Avis clients de steeda.co.uk

Note du marchand
5.0 1
4.7
 
 
Url
Avis client
5.0 / 5
Great product, fitted perfectly,.
Steven W. le 20/11/2017 à 00h04
Avis client
3.5 / 5
9 pounds ups delivery then delivered by Royal Mail seems a bit underhand, as the item was light as a feather and fit in a small/medium envelope.
Derek S. le 15/11/2017 à 20h00
Avis client
5.0 / 5
Delivery was very fast (within 2 days).
Dan. le 13/11/2017 à 00h59
Avis client
3.0 / 5
Product is a very good upgrade, well made, just a shame the charge for delivering a spring is £9 !!
Graham G. le 12/11/2017 à 22h48
Hi Graham, thanks for taking the time out to review. We are currently in th middle of a logistics upgrade and hope we can use this as an opportunity to lower our minimum shipping price. However we do always use premium services for speed and safety and that usually means higher charges. This is because 99% of what we do is bigger (and more costly!) than the clutch springs.

However, we are certainly looking into a"clutch spring" shipping option to help alleviate the shipping cost ration on it, as these are super popular both for Focus and Mustang.
steeda.co.uk le 13/11/2017 à 10h06
Avis client
4.3 / 5
Fast handling time but unfortunately they didn’t see the note I added to the order so the parcel was undelivered then taken to the delivery depot which is an hour round trip when it would easily fit through the letterbox or could be left in a safe place. I’d recommend DPD instead of Royal Mail, their delivery options are the best from a customer perspective, allowing you to specify a safe place to leave parcels, a specified neighbour, see delivery time estimates and get real time tracking.
Dave. le 12/11/2017 à 08h36
Dear Dave, thanks for taking the time to review, we really appreciate all customer feedback.

We normally put all customer shipping instructions on the order and delivery notes, but unfortunately the 'deployment' of these instructions is usually down to your local "last pair of hands" postman / delivery driver. If they ignore them, there is not much we can do.

Our larger items go via courier which allow for more precise tracking etc, but for cost reasons the smaller items go via Royal Mail.
steeda.co.uk le 12/11/2017 à 10h11
Avis client
3.7 / 5
Shipping is 1 star due to being £9. Thats 50% of the value of item which is ridiculous.
John L. le 8/11/2017 à 09h26
Avis client
4.7 / 5
Dropped 1 star for shipping as £9 is a bit steep for such a small item.
Tim C. le 4/11/2017 à 23h09
Hi Tim,

Thanks for taking the time to review. We are trying to work on a new "low rate shipping" for very small items as we are mid switch to a new system. Hopefully something in place before the end of the year. However as we always aim to provide a premium service, we do use premium "next day delivery" type ship options, so that always ups the price over budget "take a chance" options.

Thanks again for choosing Steeda!

.
steeda.co.uk le 5/11/2017 à 11h34
Avis client
5.0 / 5
Mega fast delivery... great service. No more needed 😁
Stephen M. le 31/10/2017 à 23h04
Avis client
3.7 / 5
Excellent product, would recommend to anyone with a 5.0 ltr S550, It transformed the clutch action on my car making it a much nicer car to drive.
I was not very pleased about the high postage costs though !!!
ALLAN S. le 18/10/2017 à 18h34
Avis client
5.0 / 5
Item looks to be good quality and arrived 9 days from placing order.
Steven K. le 17/10/2017 à 16h34
Avis client
4.3 / 5
Only issue was the delay in delivery. Please update this to say it fits the UK spec Mustang ecoboost as I wasn't sure of this when I bought them.
Furqan R. le 13/10/2017 à 12h55
Will do! Thanks for taking the time to submit a review. We love to get customer feedback to help us make improvements.
steeda.co.uk le 13/10/2017 à 13h17
Avis client
4.3 / 5
Good product though £30 is expensive for what it is. When completing Checkout online there was a large UPS logo on the right side of the screen so when £9 delivery was shown assumed it would be delivered by UPS. It was delivered by Royal Mail. So in short a good product but £39 is expensive for what you get.
Nigel P. le 12/10/2017 à 10h26
Avis client
1.0 / 5
3 weeks, no communication, no delivery, very dissapointed, never again. I just hope i will get what I ordered. Shame.
Viktor G. le 5/10/2017 à 21h27
Dear Mr Guman,
I am very sorry your order was delayed, due to a technical glitch in our new stocking software somehow preventing its despatch, However that is no excuse for the lack of communication and I have emailed you about this now..

