Avis clients de Plumb2u

Still have not got this working. Instruction are not the best.

I ordered 3 Grohe Single Chrome Flush Air Push Buttons, but received something completely different

The guy I emailed suggested that there had been an error in the shipping and will re-send my items.

Very slow, do not include a vat receipt when you ask for one, sent email asking for receipt but still no answer, they do not pick up the phone, they do not call you back.
The worst. I have bought things from them before thginking it might be a one off, but no. Never going to use them again.Terrible customer service.

As you may know I was sent the wrong toilet seat. I returned it over a week ago and I am still waiting for the correct one.

Happy with plumb to you’s symptoms service.

I've not received this item so cannot review.

Said “in stock” but took over a week to deliver.

The mixer makes noise when in use. Would you advice why, please?

Ordered 17th Dec 24. Finally shipped 7th Jan 25.

Not good at all . 4 out of 5 bags of the border were damaged . I asked the driver to move to an easier place for me to move ( I am 78 ) . He drove off .

I was unable to get a response by phone or email when I tried to cancel my order.

Terrible service. Haven’t received a simple order almost 3 weeks later. No one answers the customer services phone line. Won’t be shopping here again in a hurry.

Disappointed as have had no update on the order.

I'm still not received part of delivery, let me know when missing boiler will be delivered.

Still waiting for delivery.
poor communication with information about the delay.

Goods, when they eventually arrived , were as ordered and the price was very competitive. Had difficulty getting through on the phone to chase up my order but emails were mostly answered promptly. I find that in a small shower cubicle it is difficult to angle the shower head as there is no tilt mechanism
on the shower head holder. That said, it looks very stylish and is of good quality as you would expect from Briistan.

Faulty unit had to return it.

Probably one of the worst companies I've come across.
Placed order as web site stated parts were in stock.
On paying for the parts found that the parts weren't in stock.I stated faithful and said I would continue with order.
I received half the order a week ago but without the other part it's useless.
Friday I was told the part would be delivered it is now Thursday following week and still no part.
Should of used local plumbers merchant,ay ho.

Not given the option of no stars for shipping and customer service which is what I would have rated both.

Item ordered on 16 Oct, despatched on 17 Oct but not received by 24 Oct. Was told 10 minutes after sending an email to enquire about delivery was advised it was allegedly lost in transit.

Was told this item was out of stock even though it was still appearing on the web-site with an offer of same day despatch if ordered by 3pm. When no alternative options offered order cancelled and was told I would be receiving a refund in due course.

Will not use PLUMB2U for any future requirements.
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5 bags ordered and payed for Only 3 bags arrived . On two occasions you have been advised by phone --still not got them--service-rubbish !

Unfortunately, the item was delivered smashed. So cannot rate the product. They were quick to refund me, although I was asked to dispose of the broken mirror. So customer service was good when things go wrong, which inevitably will when DX deliver anything.

8 October I placed an order and they confirmed the order and charged my card
9 October They confirmed shipment
10 October They cancelled the order - not in stock

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Could have been better.
No information on delivery date!
But eventually got my item.

Item arrived beaten up and opened. Clearly very poorly packaged and had come open in transit. Appliance was exposed to elements and knocked around.

Not happy because plumbu2 only sent 4 of my 5 products paid for initially. I had to prove by sending photos that the 5th item was missing, so a questionmark over how careful plumbu2 are about orders on my opinion.

I'm still waiting for part of my order to arrive the soldering Heat matt.

Shipping was adequate and the parcel was delivered by DPD.

Two were ordered and paid for but only one arrived still awaiting second to be delivered.

I have not yet received the order. It was placed over a week ago and have had no indication when to expect it. Am not at all satisfied with the service!

Order now received. My review referred to shipping not merchandise (see left section). Initial letter from Plumb2U said tracking available. No such tracking existed.

The actual item is excellent and of high quality. No problem there.