Avis clients de Paxman Musical Instruments Ltd

Shipping was delayed due to one item in my order being out of stock, and I had to phone to enquire about it a couple of weeks after the purchase to find out the reason for the delay. It would have been helpful to have been notified of the delay, or to receive the rest of the order with the out of stock item sent on at a later stage.

I am really happy with my new French Horn. It has beautiful tone and is a joy to play. The shopping experience was very easy. I didn't give shipping 5 stars as although shipping was very quick and packaging was outstanding, I wasn't sure what time of day the package was going to arrive which made things really difficult on the day.

Please tell me where to get rims and cups that fit the older models.

Fast shipping.

I was very impressed with your timely and courteous customer service after part of my order was unavailable.

Arrived quickly.

Great items, but I haven’t received my package.

Great shipping time to South Africa. Always thought it would be ages with mail shipping but 2 weeks was very impressive.

This was Paxman's usual prompt and excellent service and at a fair price.

It took a little longer than expected but overall good service.

Good service and shipping but the quality of the Delrin rim ordered was disappointing. I have played on a 3B mouthpiece with a Delrin rim for years and I have not had any issues. My new 4B mouthpiece also has a Delrin rim and this rim seems light compared to the old 3B one. The thread on the 4B rim failed in a matter of days. You did replace it, and so far so good, but I wonder how long this rim will last?

Delivery service was excellent. Online purchase system was fabulous.

Very friendly and positive contacts with customer service, shipping was a bit problematic, but this is not the fault of Paxman: the import from UK to EU has cost about a 1-week delay...

Excellent customer-service response to minor shipping glitch, thank you!

Very satisfied with the service.

Very quick and efficient. Valves a bit sticky but sooned loosened off. Presumed all appropriately oiled on delivery but some reassurance on this would have been useful.

Delivery was good
Online purchasing procedure was good.

Fast and nice shipping. I forget i had to pay customs... i'd appreciated from the shop to remind it, was about 133 euros.

Manque le suivi sinon parfait.

Order was dispatched to billing address initially rather than to the specified shipping address, however when I alerted Paxman they responded very quickly and dispatched the order to the correct shipping address.

Took a star off customer service because the website said that this item was on back order, but my money was taken anyway. This worried me a bit, until the item actually arrived - which it did, very quickly, so I suspect the website was incorrect in saying the item was on back order.

Once again Paxman proves they're the best for french horn accessories. Both items arrived very promptly and do the job.

Only issue - a strange one - was that there was no voice part, only the score. A publishers issue no doubt, but Paxman did say they'd ask and let me know and I haven't heard anything.

Usual great service from Paxmans .

At first when I placed the order, the shop was out of stock, but they worked fast and delivered quickly. Product is good, but it got a little bit frizzled during the shopping process. Overall good service and quality.

Good service.

I thought the shipping charges were unnecessarily high for such small items.

Good product and service. Expensive shipping.

Incredibly efficient: ordered at 16.30 and delivered next day!

Gret service as always.