We always aim to satisfy and deliver as fast as we can and keep our customers informed, but we have let you down with this order.

Thank you for taking the time out to review us, as we appreciate all feedback, and use it to try and constantly improve and correct any errors in future.

Your goods are in stock and a software technical glitch has repeatedly stopped them being shipped to you for over a week. They should despatch today, assuming the glitch is finally fixed!
steeda.co.uk le 6/10/2017 à 08h54
Avis client
4.7 / 5
Received 2 out of three items very quickly.
Third item on back order from USA.
Good service.
David E. le 28/9/2017 à 19h40
Avis client
5.0 / 5
Easy to order, very fast delivery, great product, highly recommended.
STEVEN W. le 25/9/2017 à 22h20
Avis client
4.0 / 5
£9 for shipping of such a small package was excessive.
Most websites have free delivery.
The product was high quality though.
Jim O. le 15/9/2017 à 23h10
Sorry Jim, currently our setup allows only a minimum fee of £9, as we send everything tracked, next day and well wrapped.
However, we are currently mid review of our shipping pricing as we hope to improve things a little,a s we are always trying to improve our service in all aspects.

Thanks for taking the time to review as well, and we are glad you loved the product and we hope we can help you out with more in the future.
steeda.co.uk le 16/9/2017 à 10h26
Avis client
5.0 / 5
Excellent web site. Easy to order and comparable prices.
Nigel C. Southampton. U. K. le 7/9/2017 à 17h53
Avis client
5.0 / 5
Very happy with this, bought for a bargain with a club group buy.
Nigel w. le 3/9/2017 à 22h14
Avis client
4.3 / 5
Shipping was fast the only downfall is it's slightly on the pricey side for such a small item.
Ryan T. le 3/9/2017 à 21h11
Avis client
4.7 / 5
Excellent service and very fast delivery to Northern Ireland.
Chris A. le 30/8/2017 à 23h50
Avis client
5.0 / 5
I just can't fault anything at all about your service, brilliant communication and your products are nothing but the best. Thank you.
Dean B. le 12/8/2017 à 11h49
Avis client
5.0 / 5
Excellent service and assistance. Extremely helpful and knowledgeable. 5/5.
Casey J. le 2/8/2017 à 15h07
Avis client
5.0 / 5
Fast delivery.
Graham C. le 30/7/2017 à 20h58
Avis client
5.0 / 5
Very fast shipping, great service, easy to use website.
Chris Auld. le 26/7/2017 à 17h42
Avis client
5.0 / 5
On time delivery, great price.
Jeremy D. le 22/7/2017 à 13h30
Avis client
5.0 / 5
Easy to use ordering service, very quick dispatch and packaged well. Could not ask for anything more.
Mark N. le 18/7/2017 à 15h36
Avis client
5.0 / 5
Very expensive postage to France considering it was just sent by Royal Mail but a good product, for the amount of postage I would have expected delivery by courier.
After seeing this review they refunded me some postage so i have changed my score, goes to show they keep an eye on things and look after customers.
David p. le 7/7/2017 à 13h51
Dear David,
Sorry yes you were overcharged for this shipment. Its a bit of a complex story but I will email you the details.
In a nutshell the hood struts used to be shipped by Royal Mail for a cheaper price as they are sub 2KG, but then Steeda changed the boxing so it was no longer RM compatible so it had to go via UPS (hence price shown)
However the packaging has reverted again and so your went out RM but was charged at UPS price. I will refund you the difference.
steeda.co.uk le 6/7/2017 à 09h32
Avis client
5.0 / 5
Very good!
Karl-Heinz H. le 1/7/2017 à 19h46
Avis client
4.7 / 5
Great service from the start,
Speedy delivery - I required fitting but Mulgari Autosport sorted that 👍🥊
James S. le 22/6/2017 à 17h31
Avis client
5.0 / 5
One of the best mods I've done to the car .Increases bonnet stability. Superb.
Neil P. le 16/6/2017 à 12h10