excellent product drastically reduces stable odours.

Great product very helpful in attempt to make delivery but actual lorry sent was 18 tonne even though 7.5 was requested! That said driver was helpful and delivery did happen and the product is excellent.

Great bedding delivered very quickly. 1 bag was damaged in transit but Paul has replaced it with another bag which was very kind. Beautiful bedding, does exactly as they say and smells so fresh. Would definitely recommend to anyone.

Only downside is the delivery driver can't get the pallet any closer to the barn!

Very quick delivery. delivery service was good with correct sized vehicle and a great driver who could not have been more helpful. would have scored 5 BUT for two bags split open on the pallet.

Most of the bags were damaged, from a few pinpricks to fist size tear, so could not be left outside.
The delivery driver was not able to haul the goods over my shingle drive as his equipment was not mechanised and so we had to move the bags individually from the roadside into the dry.
.

Website convenient in that I can order anytime. The order arrived a day later than stated. It did come in a small van but with no hydraulic ramp or lift so that the bags had to be moved one by one.

Excellent product, excellent customer service. Sadly 3 of the bags were damaged, I suspect in transit, one so badly that it has lost a number of pellets and was taped up with brown tape on arrival.

The lorry sent out was soo big it couldnt get uo my drive, but could only reverse into the gate area. But they dropped the oallet just inside the field gate. I had the delight of moving 60 x 16 kg bags up to my hay barn! Hard work, but did it. Smaller lorry next time please carriers.

Pallet the bedding was loaded on was only a single pallet and did not support the weight well. the pallet broke, and we had to manually unload half of the bedding before the fork lift truck could get underneath to lift it off the truck.
.

Really happy with Aquamax. I'm definitely converted. Customer service was great when I contacted them though the delivery was a bit slow with no communication from the courier until I chased Aquamax themselves.

Everything was great except the company delivering the bedding who turned up without calling first to check I would be there despite this being pre arranged.

Delivery got delayed by courier as they had a new driver when it was supposed to be delivered and he was slower than expected. They did bring it out on a Saturday though so pleased about that. Good comms from seller.

First class product - always good service and helpful company to work with.

Requested a 7.5 tonne but sent an 18 tonne. Driver was really helpful and we did manage to unload.

Phenomenal product!

Hi. Love the product and delivery was swift. However, the pallet that the bags were loaded on to had quite a few protruding nails and was quite battered. As a result, all the bags on the bottom layer were torn and I now have about half a bag of pellets on my gravel.

Less hassle getting the pallet off the lorry this time - common problem is the pallet is put on lorry wrong way round for the driver to get the pallet truck forks under it resulting in a lot of shunting of other goods on lorry and manual taking off bags of pellets to make it possible to move the pallet.

Brilliant stuff !!