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Avis clients de Tiles Ahead

Note du marchand
5.0 1
4.5Tiles Ahead
 
 
Site MarchandTiles Ahead
Urlhttps://www.tilesahead.co.uk
Tél
AdresseTiles Ahead
Unit 2a
Ty Coch Way
Cwmbran
NP44 7HB
Avis client
4.7 / 5
Great service great tiles. I did have a few broken ties but they were replaced swiftly and customer services were very helpful.
Charmaine G. le 29/4/2015 à 18h47
Avis client
3.0 / 5
Not had item yet, had email to say back in stock 5/5. I have asked if they can guarantee delivery before 17/5 waiting reply to email.
Karen C. le 23/4/2015 à 22h09
Hi Mrs Clement,
We have been waiting on a response from our Haulier with regards to due date of our Spanish Shipment.
They have confirmed that we will be receiving our shipment between Wed and Fri of next week and this will give us plenty of time to get your order despatched to you before the WC 17/5/15.
As soon as we receive the shipment next week we will prepare your order for despatch and contact you to arrange a delivery date with you.
If you have any more questions please contact sales.
Tiles Ahead le 24/4/2015 à 15h37
Avis client
5.0 / 5
Excellent service and advice. Would recommend.
Damon R. le 18/3/2015 à 16h08
Avis client
4.0 / 5
Prompt service, easy to pre-order sample tile online and received sample in only 2-3 days, sample was not what we was looking for on this occasion, but id definately use tilesahead again. Great service. X.
Samantha b. le 13/3/2015 à 09h41
Avis client
5.0 / 5
Fantastic service and a very quick delivery.
Gary R. le 21/2/2015 à 12h21
Avis client
1.0 / 5
Item not in stock, replied to email no answer yet, monies still not refunded. exceptionally bad customer service.
Anonymous. le 3/2/2015 à 00h13
Good Afternoon Mr. Thomas.

Thank You for your feedback and patience. Unfortunately our sales staff are unavailable by email on the weekends and any requests or orders we ask to go through to sales@tilesahead.co.uk instead of our info email so another members of staff can collect them. Your refund of £2.00 has been processed. I apologise for any inconvenience this has caused.

Thank You for choosing Tiles Ahead.
.
Tiles Ahead le 9/2/2015 à 17h08
Avis client
1.0 / 5
I ordered a sample tile on 30/12/2014 tried to track my order after waiting till the 06/01/2015 just keeps on saying order being processed the sample was meant to me sent first class.
Heather T. le 7/1/2015 à 22h04
Avis client
5.0 / 5
Very polite, friendly staff who were well informed.
Julie B. le 10/12/2014 à 21h13
Avis client
5.0 / 5
Excellent service!
Melinda B. le 11/11/2014 à 16h06
Avis client
3.0 / 5
I emailed after I ordered to obtain an estimated date for delivery, sadly this was not responded to. This left me wondering if anyone read them. Three times we phoned and three times we were told they were in stock, a delivery date could not be confirmed. The lady on the phone didn't seem interested in our enquiry.
Fortunately the tiles arrived promptly on the day they were due, this was much appreciated.
.
Kate E. le 1/11/2014 à 18h49
Avis client
5.0 / 5
Sample received well protected and on time.
Janet G. le 26/10/2014 à 11h29
Avis client
2.7 / 5
We ordered wall and floor tiles and trim tiles. They were delivered today. I am in my sixties with a disabled husband and the tiles together with pallet were left on my drive for me to carry each very heavy box containing 11 tiles into the house one by one. I was even more unhappy to find the trim tiles not there. I found out that the trim tiles were not in stock and may not be available on time even though we were told the order was complete. I am very unhappy and considering my options.
Linda K. le 15/10/2014 à 19h00
Avis client
1.0 / 5
So far i have had one email to say my order is being processed -needless to say now some five days after paying for and placing my order i have no idea when it will be received, in fact are Tiles Ahead still in business.

Poor very poor - pity we chose it for its prices and the professional looking web site.

