avis clients de Portfolio Store

Note du marchand
5.01.0
4.7Portfolio Store
 
 
Site MarchandPortfolio Store
Url
Tél0845 603 9364
Avis client
4.0 / 5
Good customer service, they kept me well informed about a slight delay with product.
Louise. le 9/11/2016 à 02h37
Avis client
3.0 / 5
Ordered a portfolio and it was damaged, I need it straight away so I don't have time to return it, I paid £50 and now I'll have to replace it in 2 weeks, from another store now. Delivery was fast though,.
Louise B. le 7/11/2016 à 10h09
Hi Louise,

Sorry to hear your portfolio arrived damaged.

We will always replace damaged items as soon as possible, but I don't seem to have heard from you regarding this before the review was posted.

If you do want a replacement or refund for the item, we can sort that out for you.

Please let us know which you would prefer and we can accept photos of the damage.

Best regards
Customer service
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Portfolio Store le 7/11/2016 à 12h58
Avis client
4.7 / 5
Would have been 5/5 if parcelforce didn't screw it up at the end!!
Sam C. le 2/11/2016 à 16h21
Avis client
4.3 / 5
There was a mistake with my order and I received the incorrect item. This was a big issue as I needed it for a deadline. The way by which Emma dealt with my issue was perfect, and I received the correct item in time. Would definitely recommend the the Portfolio Store to my friends and will be using them in the future.
Sam H. le 1/11/2016 à 16h44
Avis client
5.0 / 5
Nothing to add. Simply what we expect from a company; good shipping, clear emails, good product.
P. le 28/10/2016 à 10h24
Avis client
5.0 / 5
Really helpful staff and great communications.
Gary W. le 8/10/2016 à 14h27
Avis client
5.0 / 5
Fast and efficient service. My item arrived promptly and was packaged really well to ensure it stayed in excellent condition. I would definitely use this site again.
Suzanne A. le 8/10/2016 à 07h02
Avis client
5.0 / 5
Really good quality and super fast delivery.
I'll definitely be ordering again.
Stu m. le 20/9/2016 à 13h41
Avis client
4.7 / 5
Excellent customer service.
R N J G. le 13/9/2016 à 09h50
Avis client
5.0 / 5
Perfect customer service - thank you very much, Emma!
Michael G. le 4/9/2016 à 12h14
Avis client
5.0 / 5
Excellent service. Very quick and fantastic quailty portfolio.
Samantha A. le 4/9/2016 à 07h44
Avis client
4.0 / 5
It is very durable, looks nice, very light to carry, and easy to use.
Mohammed A. le 29/8/2016 à 01h18
Avis client
4.7 / 5
Initially the wrong product was sent, but the customer service was brilliant. A courier was sent out to deliver the correct product and to pick up the incorrect. Thanks.
Lucy K. le 23/8/2016 à 16h04
Avis client
5.0 / 5
The portfolio is excellent, worth the wait for it to finally be in stock. So glad you do a landscape portfolio as this is just perfect for my photography.
Rebecca G. BooPix. le 16/8/2016 à 09h20
Avis client
5.0 / 5
Arrived on time, well packaged and was as described on the web pages. A good quality product that I am pleased with.
Malcolm C. le 13/8/2016 à 17h11
Avis client
5.0 / 5
All good. Product as expected and delivered on schedule. Courier communicated well - delivery left with a neighbour as we were out on business. Recommended.
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Paul Beesley, Beyond Theory: business training. le 8/8/2016 à 12h48
Avis client
5.0 / 5
From the first correspondence to the receiving my case the experience was thoroughly pleasant. The lady l dealt with was very professional on every level and l would highly recommend shopping at this store. A very pleased customer and l hope to shop here again.
PAULA C. le 16/7/2016 à 00h11
Avis client
5.0 / 5
Boxes what I expected; good price. Brilliant speed of delivery.
Gill S. le 20/6/2016 à 15h44
Avis client
5.0 / 5
Not what I ordered. Not satisfied with the product as it looks like an ordinary portfolio instead.
Dina V. le 20/6/2016 à 15h37
Avis client
4.7 / 5
Great service.
Viviana G. le 18/6/2016 à 13h08
Avis client
1.7 / 5
My order arrived rather quickly and on the day it was supposed to, which was great. Couldn't fault the delivery. The box wasn't as strong as I'd hoped, but couldn't knock it for what I paid for it.
I ordered A3 sleeves and was really disappointed with their quality and some arrived split. I got in touch with customer services and was then messed around before being told I could only have replacements, it's been 2 weeks, and still nothing.
Kayleigh W. le 9/6/2016 à 12h23
Hi Kayleigh,

Regarding the sleeves, we did send a couple in the post way back but as it was 48 hour Royal Mail service, perhaps they got lost.
It does unfortunately happen on occasion.

We will send another couple of sleeves out to you.

Sorry for any inconvenience caused.

Best regards

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Portfolio Store le 9/6/2016 à 17h07
Avis client
2.3 / 5
The product I received is fine. However (as I emailed you to say and have yet to have a response) I was very disappointed that I paid £8.50 overnight delivery for it to take nearly 48 hours to arrive.
I needed it at a certain time for a birthday present, so was happy to pay more, but I missed the deadline for that.
Helen Keel
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Helen k. le 6/6/2016 à 10h14
Hi Helen,

We processed the order on the 1st as the order had come in on the evening of the 31st, the time deadline for ‘next day’ is 2pm but we try and process them up to 4:30pm.

I had a look at the tracking for you when you sent the email and it was out for delivery on the 2nd.

I did respond to your email, but perhaps it was filtered through to your junkmail folder as that can happen on occassion.

Best regards
Customer service
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Portfolio Store le 6/6/2016 à 17h50
Avis client
5.0 / 5
Extremely helpful customer service, all efforts made to ensure goods were delivered despite third party delivery issues. Very pleased with the product itself.
Tom J. le 31/5/2016 à 03h35
Avis client
5.0 / 5
Perfect service and product, the delivery company kept me informed of delivery date and time by text. The product was well packaged and is amazing for the price, so I bought two to add to my collection.
Carl P. le 25/5/2016 à 00h30
Avis client
5.0 / 5
Excellent article at a good price; it was needed in a hurry and delivery was as promised and very commendable.
Maclow. le 9/5/2016 à 10h50
Avis client
5.0 / 5
Thanks for the great service, I got the exact product I ordered.
Khumo U. le 4/5/2016 à 09h29
Avis client
5.0 / 5
Wonderful customer service, spoke on the phone to the team after payment didnt go through and my order was quickly sorted, next day delivery also was on time, as some companies it is only next day delivery from dispatch.
Charlotte A. le 2/5/2016 à 13h22
Avis client
5.0 / 5
Amazing on everything, the package was very well done upon arrival, delivery very quick and product is amazing.
Will definitely buy again from your company.
Thank you so much.
Tiffany L. le 1/5/2016 à 09h41
Avis client
5.0 / 5
Arrived quickly, well within the estimated time, with regular shipping updates. Very well packaged and very good quality. Thank you.
Anon. le 28/4/2016 à 09h34
Avis client
5.0 / 5
Absolutely love this portfolio. Very good quality.
I was kept up to date about the shipping and when it would be delivered. Fab!
Ingrid v. le 26/4/2016 à 22h48