Avis clients de Roy Castle Lung Cancer Foundation online shop

Slow delivery.

Ok.

I have set two emails and had two replies from customer service, I will be emailing again reguarding my refund.

My items were sent to the wrong delivery address (home address which was billing address) and courier (MyHermes) chucked it over the fence into my back garden on a wet day. The box containing a toy for my Godson was damaged.

I wanted to support the charity as I lost my father to lung cancer this year but I am disappointed by this incident.

In spite of my delivery address being confirmed back to me in your order confirmation email the order was sent to my home address and of course I was not there to receive it. I have had other items 'lost' when delivered to a neighbour which is why I chose a specific delivery address - disappointing.