Avis clients de Paxman Musical Instruments Ltd

Shipping a bit slow due to current situations. I suppose that 10 days should be expected as " normal ".
Otherwise, no complaints.

Great customer service. Had a little issue with shipping but was resolved quickly and efficiently. Great service will definitely use again.

It would help if the two oils I ordered came with instructions so I would know which oil to use on which parts of my French horn. They look very similar l. I ordered a Rotary Valve Oil and a Valve Oil.

The products were just what I was looking for as someone who has not taken enough care of their instrument previously. The kit let me start from scratch essentially. However, I emailed nearer to the beginning of lockdown to ask about the products and received no response which was disappointing. Understandably products weren't being shipped, but I wanted to pre-order the kit for when they were shipping again. When I was finally able to order again it did come promptly.

Very good service.

Not completely sent



asking back, I ordered further item


payment via PayPal was ok! Items arrived ok!!!

After sending the payment for my merchandise I also sent an email with some questions which where not answered. There could be more clarity in delivery, for example the estimated time.

Very happy as usual. Would be nice to be notified if and when your order has been shipped.

Quality, never any issues. Thanks.

Didn't have exactly what I needed, but I was contacted back with an alternative which I accepted. Always feel I get personal service.

This has made a huge difference to my son's playing, providing a richer tone and more security for higher notes.

Web access is excellent. Easy to order. Product supplied described accurately.

I am sorry to say that I haven't received the Items yet. Today is the 13th of December 2019. Paolo.

Today, December 16th, I received this shipping.
Thank you
Paolo.

Satisfied.

Unfortunately some of the bristles detached themselves from the pull through although I did just manage to clean one French Horn. However, excellent service from Paxman to resolve the issue which was pleasing. Hopefully I was just unlucky. Printed off their information sheet to assist with the cleaning process which was helpful.

.

I always receive good and fast service. Also very helpful if I phone for advise. Thank you.

Generally great product however one of the bottles I ordered leaked during transit as the top wasn’t screwed on properly resulting in oil everywhere!

No comments.

The oils seem fine, but the website is misleading; it shows a photo of 5 oils, whereas the ‘Paxman oils and greases’ is only for 3 bottles ( I was sent the link by my son’s French horn teacher so ordered without looking at the description). When I rang to query my delivery, I suggested the photo should be replaced with one showing the bottles you are actually going to get, rather than including 2 extra (this hasn’t been changed so might catch other people out).

It was prompt response to inquiries!
The instrument arrived in less than a week from the ordering!

No problems other than The Talking French Horn is 'out of stock' - and I have'nt heard any more.

Products supplied promptly. Didn’t have to chase so no direct experience of Customer Service.

Excellent customer service and good help in choosing the right product.

Good quality and good customer support service.

Very efficient.

Long time coming a sent without postage. Costs refunded promptly.

Shipping overseas took over a week (not their fault) but otherwise everything was great.

Great oil.