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Avis clients de Canvas Store

Note du marchand
5.0 1
4.6Canvas Store
 
 
Site MarchandCanvas Store
Urlhttps://www.canvas-store.co.uk
Tél
Avis client
2.3 / 5
I ordered Loxley but was sent Seawhite. WITHOUT EXPLANATION. While they may be an acceptable substitute, I’d expect to be consulted.
David P. le 6/7/2020 à 09h29
Avis client
2.3 / 5
Cost of delivery is not worth the delivery time...took a week not 2-3 days.
Stacey S. le 19/5/2020 à 15h04
Avis client
2.3 / 5
Hello,Im still waiting for half my order. So not too happy. I sent a note on your site yesterday. 17/12. No reply yet that I am aware of... ?? Help.
Jennifer T. le 18/12/2019 à 17h44
Avis client
2.3 / 5
Invoice difference of over £100 not resolved.perhaps yr team cd contact me.have phoned.
Abi H. le 9/12/2018 à 10h41
Hi,

It is likely you were sent the purchase order which is not the invoice.
That shows costs prices.
You can log in and retrieve invoices.

We can not overcharge customers, it is not possible.

Sorry for any confusion caused.

Best regards.
Canvas Store le 10/12/2018 à 10h06
Avis client
2.0 / 5
500 words only, just after the "great" comments to upload to your site.

1. Make sure that it is clear if products ordered are going to be split on different days.
2. If you are going to supply products that you are not shipping you still need to take ownership. I did ordered it through you.
3. No tracking on third party products, really! Thats not how online shopping works in 2018, catch up.
4. I had to phone to find out where rest of order was, thats not being transparent, small print or.
Mark H. le 23/7/2018 à 10h31
Sorry to hear you were not fully satisfied with some things during the course of the order being processed.

We are working to improve the service, this may take a short while but it is what we aiming to do.

Standard delivery can be 1-3 days.

.
Canvas Store le 10/10/2018 à 11h02
Avis client
2.0 / 5
I still haven’t received all of my order so hard to review. Shipping of the Loxley canvases was very prompt. Yet to see my Windsor and Newton.
Fiona P. le 9/7/2018 à 10h34
Avis client
2.7 / 5
Based on previous order I would have rated this site and the service 5 stars but those were issue free. This order has missing items and I found contact and communication with customer service frustrating and only available via email with very slow response. The telephone was never answered and I tried on numerous occasions at different times of the day. Tje website also has no contact information on but im not sure if that is just the mobile site. Hopefully my.missing items are being sent.
Carol M. le 17/10/2017 à 05h14
Avis client
2.0 / 5
One of the 2 canvases had a dent/small rip on the surface when I opened up the packaging.
Michael B. le 21/8/2017 à 09h27
Avis client
2.0 / 5
I paid extra for next day delivery as my daughter needed the item for an exam on Friday. Wrong item was delivered. The company advised it was now too late for me to receive the item by Thursday (although they were able to promptly collect the wrong item then). They did agree to refund my postage charge. The item arrived on Friday, but had been addressed to wrong house. I then had a lengthy and costly call to the courier to find out where my parcel was. Would NEVER use this company again.
Kathryn R. le 7/5/2017 à 21h25
Avis client
2.3 / 5
I don't have the order yet?
Graham S. le 20/7/2016 à 12h12
Hi Graham,

You can always contact us directly via phone or email if you want us to track a parcel for you.
We do send customers their tracking numbers and the name of the courier it is going with every afternoon.

The order was dispatched Monday.
It is going with Yodel and apparently the delivery is in progress when i went onto their website.

Best regards
Customer service

.
Canvas Store le 20/7/2016 à 12h31
Avis client
2.3 / 5
SHIPPINGPOOR ITEMS REALLY LARGE AND DELIVERY DRIVER JUST THREW PRODUCTS OVER A 10 foot wall . customer service never bothered to phone back when left a message loe the products however lts a miracle they were not damaged .i would rate it nothing but system wont allow it.
Lesley b. le 9/7/2016 à 08h54
Hi Lesley,

I'm sorry to hear about this.

The drivers are with the courier company that our suppliers use and they are not meant to throw things over walls.
I can certainly complain to them about it.

Hopefully the products are in good condition, if they were damaged in any way we can always arrange replacements via the suppliers for you.

Best regards
Customer Service.
Canvas Store le 11/7/2016 à 11h10
Avis client
2.0 / 5
Most of order wasn't sent correctly. Customer services were very helpful but after a week of calls, the suppliers they use were still unwilling to correct their errors. Awaiting refund. Unfortunately have now felt the need to make alternative arrangements with another supplier as have lost confidence. Shame.
Adele G. le 23/4/2016 à 08h57
Avis client
2.3 / 5
One star for the shipping is 2 stars too many;
The driver made NO ATTEMPT to drive from Bishop's Castle to here;We get regular deliveries in all sizes of lorry and truck;This driver--your driver?-- as he dropped off the parcels at BCBS in local town said that he couldn't make it up to the village of Churctown ;he underimpressed the men at BCBS -since he was declining to deliver another -even nearer address;
It took me 2 jouneys to town to find and collect the merchandise ( which was excellent.
Tommy d. le 9/4/2016 à 12h02
Avis client
2.0 / 5
The order has still not been delivered although it said it was coming yesterday - Monday 11th.
P J M. le 12/1/2016 à 08h37
Dear P J Matthews,
I just checked the tracking for your order on Interlink (12th Jan 2016), and it says it was signed for today?
Please let me know if this is not the case.

It looks like it was just slightly delayed, usually the deliveries are 1-2 days, and it was dispatched on the 7th.

If you are ever concerned about deliveries, and you haven’t been texted or emailed with the tracking number, you can always ask us, we can track it for you or call our suppliers.

Best regards,
Customer service
.
Canvas Store le 12/1/2016 à 11h34
Avis client
2.0 / 5
Ordered 26 th February, delivered 6th March after several calls and e-mails to chase, Windsor and Newton canvas mad in China not the quality I expected from W&N 😕
K P. le 6/3/2015 à 23h43
Dear K Prior,

We are very sorry you did not recieve the canvas in good time.
It is rare for this situation to occur.

In order to be able to offer low prices to our customers, everything is shipped directly from various suppliers. They are usually very efficient but we will always attempt to sort out any problems as soon as we can.

Best regards,
Customer service



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Canvas Store le 10/3/2015 à 17h50
Avis client
2.0 / 5
As an artist working to deadlines, it is important to receive canvases on time and THE CORRECT ONES. Sorry to say that I received the wrong sized canvases. I need them for commissions & was not pleased! However, I always order from The CS & this is the first glitch. I called them & was assured the correct order would be despatched the next day. Collection was promised for the day after I received them which is commendable as simply looking at the box of canvases is too irritating for words.
Jadwiga K. le 10/2/2015 à 12h13
Dear Jadwiga,

We are sorry that there was a picking error with your order, i can assure you that it's an unusual occurance.

As you mentioned, we managed to rectify the situation as soon as the issue was raised and we really appreciate your patience.

Thank you for ordering with us, we hope you will continue to enjoy our products and service.

Best regards,
Customer service.
Canvas Store le 12/2/2015 à 17h10