Avis sur Plumb2u. Les Avis Clients de plumb2u.com

Avis client

3.7 / 5

I think that if someone who spens over £50 on products should expect them to be sent next day or not far off from a better service then Royal mail eg DPD or DHL and know other online stores around do this. Royal mail tracking is awful generally speaking as standard.

Customer service was OK but feel they should have been more informed on delivery date at early stages. If there were any good deals/prices on Nerrad products I might order again.

Chris R. le 24/8/2021 à 18h01

Hi Chris,

Thank you for your feedback, we really appreciate it as it helps to improve our service moving forward.

In regards to Royal Mail, in our experience we have found them to be one of the more reliable couriers overall for parcels so we are sorry that you have had a bad experience on this occasion.

We do however hope that you are happy with the product received.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h42

Avis client

5.0 / 5

Excellent price and excellent service, I ordered a Bristan shower about 11.00 on one day and received it within 24 hours. OK I paid £9 for next day delivery but even adding that to the shower price it was still great value, I would use again no problem.

Michael P. le 24/8/2021 à 12h03

Hi Michael,

Thank you for taking the time out to leave us a great review! - All the team at Plumb2u really appreciate it!

Look forward to seeing you again at some point in the future.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h45

Avis client

2.3 / 5

Placed order before 3 pm on a Thursday. Paid for next working day delivery. Therefore, order should have arrived on the Friday. Order did not arrive until the following Monday. Email sent to Plumb2U but person responding did not seem to understand what next working day meant. A request for additional shipping costs to be reimbursed was ignored.

Emma S. le 24/8/2021 à 10h42

Hi Emma,

We are so sorry to hear of this and thank you for bringing this to our attention.

You are correct in that the item should have been delivered on the Friday so we are sorry we were not able to meet this deadline on this rare occasion. Apologies for the confusion with a member of our team also.

We have just issued a refund for the additional post cost as requested.

Apologies once again for any inconvenience.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 09h55

Avis client

2.3 / 5

The wrong products arrived, and after several phone calls and email, still no reply :(
Not Good!

Richard L. le 24/8/2021 à 10h32

Avis client

5.0 / 5

Plumb2U was the cheapest place I could find for a replacement Ariston water heater but I was very pleased when it arrived so quickly. I ordered it late on a Sunday afternoon and it arrived on Tuesday and I fitted it on Tuesday evening.

Tim W. le 23/8/2021 à 22h29

Hi Tim,

We are so happy to hear that you were pleased with the price and the speedy dispatch from us.

Thank you so much for taking the time out to give us such a positive review!

All the best,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h05

Avis client

4.7 / 5

Very competitive price.

Frederick P. le 23/8/2021 à 21h20

Thanks Frederick, we are glad we could offer a good price for you!

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h06

Avis client

5.0 / 5

If I could give more than 5 stars I would. You only find out how good a company really is, when something goes wrong. I had an issue when the wrong product was supplied. Plumb2u investigated, and replaced the product quickly and efficiently.
No problem thank you.

Mark G. le 23/8/2021 à 13h49

Hi Mark,

Thank you for such kind words, it is very much appreciated!

Apologies for the initial error however we are so glad we could resolve this quickly for you.

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h08

Avis client

5.0 / 5

Quick delivery, fantastic price , I haven't used customer service but if its as good as the rest I'm sure it will be good.

Denise L. le 23/8/2021 à 13h38

Hi Denise,

Firstly, thank you so much for using us and also for your very kind feedback!

Kindest Regards,
Plumb2u Team.

Plumb2u le 26/8/2021 à 10h09

Avis client

5.0 / 5

Great value and service,.

Paul T. le 23/8/2021 à 08h53

Thank you for your great feedback Paul!

Plumb2u le 26/8/2021 à 10h38

Avis client

5.0 / 5

Excellent service throughout.

ARYON L. le 20/8/2021 à 22h15

Avis client

5.0 / 5

Ordering was easy. The order was processed promptly and delivered on time. The delivered item was fine, and is working well, Thank you. I will be very happy to use you again for my plumbing supplies.
The only thing that I noted was that if I wanted to track my order I had to register on your website, I could not do it as a visitor.

Satyajit B. le 20/8/2021 à 06h37

Avis client

5.0 / 5

Best price around..fast cheap (under a tenner) next day delivery.

Gail F. le 19/8/2021 à 22h33

Avis client

5.0 / 5

All good and delivered on time and a reasonable price on comparison. Ordered to replace the same model which had failed as it was the easiest method of fitting to existing plumbing.

Linda M. le 19/8/2021 à 18h34

Avis client

5.0 / 5

Good value and quick delivery
Thanks.

Anonymous. le 18/8/2021 à 12h16

Avis client

5.0 / 5

V.good.

Gr B. le 17/8/2021 à 18h35

Avis client

5.0 / 5

Fast service and delivery and keep up to date with dispatch of part.

Linda g. le 17/8/2021 à 17h38

Avis client

5.0 / 5

Excellent service and price point.

Joseph w. le 17/8/2021 à 17h11

Avis client

5.0 / 5

Excellent service.

David G. le 17/8/2021 à 15h55

Avis client

5.0 / 5

First class service, delivered within 48 hours.

Martin B. le 17/8/2021 à 15h34

Avis client

1.0 / 5

Order has not been delivered. Why are you asking me to review?

Jamie S. le 16/8/2021 à 21h28

Avis client

5.0 / 5

Great service!

Anonymous. le 16/8/2021 à 19h44

Avis client

1.0 / 5

My ordered shower arrived all beaten up and had obviously been opened up during transit it arrived all taped up and missing all the riser pieces and showerhead. I contacted customer services who requested pictures that were sent and now they are ignoring my requests for them to replace the unit or sort something else out.

GARY R. le 16/8/2021 à 17h44

Avis client

3.7 / 5

Very pleased with the price. However, I just wish that they had been more transparent with shipping times. My invoice said that the item had been shipped but after further inquire due to the item not arriving I was told that it would take 3 weeks to arrive instead of 3-5 days.

Leon R. le 14/8/2021 à 14h55

Avis client

3.3 / 5

Nice web site, good prices, bad delivery information. Good customer services when you contact them.

Roger H. le 13/8/2021 à 17h24

Avis client

5.0 / 5

Sent the wrong tap at first but after emailing them had a reply in minutes with a returns label and while that one was posted they sent the right tap out next day no issues.

Ashley j. le 12/8/2021 à 18h23

Avis client

3.0 / 5

Faulty item, constantly drips. Water running through the system when it should be off. Contacted customer services no reply so far.

Rebecca S. le 12/8/2021 à 10h41

Avis client

5.0 / 5

Absolutely fantastic service, ordered early afternoon arrived early next day,
Tracked delivery so you knew when your item was being delivered, price was
really good, ordering system easy & straightforward. I have
reccomended plumb2u.com to all of my friends for even my plumber, will
definitely use again.

Sandra J. le 11/8/2021 à 20h14

Avis client

4.3 / 5

All good and the price was the cheapest I could find.

Shaun C. le 11/8/2021 à 19h51

Avis client

5.0 / 5

Excellent transaction.

Albert S. le 11/8/2021 à 18h21

Avis client

5.0 / 5

Ok.

Niels P. le 11/8/2021 à 16h24

Avis clients de Plumb2u