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Avis clients de Paxman Musical Instruments Ltd

Note du marchand
5.0 1
4.5Paxman Musical Instruments Ltd
 
 
Site MarchandPaxman Musical Instruments Ltd
Urlhttps://www.paxman.org.uk
Tél
Adresse197 Long Lane
London
SE1 4PD
Avis client
4.3 / 5
The products were just what I was looking for as someone who has not taken enough care of their instrument previously. The kit let me start from scratch essentially. However, I emailed nearer to the beginning of lockdown to ask about the products and received no response which was disappointing. Understandably products weren't being shipped, but I wanted to pre-order the kit for when they were shipping again. When I was finally able to order again it did come promptly.
Chloe N. le 28/8/2020 à 16h23
Avis client
4.3 / 5
Very good service.
Austin P. le 26/8/2020 à 15h14
Avis client
4.0 / 5
5* for purchase and shipping: quick and efficient
3* for customer service as it was marked "out of stock" on the Paxman website when it wasn't. Lucky I made contact., and the response was good.
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Paul J. le 12/8/2020 à 17h08
Thank you for your recent review. Our apologies that our stock listings were incorrect. Our website is not linked to our in store stock systems so stock levels rely on being updated manually.
Paxman Musical Instruments Ltd le 12/8/2020 à 17h33
Avis client
4.3 / 5
Not completely sent



asking back, I ordered further item


payment via PayPal was ok! Items arrived ok!!!
Bruno S. le 2/7/2020 à 10h06
Avis client
4.7 / 5
I would have liked more eco friendly packaging (no polystyrene). Item ordered is brilliant!
Olivia B. le 25/6/2020 à 11h40
Thank you for your review. Your order was packaged using CFC free Pelespan chips that are reusable and 100% recyclable. This review has prompted us to look at sourcing biodegradable chips made from renewable starch that are compostable. We hope to implement this change in the near future.

UPDATE 26/06/2020
We have now sourced biodegradable filler packaging so we are pleased to say that now all our packaging is 100% recyclable / biodegradable.
Paxman Musical Instruments Ltd le 25/6/2020 à 12h00
Avis client
4.0 / 5
After sending the payment for my merchandise I also sent an email with some questions which where not answered. There could be more clarity in delivery, for example the estimated time.
Baltramiejus K. le 16/4/2020 à 12h15
Avis client
4.7 / 5
Very happy as usual. Would be nice to be notified if and when your order has been shipped.
Peter. le 15/4/2020 à 20h13
Avis client
4.7 / 5
Quality, never any issues. Thanks.
Bob C. le 7/4/2020 à 17h32
Avis client
4.7 / 5
Didn't have exactly what I needed, but I was contacted back with an alternative which I accepted. Always feel I get personal service.
Guy L. le 23/2/2020 à 13h03
Avis client
4.7 / 5
This has made a huge difference to my son's playing, providing a richer tone and more security for higher notes.
Adam C. le 17/2/2020 à 19h10
Avis client
4.7 / 5
Web access is excellent. Easy to order. Product supplied described accurately.
Darryl C. le 1/2/2020 à 06h26
Avis client
4.7 / 5
I am sorry to say that I haven't received the Items yet. Today is the 13th of December 2019. Paolo.

Today, December 16th, I received this shipping.
Thank you
Paolo.
Paolo C. le 16/12/2019 à 16h57
Avis client
4.0 / 5
Satisfied.
Neil W. le 18/8/2019 à 19h18
Avis client
4.0 / 5
Unfortunately some of the bristles detached themselves from the pull through although I did just manage to clean one French Horn. However, excellent service from Paxman to resolve the issue which was pleasing. Hopefully I was just unlucky. Printed off their information sheet to assist with the cleaning process which was helpful.

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Alan B. le 5/6/2019 à 23h14
Avis client
4.7 / 5
I always receive good and fast service. Also very helpful if I phone for advise. Thank you.
Janet B. le 3/6/2019 à 11h49
Avis client
4.0 / 5
Generally great product however one of the bottles I ordered leaked during transit as the top wasn’t screwed on properly resulting in oil everywhere!
Neil H. le 11/3/2019 à 13h37
Avis client
4.3 / 5
No comments.
Bev P. le 10/3/2019 à 19h23
Avis client
4.0 / 5
The oils seem fine, but the website is misleading; it shows a photo of 5 oils, whereas the ‘Paxman oils and greases’ is only for 3 bottles ( I was sent the link by my son’s French horn teacher so ordered without looking at the description). When I rang to query my delivery, I suggested the photo should be replaced with one showing the bottles you are actually going to get, rather than including 2 extra (this hasn’t been changed so might catch other people out).
J. K. le 25/2/2019 à 00h11
Avis client
4.3 / 5
It was prompt response to inquiries!
The instrument arrived in less than a week from the ordering!
Hachiro M. le 21/2/2019 à 14h37
Avis client
4.0 / 5
No problems other than The Talking French Horn is 'out of stock' - and I have'nt heard any more.
Richard R. le 9/2/2019 à 00h58
Avis client
4.7 / 5
Products supplied promptly. Didn’t have to chase so no direct experience of Customer Service.
Karen T. le 30/1/2019 à 20h47
Avis client
4.7 / 5
Excellent customer service and good help in choosing the right product.
Theo. le 14/1/2019 à 22h43
Avis client
4.7 / 5
Good quality and good customer support service.
Arnis L. le 11/1/2019 à 14h55
Avis client
4.0 / 5
Very efficient.
Roy C. le 10/1/2019 à 09h07
Avis client
4.3 / 5
Long time coming a sent without postage. Costs refunded promptly.
Richard C. le 14/10/2018 à 23h39
Avis client
4.7 / 5
Shipping overseas took over a week (not their fault) but otherwise everything was great.
Tim S. le 10/10/2018 à 15h48
Avis client
4.7 / 5
Great oil.
Atli S. le 30/9/2018 à 21h59
Avis client
4.7 / 5
Awesome. Could have been shipped with more cushioning. It seems okay, though. Also, I wish there was a description of the characteristics and specific purpose of each mouthpiece on the website. The
basic dimensions is one thing, but there is more to the story, such as an attempt at a description of unique sound characteristics or the purpose for a unique shank size.
Gavin B. le 1/9/2018 à 22h48
Avis client
4.3 / 5
Products arrived on time and well packaged.
John M. le 28/8/2018 à 20h02
Avis client
4.7 / 5
I was very satisfied with the merchandise I got from you. Thank you.
Gunnhildur K. le 28/6/2018 à 14h19