Avis clients de warmthru.com

Hi, we would have sent you an accompanying letter of explanation with the glove/batteries stating that it is tricky sending loose batteries by post or courier - sometimes packages are X-Rayed and will be returned if they contain 'Hazardous' Goods, which is how loose batteries are defined. That is why we connect them to jack plugs inside the glove pockets. The batteries then become part of a product, which is permissable. (We lose money this way).

If we did not include such a sheet, which also asks you to dispose of the glove in landfill after removing the batteries, I apologise. Also explained in the accompanying sheet is that the batteries are not compatible with the glove therefore sending another glove would not be a good idea.

Hi John, revisiting our website we offer 3-6 hours heating time for our SuperVezzoo Vest. So that's 3-4 hours heat, at maximum, in continuous use. Drop down a setting it becomes 4-5 hours and at the lowest setting 5-6 hours. Customer feedback tells me that most folks start on Max. then drop down to a lower setting. Carrying a spare charged battery doubles this time. Sorry if this isn't enough but it is a lot more than is available on many competitor vests. I did advise that our website is incorrect but it turns out otherwise - it was edited some time ago in anticipation of our change to: more heat-less time.
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Hello K

Thanks for your feedback which is noted. As a result our Next Day Option now reads:
Next (Working) Day UK Delivery (Order before 11.30am).

Sincerely, Jack Gold
Director, Warmthru.