Avis sur Plumb2u. Les Avis Clients de plumb2u.com

Avis client

5.0 / 5

Exactly as described and fast delivery.

Mark D. le 1/9/2021 à 17h38

Thank you Mark, we are glad you are were pleased with the service received!

Kindest Regards,
Plumb2u Team.

Plumb2u le 13/9/2021 à 11h24

Avis client

1.0 / 5

Poor service, made me wait 2 weeks for my pump and then told me they do not have it in stock.

Hitesh P. le 1/9/2021 à 16h37

Hi Hitesh,

We are so sorry on this occasion for the issues experienced with your order!

Thank you for raising this for us, this will be investigated to ensure that it does not occur again.

Apologies once again,
Plumb2u Team.

Plumb2u le 13/9/2021 à 11h24

Avis client

5.0 / 5

Best price and fast shipping, thank you.

COLIN M. le 31/8/2021 à 17h56

Thank you Colin for your great feedback!

All the best,
Plumb2u Team.

Plumb2u le 13/9/2021 à 11h20

Avis client

5.0 / 5

Great company to do business with.

Paul A. le 31/8/2021 à 17h37

Thanks Paul - much appreciated!

Plumb2u le 13/9/2021 à 11h19

Avis client

4.7 / 5

Good service.

Susan W. le 31/8/2021 à 17h00

Thank you Susan!

Plumb2u le 13/9/2021 à 11h19

Avis client

1.0 / 5

Ordered a new shower over a month ago as it showed in stock, but then received an email to say when they went to pick it there were none available. One month later after lots of unanswered emails and unable to get through on customer services I am going down the charge back route with my credit card provider.

Bradley s. le 31/8/2021 à 15h08

Hi Bradley,

We are so sorry to hear of the issues experienced with your order!

We can now see that the unit was delivered to you so hopefully this was resolved for you.

Apologies once again for any inconvenience caused.
Plumb2u Team.

Plumb2u le 13/9/2021 à 11h18

Avis client

1.0 / 5

I have not yet received the shower...??
It was ordered 8 days ago - I appreciate this has run over a B/Holiday but was expecting it last Thursday. DPD order tracking says they have not yet received the good from you..

Ryan M. le 31/8/2021 à 14h44

Avis client

5.0 / 5

Good price, quick delivery.

Gerald O. le 30/8/2021 à 20h19

Avis client

5.0 / 5

Cheapest quality shower pump on the net , prompt delivery Thanks.

Paul B. le 30/8/2021 à 19h46

Avis client

5.0 / 5

Excellent service.

Gc. le 30/8/2021 à 19h30

Avis client

5.0 / 5

Shipped promptly and delivered via dpd. Not installed yet and no dealings with customer services so can’t rate these areas.

Sam. le 30/8/2021 à 19h07

Avis client

5.0 / 5

I ordered Bristan Java 2 Handle Bath Filler J BF C. Unfortunately through no fault of Plumb2U the item was lost by Royal Mail. I can only say that Plum2U are an excellent company with superlative customer service.They did not have another item in stock, but immediately refunded my payment. They also apologised for the inconvenience even though they were not at fault.
I will certainly use there services again without hesitation.

Laurence H. le 30/8/2021 à 18h44

Avis client

4.7 / 5

Best price, fast delivery but although the box was well wrapped the packaging looked as though it had gone 12 rounds with Mike Tyson. Fortunately the contents were all ok.

Roger N. le 30/8/2021 à 16h55

Avis client

5.0 / 5

Excellent service, item arrived promptly.

Rob M. le 29/8/2021 à 14h53

Avis client

5.0 / 5

First class online ordering and shipped very next working day.
Given a delivery time slot, spot on.
Great example of how its done..

Scott B. le 27/8/2021 à 18h49

Avis client

2.0 / 5

Ordered 2 Grohe toilet frames. Products seem fine on installation but delivery took 4 days despite paying £9 for next day delivery. I have asked the plmb2u team twice for a refund for the delivery but so far have only received silence!?

Mr s. le 27/8/2021 à 15h14

Avis client

5.0 / 5

Just what I was looking for, all four items as a package deal. Arrived on time as well.

Obaid R. le 26/8/2021 à 22h31

Avis client

4.7 / 5

In stock, delivered on time. What more can you want.

