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Avis clients de Night Vision Store - www.nightvisionstore.co.uk

Note du marchand
5.0 1
4.9Night Vision Store - www.nightvisionstore.co.uk
 
 
Site MarchandNight Vision Store - www.nightvisionstore.co.uk
Urlhttp://www.nightvisionstore.co.uk
Tél
AdresseHereford Unit 4, Hinxhill Estate, Hinxhill, Ashford, Kent, TN25 5NR
Avis client
3.7 / 5
Slow on the shipping front, apparently due to high demand and production falling behind. It's a shame no one contacted me to explain. 6 days later still no despatch and I had to contact customer service in order to find out reasons for the delay. Unfortunately, customer service just stand in when Clive (Managing Director) is unavailable and have no product knowledge and cold not provide any answers regarding my order status which is rather pointless. But the product was worth waiting for.
Padredante. le 22/5/2018 à 00h18
Hi John. Thanks for the review. Unfortunately sometimes we do get rather busy with manufacturing when we have high demand. We do try to let customers know what's going on but our apologies for failing in this instance. Thanks also for the product review. As a small UK company we put a lot of effort into quality manufacturing so it's always good to know this is appreciated.
Night Vision Store - www.nightvisionstore.co.uk le 22/5/2018 à 12h09
Avis client
3.7 / 5
First class products,But a little slow on the delivery.
Kevin B. le 2/10/2017 à 22h31
Thanks for the review Kevin and thanks again for your patience waiting for delivery of this very popular new product.
Night Vision Store - www.nightvisionstore.co.uk le 3/10/2017 à 12h06
Avis client
3.3 / 5
Great product, struggled to contact, left message with answering service but no reply.
Neil c. le 1/11/2016 à 21h56
Avis client
3.0 / 5
I found trying to speak to anyone about my order was impossible because calls were directed to a call service.
David M. le 20/10/2016 à 13h18
Avis client
3.3 / 5
Slow in shipping but the product is first class.
With regards to customer service, I emailed, phoned and emailed again, asking specific question regarding products sold, I'm still haven't received a response, I just wonder what would happen if there was a problem with a product.
Duncan I. le 5/5/2016 à 22h18
Thanks for the review. We're really glad you are happy with the product. We have been extremely busy recently but we did send out updates on order progress. Thanks again.
Night Vision Store - www.nightvisionstore.co.uk le 11/5/2016 à 13h05
Avis client
3.3 / 5
Had to wait a while for my torch...product I found has one flaw when adjusted theirs quite a bit of play on torch makes it more visible when beam is used at any distant..
Steven m. le 11/4/2016 à 14h28
Sorry we were let down by one of our component suppliers which caused an extended delay. We did include a free battery with the order to go some way to making up for this. There will be some play in the focus mechanism, but we set the optimum focal point for rifle mounted use when the lens is fully adjusted and locked into position.
Night Vision Store - www.nightvisionstore.co.uk le 11/4/2016 à 15h39
Avis client
3.0 / 5
Site did not make it clear that you had to order colour. When we phoned for advice on two different torches we were told that they did not know. Trying now to return the incorrect colour torch but you have to email someone and we are awaiting a reply.
Neal P. le 6/11/2015 à 22h26
Avis client
3.7 / 5
Customer service very poor sent emails but no reply.
Carl w. le 5/11/2015 à 13h08
Thanks for the review. Unfortunately when you ordered we were having problems with our connection. Glad you are pleased with the product though.
Night Vision Store - www.nightvisionstore.co.uk le 5/11/2015 à 15h32
Avis client
3.7 / 5
. Shame about the time to post got it in 9 days.
Peter c. le 22/8/2015 à 12h16
We had some unexpected delays last week due to order volumes and staff holidays. Glad you are happy with the product though and your patience is really appreciated.
Night Vision Store - www.nightvisionstore.co.uk le 25/8/2015 à 10h34
Avis client
3.3 / 5
Quick shipping, quality product. Shame about the lack of fitting instructions and communication from night vision store.
J W. le 18/8/2015 à 14h50
Avis client
3.7 / 5
Great product but £10 postage for an item weighing 50 grms is a bit steep - want the product then they have you over a barrel.
Peter H. le 27/6/2015 à 18h49
We're glad you like the product. Unlike other online retailers,we don't inflate the initial price to offer free postage as we don't think that is fair to customers ordering multiples. Even though it's a small item it's just too large to go via a cheaper service unfortunately. Orders over £50 are posted for free in the UK though. Even with the extra postage, it's still cheaper and far better performing than the component it replaces in the original torch. All made in the UK too!
Night Vision Store - www.nightvisionstore.co.uk le 28/6/2015 à 11h40
Avis client
3.3 / 5
The shipping was very slow, why it takes 48hours to ship when you have it in stock i don't know.
Keith m. le 11/1/2015 à 22h55