Never ceases to amaze me - how wrong you can be.

I have rated accordingly as the systems wont let you give nothing - amazing

James Middleton.
James M. le 27/9/2014 à 16h09
Avis client
5.0 / 5
I had a very helpful response to my email query to customer services
Arrived much quicker than I expected.
Very well packaged.
Nichola g. le 8/9/2014 à 22h30
Avis client
4.3 / 5
Order is as described and very happy. Only downfall was despite reassurance from the sales team someone would contact me an hour before delivery no call was received. Fortunately I just returned from nipping to the local shop when he arrived.
Michelle o. le 19/8/2014 à 14h02
Avis client
2.3 / 5
Expected delivery within 2-3 days as advertised. Heard nothing and tiles arrived a week 10 days after order. Was told, when I chased delivery that they would be sent next day delivery. They did not arrive. When I again telephoned I was told they had smashed on the lorry! Finally received lovely tiles the next day.
At no point during the 10 day wait did the company contact me to keep me. No explanation for the extended wait & I was paying a plumber by the day while he was held up.
.
Allyson B. le 16/8/2014 à 14h47
Avis client
5.0 / 5
Excellent service ....from ordering online ,arranging delivery and receiving order....delivery man very pleasant and helpful.....
Lesley S. le 19/7/2014 à 20h42
Avis client
5.0 / 5
Easy to order, clear communications, good delivery and on time.
N T. le 17/7/2014 à 19h31
Avis client
5.0 / 5
Excellent service
.
David S. le 2/7/2014 à 21h52
Avis client
5.0 / 5
Very pleased with price and service.
NB - I collected from store so I have been unable to mark 'delivery'.
Richard T. le 29/6/2014 à 23h31
Avis client
5.0 / 5
Excellent service and speedy too !
Ian T. le 26/6/2014 à 15h21
Avis client
4.7 / 5
The carrier did not call me an hour before delivery as the form said he should. As it happened this did not matter and he was very helpful in waiting until I had unpacked the consignment to confirm it was as ordered and to check for damage etc.
Malcolm R. le 10/6/2014 à 11h40
Avis client
3.7 / 5
Great tiles & great Tiles Ahead sales service. Tiles Ahead used a terrible shipping company though. The delivery man refused to bring the tiles up to my apartment despite the availability of a trolley and lift. He sent my tiles back to depot and it took another 5 working days before the tiles were delivered to me. When the tiles arrived, several tiles had been cracked. I complained to Tiles Ahead; the sales team did everything they could to help me and got it sorted in the end!
Hsueh Ling Q. le 2/5/2014 à 01h24
Avis client
1.0 / 5
Ordered the sample on the 20/4/14 today the 25/4/14. Sample not arrived yet so can't really comment.
Alan B. le 25/4/2014 à 19h49
Avis client
3.3 / 5
4 tiles came broken unfortunately.
I did not ring because i use it for the corner but they should be not broken as i paid for the whole tiles.
the delivery man said that is not his fault and to ring the supplier.
Pedro s. le 18/4/2014 à 13h07
Avis client
5.0 / 5
Thank you.
Monica F. le 12/4/2014 à 18h58
Avis client
5.0 / 5
1st Class service, sample arrived next day exactly what I was looking for, full order placed next day.

Thank you for a great service.
Chris W. le 10/4/2014 à 15h14
Avis client
5.0 / 5
Excellent price, excellent service and excellent tiles! What more could you ask for?
Paula S. le 23/3/2014 à 16h16
Avis client
3.7 / 5
Tiles were a good price & the sample service was VERY efficient. I appreciated the phone call the morning following my order to tell me the samples were about to be dispatched. However, the tiles I was interested in are 45cm x 45cm & the samples were approx. 3ins x 3ins. These samples gave us no idea of what the actual tile would look like (other than colour).
Nicola F. le 21/3/2014 à 22h19
Avis client
4.7 / 5
Helpful service and the goods arrived quickly, well packaged and in good condition.
Tim K. le 10/3/2014 à 13h09