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Avis clients de Paxman Musical Instruments Ltd

Note du marchand
5.0 1
4.5Paxman Musical Instruments Ltd
566 avis
  
 
Site MarchandPaxman Musical Instruments Ltd
Urlhttps://www.paxman.org.uk
Tél
Adresse197 Long Lane
London
SE1 4PD
Avis client
3.0 / 5
Still missing the last article that didn’t show as out of stock when ordering!
Asgeir S. le 27/12/2020 à 16h18
Avis client
3.3 / 5
Very quick shipping, but one item was missing (out of stock) and I have no further information from the customer service when to except this item.
Ann D. le 9/12/2020 à 13h26
Avis client
3.7 / 5
Why was sheet music sent along with rotor oil and other accessories in a padded envelope? Inevitably the sheet music was crumpled in transitwhich is why I haven't given a 5 * review. Otherwise all good.
Ruth N. le 12/9/2020 à 15h12
Avis client
3.7 / 5
I am still waiting for a reply from Mr Steve Flowers to my email of 29 April 2020.
Regards, William Miller.
William M. le 12/5/2020 à 19h55
Apologies for any inconvenience caused due to us being closed since the 24th March due to COVID-19 lock down.
Paxman Musical Instruments Ltd le 15/6/2020 à 13h45
Avis client
3.3 / 5
You charged me GST on an overseas supply. Pse refund.
Martin L. le 1/4/2020 à 04h47
Avis client
3.0 / 5
Items took 8 days to get to me despite first class post. only a partial address had been written on the envelope. After 4 days I rang to check if they had used the billing address instead of the shipping address. The person on the phone was unable to tell me which address had been used - suggested I wait until next week and call again. The net result was that the music did not arrive in time for the concert it was needed for ( which took place 6days after the order was placed).
Mrs M. le 18/10/2018 à 08h21
Avis client
3.0 / 5
Took ages for delivery, when I contacted them over a week later they basically admitted that they had forgotten about my order.
Anthony F. le 5/7/2018 à 19h29
Avis client
3.3 / 5
My CD arrived in a reasonable time but, these days, the absence of a "Dispatched" notification leaves one feeling a little uncertain.
Dougie. le 22/5/2018 à 23h22
Avis client
3.7 / 5

Unfortunately the customer has to pay for the retour packet which is not a common procedure.

When I sent it back I got my money back about 3 weeks later. But it was`t the full sum. I paid about 80 Euro for the delivery and only got 70 Euro back.
So all in all this was an expensive order!

The customer service was quick and helpful.
Anonymous. le 10/4/2018 à 08h47
Avis client
3.5 / 5
Fair quality but sadly part of the order hasn't yet arrived. That which was supplied arrived quickly and efficiently.
John P. le 12/5/2017 à 17h30
Avis client
3.7 / 5
I placed my order ten days ago and Paxman still hasn't shipped it yet nor have they notified me with a reason as to why it's been delayed. I had planned on ordering more items but if this is typical of Paxman's service I think I'll shop elsewhere.

Update 18-Apr-2017: My order arrived in perfect condition and the postmark shows that the package was shipped on Apr 6, the day after I ordered. Oddly, the Paxman website today still shows my order as "Order Being Processed" rather than shipped.
Barron S. le 18/4/2017 à 17h24
Order was dispatched the day after ordering by signed and tracked delivery. Item was held up in the United States postal system. Customer has now received order.
Paxman Musical Instruments Ltd le 18/4/2017 à 11h12
Avis client
3.7 / 5
My only issue with shipping is the cost...a little expensive for a light weight single item.
Patrick J. le 13/3/2017 à 16h00
Avis client
3.7 / 5
I have not received the items yet and it is not possible to track my order (or it is possoble but I am not able to find out how to do this).
About paxman products i can only say that they are fantastic (I have got a Paxman horn and some Paxman mouthpieces) and I am sure that also these items, which I do not have yet, are as good as always.
Martino B. le 2/3/2017 à 12h25
Avis client
3.3 / 5
Strap slips.
Isobel H. le 23/2/2017 à 09h33
Avis client
3.7 / 5
It took one month to bring it to Germany.
FL. le 2/2/2017 à 20h55
Payment was not received until 3 weeks after order was placed. Order then dispatched.
Paxman Musical Instruments Ltd le 7/2/2017 à 11h42
Avis client
3.7 / 5
Delivery very prompt.
John H. le 22/8/2016 à 05h59
Avis client
3.7 / 5
Easy ordering process but delivery was slow- over a week - and I didnt see any indication of this in advance. We needed the neoprene valve stops urgently.
Helen N. le 6/6/2016 à 22h01
Avis client
3.7 / 5
Fast shipping, price little high.
Anonymous. le 15/4/2016 à 09h19