Stephen L. le 26/8/2021 à 22h29

Avis client

5.0 / 5

First time dealing with this company, no problems at all. Would highly recommend.

John S. le 26/8/2021 à 14h50

Avis client

2.3 / 5

Ordered two items, the first arrived reasonably quickly, but the second item caused me all sorts of problems. I had to call and email numerous times, but no one ever called back. They did email eventually. I was told it had been dispatched when it hadn’t been, was given a tracking number that didn’t work and was told it was being dispatched on days that it clearly wasn’t. It took almost two weeks to finally get the second item. Happy with the products, but not with the customer service.

Andrew H. le 26/8/2021 à 11h28

Hi Andrew,

Sincere apologies for the delay with your order.

One of the units ordered was unfortunately out of stock and we had to back order it from the manufacturers.

The order was put back into our dispatch network as we were expecting the stock to come it, however unfortunately there was an unforeseen delay from the manufacture end too which held things up.

We are so sorry for this, please do accept our apology for any inconvenience caused.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h42

Avis client

1.0 / 5

Would not recommend buying from this company. Symbolic service !
Never received the Power shower I ordered and started to receive emails meant for other customers FFS !
However, I did receive a full refund.

JOHN K. le 26/8/2021 à 05h11

Avis client

5.0 / 5

Fair price and prompt service.

M. B. le 25/8/2021 à 19h52

Avis client

5.0 / 5

Very good.

JASON D. le 25/8/2021 à 15h46

Hi Jason,

Thank you for reviewing us!!

Kindest Regards,
Plumb2u Team.

Plumb2u le 25/8/2021 à 17h11

Avis client

5.0 / 5

Very good service.

Jeremy w. le 24/8/2021 à 23h43

Thank you Jeremy - much appreciated!

Plumb2u le 25/8/2021 à 17h11

Avis client

5.0 / 5

EXCELLENT SERVICE!!

RICHARD S. le 24/8/2021 à 21h19

Thank you so much Richard, we are glad you were pleased with the service!

Plumb2u le 25/8/2021 à 17h11

Avis client

5.0 / 5

Excellent seller.

CAROLINE H. le 24/8/2021 à 18h06

Thank you Caroline from all the Plumb2u team!

Plumb2u le 25/8/2021 à 17h12

Avis client

3.7 / 5

I think that if someone who spens over £50 on products should expect them to be sent next day or not far off from a better service then Royal mail eg DPD or DHL and know other online stores around do this. Royal mail tracking is awful generally speaking as standard.

Customer service was OK but feel they should have been more informed on delivery date at early stages. If there were any good deals/prices on Nerrad products I might order again.

Chris R. le 24/8/2021 à 18h01

Hi Chris,

Thank you for your feedback, we really appreciate it as it helps to improve our service moving forward.

In regards to Royal Mail, in our experience we have found them to be one of the more reliable couriers overall for parcels so we are sorry that you have had a bad experience on this occasion.

We do however hope that you are happy with the product received.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h42

Avis client

5.0 / 5

Excellent price and excellent service, I ordered a Bristan shower about 11.00 on one day and received it within 24 hours. OK I paid £9 for next day delivery but even adding that to the shower price it was still great value, I would use again no problem.

Michael P. le 24/8/2021 à 12h03

Hi Michael,

Thank you for taking the time out to leave us a great review! - All the team at Plumb2u really appreciate it!

Look forward to seeing you again at some point in the future.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h45

Avis client

2.3 / 5

Placed order before 3 pm on a Thursday. Paid for next working day delivery. Therefore, order should have arrived on the Friday. Order did not arrive until the following Monday. Email sent to Plumb2U but person responding did not seem to understand what next working day meant. A request for additional shipping costs to be reimbursed was ignored.

Emma S. le 24/8/2021 à 10h42

Hi Emma,

We are so sorry to hear of this and thank you for bringing this to our attention.

You are correct in that the item should have been delivered on the Friday so we are sorry we were not able to meet this deadline on this rare occasion. Apologies for the confusion with a member of our team also.

We have just issued a refund for the additional post cost as requested.

Apologies once again for any inconvenience.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h55

Avis client

2.3 / 5

The wrong products arrived, and after several phone calls and email, still no reply :(
Not Good!

Richard L. le 24/8/2021 à 10h32

Avis clients de Plumb2u